Solution 4 Use the HP Paper Feed Cleaning Kit | HP D2500 instruction

Chapter 11

in the Size list to see if a defined paper size already exists for the type of paper you are using.

Paper type

Copier, multi-purpose, or plain papers

Envelopes

Greeting-card papers

Index cards

Inkjet papers

Iron-on T-shirt transfers

Labels

Letterhead

Panorama photo paper

Photo papers

Transparency films

Custom-size papers

Suggested paper size settings

Letter or A4

Appropriate listed envelope size

Letter or A4

Appropriate listed card size (if listed sizes are not appropriate, you can specify a custom paper size)

Letter or A4

Letter or A

Letter or A4

Letter or A4

Appropriate listed panorama size (if listed sizes are not appropriate, you can specify a custom paper size)

10 x 15 cm. (with tab), 4 x 6 in. (with tab), letter, A4, or appropriate listed size

Letter or A4

Custom paper size

Troubleshooting

To select a specific paper type

1.Open the Printer Properties dialog box.

2.Click the Features tab.

3.Click More in the Paper Type drop-down list, and then select the paper type that you want to use.

4.Click OK.

5.Select any other print settings that you want, and then click OK.

Cause: There was a problem with the paper loaded in the paper tray, or the print settings did not match.

If this did not solve the issue, try the next solution.

Solution 4: Use the HP Paper Feed Cleaning Kit

Solution: Some Deskjet products require a special kit, called the HP Paper Feed Cleaning Kit, to clean the paper feed rollers and resolve this issue. To see if this affects your product, go to: www.hp.com/support.

Search for "HP Paper Feed Cleaning Kit" for more information about this kit and to check whether it is required for your product.

Cause: The paper feed rollers were dirty and needed to be cleaned with the HP Paper Feed Cleaning Kit.

