HP D2500 11Troubleshooting, Error messages

11Troubleshooting

•Error messages

•Installation problems

•Printer lights are on or flashing

•Printer does not print

•Document prints slowly

•Print cartridge problems

•Paper problems

•Photos do not print correctly

•Problems with borderless documents

•Print quality is poor

•Document is misprinted

•If you continue to have problems

Error messages

If an error message displays on the computer screen, check the following topics for a solution:

•Print cartridge error messages

•"Paper Mismatch" or "Paper Size" message

•Out of paper

•There was an error writing to USB port

•Two-way communication cannot be established or Printer not responding

Print cartridge error messages

If you receive a print cartridge error message, see one of the following topics:

•Incorrect print cartridge or print cartridge missing

•Print cartridge problem message

•Print cartridge carriage is stuck

•Print cartridge is in the wrong slot

•Non-HP print cartridges

•Previously used genuine HP cartridge

•Original HP ink depleted

•Low on ink

•Printing in ink-backup mode

Incorrect print cartridge or print cartridge missing

The printer can only print when the correct print cartridges are installed. If you receive a print cartridge error message, one or both of the print cartridges cannot be used in the printer.

To resolve the problem, follow the instructions in Resolving print cartridge error messages.

Troubleshooting 61

Troubleshooting