HP 3300mfp manual Configuration page does not print, Error messages

If you are able to print a Jetdirect configuration page on your printer, continue with the instructions in Check the print server’s I/O status.

Configuration page does not print

If the configuration page does not print, try these steps:

1Make sure your printer is connected to your print server by a USB A-to-B cable. (This is the standard USB cable.)

Note	Note that the HP Jetdirect 310x print server does not support parallel-to-USB converters (for
	connecting a parallel printer to a USB host)— it works with USB printers only. Make sure that the
	cable is connected firmly to both the printer and the print server.

2Make sure that the printer and the print server are powered on.

3Make sure that the printer is Ready.

4You can check whether the print server is sending the page in a printer language (PDL) that the printer supports. If the language is not supported by the printer, the page will not print or will be unreadable if it does print.

By default, the print server is configured to determine the appropriate printer language automatically. It is possible that the print server is not able to determine automatically which language it should use for your printer.

You can cycle through the four printer languages using the following procedure:

a Press and hold the print server’s Test button. After about three seconds, the power/status LED changes to amber. Continue to hold the button until the power/status LED is flashing green. Then release the button.

b Briefly press and release the test button once again to request the configuration page in the next language.

c Verify that a readable page is printed. Repeat these steps up to four times if necessary to receive a configuration page you can read.

5If you cannot read the page, refer to your printer documentation to find out which of the following four printer languages are supported by your printer:

•ASCII

•PCL

•PostScript

•HP/GL-2

6It may be necessary to re-initialize the connection between the printer and the print server by cycling power on the print server. (Unplug the power cable from the print server; then plug it back in.) Do this with the printer switched ON.

Error messages

If your configuration page shows a status of “I/O Card Not Ready,” you will see a specific error message just below the status line. This error message indicates what is preventing the print server from functioning correctly.

From the list below, find the error message that you see on the configuration page. The instructions in the next few topics give a fuller explanation of each error.

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