88 Troubleshooting

Image 91

HP D2500 manual Solution 4 Use the HP Paper Feed Cleaning Kit, Paper type

Contents

Windows Help HP Deskjet D2500 Printer series Visual AccessibilityHewlett-Packard Company notices Acknowledgements Contents Printing tips MaintenancePrinter software Troubleshooting Technical information HP support Section Welcome HP inkjet supplies recycling program Special features Printer at a glance Get started Buttons and lights Cancel button Power button and light Print Cartridge Status lights Resume button and light Unfold the paper tray Paper trayTo unfold the paper tray Use the paper tray To fold the paper tray Fold the paper tray Replace print cartridges Print cartridges To remove plastic tape from a print cartridge Ink-backup mode Exit ink-backup mode Ink-backup mode output USB Connect the printer Print borderless photos Learn how to print photosLearn how to perform other photo printing tasks Print photos Orientation Portrait or Landscape Print photos with a borderPrepare to print Print Click the Printing Shortcuts tab Print photos on plain paper Paper Size Letter or A4 Orientation Portrait or Landscape To change the HP Real Life Technologies settingHP Real Life Technologies photo fix Exif Print Storage Save money and ink when printing photosStore and handle photo paper To print Exif Print-enhanced photos Save money and ink when printing photos Print e-mail Print other documents Print documents Print letters Print envelopes Print index cards and other small media Print postcards Print labels Print transparencies Print Quality Best Print brochuresTwo-sided printing Manual Print Quality Normal Print greeting cardsPrint booklets Greeting cards Left Edge Booklet Right Edge Booklet Print posters Paper Type Plain paper Orientation Portrait or Landscape Print iron-on transfers Click Printer Features, and then set Mirror Image to On Print a test Printing tipsPrinting shortcuts To create a printing shortcut Create printing shortcutsDelete printing shortcuts Use printing shortcuts Click Document Options, and then click Layout Options Set the page orderFast/Economical printing To set the page order To print in grayscale Print multiple pages on a single sheet of paperPrint in grayscale To print multiple pages on a single sheet of paper To print a two-sided document Two-sided printingGeneral Everyday printing Print preview Select a paper type Set a custom paper size Change the print speed or quality Print resolutionMaximum dpi To resize a document for a different paper size To print in Maximum dpi modeResize a document Bound two-sided documents To print a two-sided document with a tablet binding Print a WebFlip Pages Up Preserve Layout To print a Web Presentation printing Set default print settings Make the HP Deskjet the default printerPrinter software Printer Properties dialog box To change the default print settingsTo open the Printer Properties dialog box Whats This? help Download printer software updates Choose original HP cartridges for how you print MaintenanceInstall print cartridges Choose the right print cartridges Printing with one print cartridge Installation instructionsTo install a print cartridge Selection numbers Slide the print cartridge out of the carriage To align print cartridges Align print cartridges View estimated ink levels Automatically clean print cartridges To remove smudges, stains, or dried ink from the exterior Manually clean print cartridgesMaintain the printer body Remove ink from your skin and clothing To manually clean print cartridge contacts To prepare to cleanMaintain print cartridges To open the printer Toolbox Printer Toolbox To order print cartridges from your desktop Shop for ink supplies Incorrect print cartridge or print cartridge missing TroubleshootingError messages Print cartridge error messages Non-HP print cartridges Print cartridge problem messagePrint cartridge carriage is stuck Print cartridge is in the wrong slot Original HP ink depleted Printing in ink-backup modeLow on ink Solution 2 Set the paper size in Microsoft Word Solution 1 Press the Resume buttonPaper Mismatch or Paper Size message To set the paper size in Microsoft Word Installation problemsThere was an error writing to USB port Out of paper Unknown Device message displays Installation program stopsSolution To resolve the problem Solution Printer name does not appear To reinstall the printer software Printer lights are on or flashing Resume light is flashing Power light is flashing Print Cartridge Status lights are on or flashing Both Power and Resume lights are flashing Verify the following Printer does not printUnable to print Solution 2 Print a test Solution 1 Make sure the printer is turned on To disconnect and reconnect the USB cable Solution 3 Clear the print queueSolution 4 Check the printer cable connection To clear the print queue To verify that the product is set as the default printer Solution 5 Verify the printer driver configurationTo verify the print driver To check if the printer is paused or offline Solution 6 Check if the printer is paused or offline To stop and restart the print spooler Solution 7 Clear the print queue manuallySolution 8 Restart the print spooler To clear the print queue manually To print from Notepad Document prints slowlyIf the printer still does not print To verify the software application Resolving print cartridge error messages Print cartridge problems To determine which cartridge is having the problem To verify and install the correct print cartridges Solution 1 Remove and reinstall the print cartridges Solution 3 Print in ink-backup mode Solution 2 Clean the print cartridge contactsPrint cartridge carriage is stalled Solution 2 Clear any paper jams Solution 1 Turn the power off and onTo turn off the printer To move the printer carriage Solution 3 Move the printer carriage Paper jam Paper problems Printer does not feed paper To check the paper in the paper tray Solution 1 Make sure the paper tray is not emptySolution 2 Check the rear door of the printer Solution 3 Check the paper To set the paper size Paper type Solution 4 Use the HP Paper Feed Cleaning Kit To clean the rollers Solution 5 Clean the rollersSolution 6 Contact HP support for service Check the printer properties Photos do not print correctlyPrinter prints on multiple sheets at once Check the paper tray Borderless printing guidelines Problems with borderless documentsImage is printed at an angle Photo has an unwanted border Fading occurs on the edges of a photo Print quality is poor Solution 1 HP recommends using genuine HP print cartridgesWrong, inaccurate, or bleeding colors Solution 3 Check the paper type Solution 2 Check the paper loaded in the input tray Solution 6 Clean the print cartridges Solution 5 Check the print settings Ink is not filling the text or graphics completely Solution 2 Check the print settings Solution 1 Check the paper type Solution 4 Clean the print cartridges Printouts have horizontal streaks or lines Solution 2 Check the print quality settingSolution 3 Rotate the image Solution 1 Make sure the paper is loaded correctly Solution 5 Clean the print cartridges Solution 4 Clean the print cartridge nozzles Printouts are faded or have dull colors Solution 1 Check the print settingsSolution 2 Check the paper type Solution 3 Clean the print cartridges Printouts seem blurry or fuzzy Solution 2 Check the resolution of the imagePrintouts have vertical streaks Ink streaks on the back of the paper Solution 2 Make sure only one type of paper is loadedSolution 3 Check the rear door Printouts are slanted or skewed Paper is not picked up from the input tray Solution Solution 1 Print on a page of plain paperTo remove excess ink using plain paper Solution 2 Wait while the ink dries Document is misprinted Document is printed off-center or at an angle SolutionText and images are misaligned Envelope is printed at an angle Solution If you continue to have problemsDocument does not reflect the new print settings HP support Ink cartridge warranty information After the phone support period Phone support period Placing a call Technical information Printer specifications Recycling program Material safety data sheetsPaper use Plastics Technical information Environmental product stewardship program 111 FCC statement Regulatory notices Regulatory notices 113 HP Deskjet D2500 Printer series declaration of conformity Index Index USB 118