HP D2500 6

Contents
10 Shop for ink supplies ............................................................................................................	60
11 Troubleshooting
Error messages........................................................................................................................	61
Print cartridge error messages...........................................................................................	61
Incorrect print cartridge or print cartridge missing........................................................	61
Print cartridge problem message..................................................................................	62
Print cartridge carriage is stuck....................................................................................	62
"Paper Mismatch" or "Paper Size" message......................................................................	64
Out of paper........................................................................................................................	65
There was an error writing to USB port..............................................................................	65
Two-way communication cannot be established or Printer not responding.......................	65
Installation problems.................................................................................................................	65
Printer lights are on or flashing.................................................................................................	68
Power light is flashing ........................................................................................................	69
Resume light is flashing......................................................................................................	69
Both Power and Resume lights are flashing.......................................................................	70
Print Cartridge Status lights are on or flashing...................................................................	70
Printer does not print................................................................................................................	71
Verify the following.............................................................................................................	71
Unable to print....................................................................................................................	71
If the printer still does not print...........................................................................................	77
Document prints slowly.............................................................................................................	77
Print cartridge problems...........................................................................................................	78
Resolving print cartridge error messages...........................................................................	78
Print cartridge carriage is stalled........................................................................................	81
Paper problems........................................................................................................................	84
Paper jam...........................................................................................................................	84
Out of paper........................................................................................................................	86
Printer prints on multiple sheets at once............................................................................	90
Photos do not print correctly.....................................................................................................	90
Check the paper tray..........................................................................................................	90
Check the printer properties...............................................................................................	90
Problems with borderless documents.......................................................................................	91
Borderless printing guidelines............................................................................................	91
Image is printed at an angle...............................................................................................	91
Fading occurs on the edges of a photo..............................................................................	92
Photo has an unwanted border..........................................................................................	92
Print quality is poor...................................................................................................................	93
Wrong, inaccurate, or bleeding colors................................................................................	93
Ink is not filling the text or graphics completely..................................................................	96
The printout has a horizontal band of distortion near the bottom of a borderless
print.....................................................................................................................................	97
Printouts have horizontal streaks or lines...........................................................................	98
Printouts are faded or have dull colors.............................................................................	100
Printouts seem blurry or fuzzy..........................................................................................	101
Printouts are slanted or skewed.......................................................................................	102
Ink streaks on the back of the paper................................................................................	102
Document is misprinted..........................................................................................................	104
If you continue to have problems............................................................................................	105

Contents