Installation problems, Out of paper | HP D2500 specs

NOTE: Do not set the paper size from the Printers folder or from the printer icon located in the lower-right hand corner of the screen next to the clock, because this will affect all applications. Only set the paper size in Microsoft Word.

To set the paper size in Microsoft Word

1.In Microsoft Word, click File, and then click Print.

2.Make sure that the appropriate printer is selected, and then click Properties.

3.Click the Features tab.

4.In the Size drop-down list, select Envelope #10.

5.Click OK on the Printer Properties dialog box.

6.Click Cancel on the Print dialog box.

7.Print the envelope using the Envelopes and Labels feature in Microsoft Word. The envelope should print without any errors.

NOTE: When you are finished printing envelopes, set the paper size back to the default print settings.

Out of paper

If you receive an out of paper message, follow the guidelines in Out of paper.

There was an error writing to USB port

The printer might not be receiving correct data from another USB device or USB hub. Connect the printer directly to the USB port on the computer.

Two-way communication cannot be established or Printer not responding

The printer might not be able to communicate with the computer if the USB cable is too long.

If you receive this error message, make sure that the USB cable is not greater than 3 meters (approximately 9.8 feet) in length.

NOTE: For best printing performance, use a USB 2.0 compatible cable.

Installation problems

If the software installation program stops or fails, check the following topics for more information:

•Installation program stops

•"Unknown Device" message displays

•Printer name does not appear

If you continue to have problems, visit HP Technical Support at www.hp.com/support.

Installation problems

65

Troubleshooting

Image 68

HP D2500 manual Installation problems, Out of paper, There was an error writing to USB port

