HP support, Ink cartridge warranty information | HP D2500 guide

HP support

AHP support

•Ink cartridge warranty information

•Support process

•HP support by phone

Ink cartridge warranty information

The HP cartridge(s) warranty is applicable when the product is used in its designated HP printing device. This warranty does not cover HP ink products that have been refilled, remanufactured, refurbished, misused, or tampered with.

During the warranty period the product is covered as long as the HP ink is not depleted and the end of warranty date has not been reached. The end of warranty date, in YYYY/MM/DD format, may be found on the product as indicated:

For a copy of the HP Limited Warranty Statement, see the Reference Guide that came with the printer.

Support process

If you have a problem, follow these steps

1.Check the documentation that came with the HP Deskjet.

2.Visit the HP online support Web site at www.hp.com/support. HP online support is available to all HP customers. It is the fastest source for up-to-date device information and expert assistance and includes the following features:

•Fast access to qualified online support specialists

•Software and driver updates for your HP Deskjet

•Valuable HP Deskjet and troubleshooting information for common problems

•Proactive device updates, support alerts, and HP newsgrams that are available when you register your device

3.For Europe only: Contact your local point of purchase. If your device has a hardware failure, you will be asked to bring it back to your local point of purchase. (Service is provided at no charge during the device limited warranty period. After the warranty period, you will be quoted a service charge.)

4.Call HP support. Support options and availability vary by device, country/region, and language.

HP support by phone

•Phone support period

•Placing a call

•After the phone support period

106 HP support

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HP D2500 manual HP support, Ink cartridge warranty information

