Troubleshooting
Chapter 11
in the Size list to see if a defined paper size already exists for the type of paper you are using.
Paper type | Suggested paper size settings |
|
|
Copier, | Letter or A4 |
plain papers |
|
|
|
Envelopes | Appropriate listed envelope size |
|
|
Letter or A4 | |
|
|
Index cards | Appropriate listed card size (if listed sizes are not |
| appropriate, you can specify a custom paper size) |
|
|
Inkjet papers | Letter or A4 |
|
|
Letter or A | |
|
|
Labels | Letter or A4 |
|
|
Letterhead | Letter or A4 |
|
|
Panorama photo paper | Appropriate listed panorama size (if listed sizes are not |
| appropriate, you can specify a custom paper size) |
|
|
Photo papers | 10 x 15 cm. (with tab), 4 x 6 in. (with tab), letter, A4, or |
| appropriate listed size |
|
|
Transparency films | Letter or A4 |
|
|
Custom paper size | |
|
|
To select a specific paper type
1.Open the Printer Properties dialog box.
2.Click the Features tab.
3.Click More in the Paper Type
4.Click OK.
5.Select any other print settings that you want, and then click OK.
Cause: There was a problem with the paper loaded in the paper tray, or the print settings did not match.
If this did not solve the issue, try the next solution.
Solution 4: Use the HP Paper Feed Cleaning Kit
Solution: Some Deskjet products require a special kit, called the HP Paper Feed Cleaning Kit, to clean the paper feed rollers and resolve this issue. To see if this affects your product, go to: www.hp.com/support.
Search for "HP Paper Feed Cleaning Kit" for more information about this kit and to check whether it is required for your product.
Cause: The paper feed rollers were dirty and needed to be cleaned with the HP Paper Feed Cleaning Kit.
88 Troubleshooting