Troubleshooting, Error messages | HP D2500 guide

11Troubleshooting

•Error messages

•Installation problems

•Printer lights are on or flashing

•Printer does not print

•Document prints slowly

•Print cartridge problems

•Paper problems

•Photos do not print correctly

•Problems with borderless documents

•Print quality is poor

•Document is misprinted

•If you continue to have problems

Error messages

If an error message displays on the computer screen, check the following topics for a solution:

•Print cartridge error messages

•"Paper Mismatch" or "Paper Size" message

•Out of paper

•There was an error writing to USB port

•Two-way communication cannot be established or Printer not responding

Print cartridge error messages

If you receive a print cartridge error message, see one of the following topics:

•Incorrect print cartridge or print cartridge missing

•Print cartridge problem message

•Print cartridge carriage is stuck

•Print cartridge is in the wrong slot

•Non-HP print cartridges

•Previously used genuine HP cartridge

•Original HP ink depleted

•Low on ink

•Printing in ink-backup mode

Incorrect print cartridge or print cartridge missing

The printer can only print when the correct print cartridges are installed. If you receive a print cartridge error message, one or both of the print cartridges cannot be used in the printer.

To resolve the problem, follow the instructions in Resolving print cartridge error messages.

Troubleshooting 61

Troubleshooting

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HP D2500 manual Troubleshooting, Error messages, Print cartridge error messages