Contents

Windows Help HP Deskjet D2500 Printer series Hewlett-Packard Company notices AccessibilityAcknowledgements Visual Contents Printing tips MaintenancePrinter software Troubleshooting Technical information HP support Section Welcome HP inkjet supplies recycling program Special features Printer at a glance Get started Buttons and lights Cancel button Power button and light Print Cartridge Status lights Resume button and light Unfold the paper tray Paper trayTo unfold the paper tray Use the paper tray To fold the paper tray Fold the paper tray Replace print cartridges Print cartridges To remove plastic tape from a print cartridge Ink-backup mode Exit ink-backup mode Ink-backup mode output USB Connect the printer Learn how to perform other photo printing tasks Learn how to print photosPrint photos Print borderless photos Prepare to print Print photos with a borderPrint Orientation Portrait or Landscape Click the Printing Shortcuts tab Print photos on plain paper HP Real Life Technologies photo fix To change the HP Real Life Technologies settingExif Print Paper Size Letter or A4 Orientation Portrait or Landscape Store and handle photo paper Save money and ink when printing photosTo print Exif Print-enhanced photos Storage Save money and ink when printing photos Print e-mail Print other documents Print documents Print letters Print envelopes Print index cards and other small media Print postcards Print labels Print transparencies Print Quality Best Print brochuresTwo-sided printing Manual Print booklets Print greeting cardsGreeting cards Print Quality Normal Left Edge Booklet Right Edge Booklet Print posters Paper Type Plain paper Orientation Portrait or Landscape Print iron-on transfers Click Printer Features, and then set Mirror Image to On Print a test Printing tipsPrinting shortcuts Delete printing shortcuts Create printing shortcutsUse printing shortcuts To create a printing shortcut Fast/Economical printing Set the page orderTo set the page order Click Document Options, and then click Layout Options Print in grayscale Print multiple pages on a single sheet of paperTo print multiple pages on a single sheet of paper To print in grayscale General Everyday printing Two-sided printingPrint preview To print a two-sided document Select a paper type Set a custom paper size Change the print speed or quality Print resolutionMaximum dpi Resize a document To print in Maximum dpi modeBound two-sided documents To resize a document for a different paper size To print a two-sided document with a tablet binding Print a WebFlip Pages Up Preserve Layout To print a Web Presentation printing Set default print settings Make the HP Deskjet the default printerPrinter software Printer Properties dialog box To change the default print settingsTo open the Printer Properties dialog box Whats This? help Download printer software updates Install print cartridges MaintenanceChoose the right print cartridges Choose original HP cartridges for how you print To install a print cartridge Installation instructionsSelection numbers Printing with one print cartridge Slide the print cartridge out of the carriage To align print cartridges Align print cartridges View estimated ink levels Automatically clean print cartridges Maintain the printer body Manually clean print cartridgesRemove ink from your skin and clothing To remove smudges, stains, or dried ink from the exterior To manually clean print cartridge contacts To prepare to cleanMaintain print cartridges To open the printer Toolbox Printer Toolbox To order print cartridges from your desktop Shop for ink supplies Error messages TroubleshootingPrint cartridge error messages Incorrect print cartridge or print cartridge missing Print cartridge carriage is stuck Print cartridge problem messagePrint cartridge is in the wrong slot Non-HP print cartridges Original HP ink depleted Printing in ink-backup modeLow on ink Solution 2 Set the paper size in Microsoft Word Solution 1 Press the Resume buttonPaper Mismatch or Paper Size message There was an error writing to USB port Installation problemsOut of paper To set the paper size in Microsoft Word Solution To resolve the problem Installation program stopsSolution Unknown Device message displays Printer name does not appear To reinstall the printer software Printer lights are on or flashing Resume light is flashing Power light is flashing Print Cartridge Status lights are on or flashing Both Power and Resume lights are flashing Verify the following Printer does not printUnable to print Solution 2 Print a test Solution 1 Make sure the printer is turned on Solution 4 Check the printer cable connection Solution 3 Clear the print queueTo clear the print queue To disconnect and reconnect the USB cable To verify that the product is set as the default printer Solution 5 Verify the printer driver configurationTo verify the print driver To check if the printer is paused or offline Solution 6 Check if the printer is paused or offline Solution 8 Restart the print spooler Solution 7 Clear the print queue manuallyTo clear the print queue manually To stop and restart the print spooler If the printer still does not print Document prints slowlyTo verify the software application To print from Notepad Resolving print cartridge error messages Print cartridge problems To determine which cartridge is having the problem To verify and install the correct print cartridges Solution 1 Remove and reinstall the print cartridges Solution 3 Print in ink-backup mode Solution 2 Clean the print cartridge contactsPrint cartridge carriage is stalled Solution 2 Clear any paper jams Solution 1 Turn the power off and onTo turn off the printer To move the printer carriage Solution 3 Move the printer carriage Paper jam Paper problems Printer does not feed paper Solution 2 Check the rear door of the printer Solution 1 Make sure the paper tray is not emptySolution 3 Check the paper To check the paper in the paper tray To set the paper size Paper type Solution 4 Use the HP Paper Feed Cleaning Kit To clean the rollers Solution 5 Clean the rollersSolution 6 Contact HP support for service Printer prints on multiple sheets at once Photos do not print correctlyCheck the paper tray Check the printer properties Borderless printing guidelines Problems with borderless documentsImage is printed at an angle Photo has an unwanted border Fading occurs on the edges of a photo Print quality is poor Solution 1 HP recommends using genuine HP print cartridgesWrong, inaccurate, or bleeding colors Solution 3 Check the paper type Solution 2 Check the paper loaded in the input tray Solution 6 Clean the print cartridges Solution 5 Check the print settings Ink is not filling the text or graphics completely Solution 2 Check the print settings Solution 1 Check the paper type Solution 4 Clean the print cartridges Solution 3 Rotate the image Solution 2 Check the print quality settingSolution 1 Make sure the paper is loaded correctly Printouts have horizontal streaks or lines Solution 5 Clean the print cartridges Solution 4 Clean the print cartridge nozzles Solution 2 Check the paper type Solution 1 Check the print settingsSolution 3 Clean the print cartridges Printouts are faded or have dull colors Printouts seem blurry or fuzzy Solution 2 Check the resolution of the imagePrintouts have vertical streaks Solution 3 Check the rear door Solution 2 Make sure only one type of paper is loadedPrintouts are slanted or skewed Ink streaks on the back of the paper To remove excess ink using plain paper Solution 1 Print on a page of plain paperSolution 2 Wait while the ink dries Paper is not picked up from the input tray Solution Document is misprinted Document is printed off-center or at an angle SolutionText and images are misaligned Envelope is printed at an angle Solution If you continue to have problemsDocument does not reflect the new print settings HP support Ink cartridge warranty information After the phone support period Phone support period Placing a call Technical information Printer specifications Paper use Material safety data sheetsPlastics Recycling program Technical information Environmental product stewardship program 111 FCC statement Regulatory notices Regulatory notices 113 HP Deskjet D2500 Printer series declaration of conformity Index Index USB 118