Chapter 11
Print cartridge problem message
The printer cannot print if the print cartridges are faulty, or if they are not installed properly.
If you receive a message stating there is a problem with a print cartridge, follow the instructions in Resolving print cartridge error messages to resolve the problem.
Print cartridge carriage is stuck
If the printer stalls while you are printing a document, follow the instructions in Print cartridge carriage is stalled.
Troubleshooting
Print cartridge is in the wrong slot
Solution: Always install the
Install the black print cartridge in the right print cartridge carriage compartment.
Cause: If you received this error message, the print cartridge was installed in the wrong side of the print cartridge carriage.
Solution: Follow the prompts on the computer screen to continue or replace the indicated print cartridges. For more information, see Replace print cartridges.
HP recommends that you use genuine HP print cartridges. Genuine HP print cartridges are designed and tested with HP printers to help you easily produce great results, time after time.
NOTE: HP cannot guarantee the quality or reliability of
If you believe you purchased genuine HP print cartridges, go to:
Cause: The product detected that a
Previously used genuine HP cartridge
Solution: Check the print quality of the current print job. If it is satisfactory, follow the prompts on the computer screen to continue.
Ink levels might not be available for the indicated print cartridges. Ink level warnings and indicators provide estimates for planning purposes only. When you receive a low- ink warning message, consider having a replacement cartridge available to avoid possible printing delays. You do not need to replace the print cartridges until print quality becomes unacceptable.
Cause: A genuine HP print cartridge was previously used in another printer.
62 Troubleshooting