Contents

 

10 Shop for ink supplies

60

11 Troubleshooting

 

Error messages

61

Print cartridge error messages

61

Incorrect print cartridge or print cartridge missing

61

Print cartridge problem message

62

Print cartridge carriage is stuck

62

"Paper Mismatch" or "Paper Size" message

64

Out of paper

65

There was an error writing to USB port

65

Two-way communication cannot be established or Printer not responding

65

Installation problems

65

Printer lights are on or flashing

68

Power light is flashing

69

Resume light is flashing

69

Both Power and Resume lights are flashing

70

Print Cartridge Status lights are on or flashing

70

Printer does not print

71

Verify the following

71

Unable to print

71

If the printer still does not print

77

Document prints slowly

77

Print cartridge problems

78

Resolving print cartridge error messages

78

Print cartridge carriage is stalled

81

Paper problems

84

Paper jam

84

Out of paper

86

Printer prints on multiple sheets at once

90

Photos do not print correctly

90

Check the paper tray

90

Check the printer properties

90

Problems with borderless documents

91

Borderless printing guidelines

91

Image is printed at an angle

91

Fading occurs on the edges of a photo

92

Photo has an unwanted border

92

Print quality is poor

93

Wrong, inaccurate, or bleeding colors

93

Ink is not filling the text or graphics completely

96

The printout has a horizontal band of distortion near the bottom of a borderless

 

print

97

Printouts have horizontal streaks or lines

98

Printouts are faded or have dull colors

100

Printouts seem blurry or fuzzy

101

Printouts are slanted or skewed

102

Ink streaks on the back of the paper

102

Document is misprinted

104

If you continue to have problems

105

Contents

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HP D2500 manual Troubleshooting