Contents

Windows Help HP Deskjet D2500 Printer series Accessibility Hewlett-Packard Company noticesAcknowledgements Visual Contents Printing tips MaintenancePrinter software Troubleshooting HP support Technical information Welcome Section HP inkjet supplies recycling program Special features Get started Printer at a glance Buttons and lights Power button and light Cancel button Resume button and light Print Cartridge Status lights Unfold the paper tray Paper trayTo unfold the paper tray Use the paper tray Fold the paper tray To fold the paper tray Print cartridges Replace print cartridges Ink-backup mode To remove plastic tape from a print cartridge Ink-backup mode output Exit ink-backup mode Connect the printer USB Learn how to print photos Learn how to perform other photo printing tasksPrint photos Print borderless photos Print photos with a border Prepare to printPrint Orientation Portrait or Landscape Click the Printing Shortcuts tab Print photos on plain paper To change the HP Real Life Technologies setting HP Real Life Technologies photo fixExif Print Paper Size Letter or A4 Orientation Portrait or Landscape Save money and ink when printing photos Store and handle photo paperTo print Exif Print-enhanced photos Storage Save money and ink when printing photos Print other documents Print e-mail Print documents Print letters Print envelopes Print postcards Print index cards and other small media Print labels Print transparencies Print Quality Best Print brochuresTwo-sided printing Manual Print greeting cards Print bookletsGreeting cards Print Quality Normal Left Edge Booklet Right Edge Booklet Print posters Print iron-on transfers Paper Type Plain paper Orientation Portrait or Landscape Click Printer Features, and then set Mirror Image to On Print a test Printing tipsPrinting shortcuts Create printing shortcuts Delete printing shortcutsUse printing shortcuts To create a printing shortcut Set the page order Fast/Economical printingTo set the page order Click Document Options, and then click Layout Options Print multiple pages on a single sheet of paper Print in grayscaleTo print multiple pages on a single sheet of paper To print in grayscale Two-sided printing General Everyday printingPrint preview To print a two-sided document Set a custom paper size Select a paper type Change the print speed or quality Print resolutionMaximum dpi To print in Maximum dpi mode Resize a documentBound two-sided documents To resize a document for a different paper size To print a two-sided document with a tablet binding Print a WebFlip Pages Up Preserve Layout Presentation printing To print a Web Set default print settings Make the HP Deskjet the default printerPrinter software Printer Properties dialog box To change the default print settingsTo open the Printer Properties dialog box Download printer software updates Whats This? help Maintenance Install print cartridgesChoose the right print cartridges Choose original HP cartridges for how you print Installation instructions To install a print cartridgeSelection numbers Printing with one print cartridge Slide the print cartridge out of the carriage Align print cartridges To align print cartridges Automatically clean print cartridges View estimated ink levels Manually clean print cartridges Maintain the printer bodyRemove ink from your skin and clothing To remove smudges, stains, or dried ink from the exterior To manually clean print cartridge contacts To prepare to cleanMaintain print cartridges Printer Toolbox To open the printer Toolbox Shop for ink supplies To order print cartridges from your desktop Troubleshooting Error messagesPrint cartridge error messages Incorrect print cartridge or print cartridge missing Print cartridge problem message Print cartridge carriage is stuckPrint cartridge is in the wrong slot Non-HP print cartridges Original HP ink depleted Printing in ink-backup modeLow on ink Solution 2 Set the paper size in Microsoft Word Solution 1 Press the Resume buttonPaper Mismatch or Paper Size message Installation problems There was an error writing to USB portOut of paper To set the paper size in Microsoft Word Installation program stops Solution To resolve the problemSolution Unknown Device message displays To reinstall the printer software Printer name does not appear Printer lights are on or flashing Power light is flashing Resume light is flashing Both Power and Resume lights are flashing Print Cartridge Status lights are on or flashing Verify the following Printer does not printUnable to print Solution 1 Make sure the printer is turned on Solution 2 Print a test Solution 3 Clear the print queue Solution 4 Check the printer cable connectionTo clear the print queue To disconnect and reconnect the USB cable To verify that the product is set as the default printer Solution 5 Verify the printer driver configurationTo verify the print driver Solution 6 Check if the printer is paused or offline To check if the printer is paused or offline Solution 7 Clear the print queue manually Solution 8 Restart the print spoolerTo clear the print queue manually To stop and restart the print spooler Document prints slowly If the printer still does not printTo verify the software application To print from Notepad Print cartridge problems Resolving print cartridge error messages To determine which cartridge is having the problem Solution 1 Remove and reinstall the print cartridges To verify and install the correct print cartridges Solution 3 Print in ink-backup mode Solution 2 Clean the print cartridge contactsPrint cartridge carriage is stalled Solution 2 Clear any paper jams Solution 1 Turn the power off and onTo turn off the printer Solution 3 Move the printer carriage To move the printer carriage Paper problems Paper jam Printer does not feed paper Solution 1 Make sure the paper tray is not empty Solution 2 Check the rear door of the printerSolution 3 Check the paper To check the paper in the paper tray To set the paper size Solution 4 Use the HP Paper Feed Cleaning Kit Paper type To clean the rollers Solution 5 Clean the rollersSolution 6 Contact HP support for service Photos do not print correctly Printer prints on multiple sheets at onceCheck the paper tray Check the printer properties Borderless printing guidelines Problems with borderless documentsImage is printed at an angle Fading occurs on the edges of a photo Photo has an unwanted border Print quality is poor Solution 1 HP recommends using genuine HP print cartridgesWrong, inaccurate, or bleeding colors Solution 2 Check the paper loaded in the input tray Solution 3 Check the paper type Solution 5 Check the print settings Solution 6 Clean the print cartridges Solution 2 Check the print settings Ink is not filling the text or graphics completely Solution 4 Clean the print cartridges Solution 1 Check the paper type Solution 2 Check the print quality setting Solution 3 Rotate the imageSolution 1 Make sure the paper is loaded correctly Printouts have horizontal streaks or lines Solution 4 Clean the print cartridge nozzles Solution 5 Clean the print cartridges Solution 1 Check the print settings Solution 2 Check the paper typeSolution 3 Clean the print cartridges Printouts are faded or have dull colors Printouts seem blurry or fuzzy Solution 2 Check the resolution of the imagePrintouts have vertical streaks Solution 2 Make sure only one type of paper is loaded Solution 3 Check the rear doorPrintouts are slanted or skewed Ink streaks on the back of the paper Solution 1 Print on a page of plain paper To remove excess ink using plain paperSolution 2 Wait while the ink dries Paper is not picked up from the input tray Solution Document is misprinted Document is printed off-center or at an angle SolutionText and images are misaligned Envelope is printed at an angle Solution If you continue to have problemsDocument does not reflect the new print settings Ink cartridge warranty information HP support Phone support period Placing a call After the phone support period Printer specifications Technical information Material safety data sheets Paper usePlastics Recycling program Technical information Environmental product stewardship program 111 Regulatory notices FCC statement Regulatory notices 113 HP Deskjet D2500 Printer series declaration of conformity Index Index USB 118