Contents

Windows Help HP Deskjet D2500 Printer series Accessibility Hewlett-Packard Company noticesAcknowledgements Visual Contents Printer software MaintenancePrinting tips Troubleshooting HP support Technical information Welcome Section HP inkjet supplies recycling program Special features Get started Printer at a glance Buttons and lights Power button and light Cancel button Resume button and light Print Cartridge Status lights To unfold the paper tray Paper trayUnfold the paper tray Use the paper tray Fold the paper tray To fold the paper tray Print cartridges Replace print cartridges Ink-backup mode To remove plastic tape from a print cartridge Ink-backup mode output Exit ink-backup mode Connect the printer USB Learn how to print photos Learn how to perform other photo printing tasksPrint photos Print borderless photos Print photos with a border Prepare to printPrint Orientation Portrait or Landscape Click the Printing Shortcuts tab Print photos on plain paper To change the HP Real Life Technologies setting HP Real Life Technologies photo fixExif Print Paper Size Letter or A4 Orientation Portrait or Landscape Save money and ink when printing photos Store and handle photo paperTo print Exif Print-enhanced photos Storage Save money and ink when printing photos Print other documents Print e-mail Print documents Print letters Print envelopes Print postcards Print index cards and other small media Print labels Print transparencies Two-sided printing Manual Print brochuresPrint Quality Best Print greeting cards Print bookletsGreeting cards Print Quality Normal Left Edge Booklet Right Edge Booklet Print posters Print iron-on transfers Paper Type Plain paper Orientation Portrait or Landscape Click Printer Features, and then set Mirror Image to On Printing shortcuts Printing tipsPrint a test Create printing shortcuts Delete printing shortcutsUse printing shortcuts To create a printing shortcut Set the page order Fast/Economical printingTo set the page order Click Document Options, and then click Layout Options Print multiple pages on a single sheet of paper Print in grayscaleTo print multiple pages on a single sheet of paper To print in grayscale Two-sided printing General Everyday printingPrint preview To print a two-sided document Set a custom paper size Select a paper type Maximum dpi Print resolutionChange the print speed or quality To print in Maximum dpi mode Resize a documentBound two-sided documents To resize a document for a different paper size Flip Pages Up Preserve Layout Print a WebTo print a two-sided document with a tablet binding Presentation printing To print a Web Printer software Make the HP Deskjet the default printerSet default print settings To open the Printer Properties dialog box To change the default print settingsPrinter Properties dialog box Download printer software updates Whats This? help Maintenance Install print cartridgesChoose the right print cartridges Choose original HP cartridges for how you print Installation instructions To install a print cartridgeSelection numbers Printing with one print cartridge Slide the print cartridge out of the carriage Align print cartridges To align print cartridges Automatically clean print cartridges View estimated ink levels Manually clean print cartridges Maintain the printer bodyRemove ink from your skin and clothing To remove smudges, stains, or dried ink from the exterior Maintain print cartridges To prepare to cleanTo manually clean print cartridge contacts Printer Toolbox To open the printer Toolbox Shop for ink supplies To order print cartridges from your desktop Troubleshooting Error messagesPrint cartridge error messages Incorrect print cartridge or print cartridge missing Print cartridge problem message Print cartridge carriage is stuckPrint cartridge is in the wrong slot Non-HP print cartridges Low on ink Printing in ink-backup modeOriginal HP ink depleted Paper Mismatch or Paper Size message Solution 1 Press the Resume buttonSolution 2 Set the paper size in Microsoft Word Installation problems There was an error writing to USB portOut of paper To set the paper size in Microsoft Word Installation program stops Solution To resolve the problemSolution Unknown Device message displays To reinstall the printer software Printer name does not appear Printer lights are on or flashing Power light is flashing Resume light is flashing Both Power and Resume lights are flashing Print Cartridge Status lights are on or flashing Unable to print Printer does not printVerify the following Solution 1 Make sure the printer is turned on Solution 2 Print a test Solution 3 Clear the print queue Solution 4 Check the printer cable connectionTo clear the print queue To disconnect and reconnect the USB cable To verify the print driver Solution 5 Verify the printer driver configurationTo verify that the product is set as the default printer Solution 6 Check if the printer is paused or offline To check if the printer is paused or offline Solution 7 Clear the print queue manually Solution 8 Restart the print spoolerTo clear the print queue manually To stop and restart the print spooler Document prints slowly If the printer still does not printTo verify the software application To print from Notepad Print cartridge problems Resolving print cartridge error messages To determine which cartridge is having the problem Solution 1 Remove and reinstall the print cartridges To verify and install the correct print cartridges Print cartridge carriage is stalled Solution 2 Clean the print cartridge contactsSolution 3 Print in ink-backup mode To turn off the printer Solution 1 Turn the power off and onSolution 2 Clear any paper jams Solution 3 Move the printer carriage To move the printer carriage Paper problems Paper jam Printer does not feed paper Solution 1 Make sure the paper tray is not empty Solution 2 Check the rear door of the printerSolution 3 Check the paper To check the paper in the paper tray To set the paper size Solution 4 Use the HP Paper Feed Cleaning Kit Paper type Solution 6 Contact HP support for service Solution 5 Clean the rollersTo clean the rollers Photos do not print correctly Printer prints on multiple sheets at onceCheck the paper tray Check the printer properties Image is printed at an angle Problems with borderless documentsBorderless printing guidelines Fading occurs on the edges of a photo Photo has an unwanted border Wrong, inaccurate, or bleeding colors Solution 1 HP recommends using genuine HP print cartridgesPrint quality is poor Solution 2 Check the paper loaded in the input tray Solution 3 Check the paper type Solution 5 Check the print settings Solution 6 Clean the print cartridges Solution 2 Check the print settings Ink is not filling the text or graphics completely Solution 4 Clean the print cartridges Solution 1 Check the paper type Solution 2 Check the print quality setting Solution 3 Rotate the imageSolution 1 Make sure the paper is loaded correctly Printouts have horizontal streaks or lines Solution 4 Clean the print cartridge nozzles Solution 5 Clean the print cartridges Solution 1 Check the print settings Solution 2 Check the paper typeSolution 3 Clean the print cartridges Printouts are faded or have dull colors Printouts have vertical streaks Solution 2 Check the resolution of the imagePrintouts seem blurry or fuzzy Solution 2 Make sure only one type of paper is loaded Solution 3 Check the rear doorPrintouts are slanted or skewed Ink streaks on the back of the paper Solution 1 Print on a page of plain paper To remove excess ink using plain paperSolution 2 Wait while the ink dries Paper is not picked up from the input tray Solution Text and images are misaligned Document is printed off-center or at an angle SolutionDocument is misprinted Document does not reflect the new print settings If you continue to have problemsEnvelope is printed at an angle Solution Ink cartridge warranty information HP support Phone support period Placing a call After the phone support period Printer specifications Technical information Material safety data sheets Paper usePlastics Recycling program Technical information Environmental product stewardship program 111 Regulatory notices FCC statement Regulatory notices 113 HP Deskjet D2500 Printer series declaration of conformity Index Index USB 118