Document is misprinted, Text and images are misaligned | HP D2500

Chapter 11

Solution: Use TrueType or OpenType fonts to ensure that the product is able to print smooth fonts. When selecting a font, look for the TrueType or OpenType icon.

Some software applications offer custom fonts that have jagged edges when enlarged or printed. Also, if you want to print bitmapped text, it might have jagged edges when enlarged or printed.

Cause: The font was a custom size.

Document is misprinted

If your document does not print correctly, check the following topics to see how the issues might be resolved:

•Text and images are misaligned

•Document is printed off-center or at an angle

•Parts of the document are missing or printed in the wrong place

•Envelope is printed at an angle

•Document does not reflect the new print settings

Troubleshooting

Text and images are misaligned

Solution: If the text and images on your printouts are misaligned, then align the print cartridges.

For more information, see Align print cartridges.

Document is printed off-center or at an angle

Solution:

1.Verify that the paper is correctly placed in the input tray. For more information, see Print documents.

2.Verify that the paper guide fits firmly against the edge of the paper.

3.Reprint the document.

Parts of the document are missing or printed in the wrong place

Solution: Open the Printer Properties dialog box and confirm the following options:

		Tab	Setting

			Portrait or Landscape: Verify the appropriate
			orientation.

		Features	Size: Verify the appropriate paper size.
		Features
			Scale to paper size: Select this option to scale text and
			graphics to the paper size specified in the corresponding
			drop-down list.

104	Troubleshooting

Image 107

HP D2500 Document is misprinted, Text and images are misaligned, Document is printed off-center or at an angle Solution

Contents

Windows Help HP Deskjet D2500 Printer series Visual AccessibilityHewlett-Packard Company notices Acknowledgements Contents Printer software MaintenancePrinting tips Troubleshooting Technical information HP support Section Welcome HP inkjet supplies recycling program Special features Printer at a glance Get started Buttons and lights Cancel button Power button and light Print Cartridge Status lights Resume button and light To unfold the paper tray Paper trayUnfold the paper tray Use the paper tray To fold the paper tray Fold the paper tray Replace print cartridges Print cartridges To remove plastic tape from a print cartridge Ink-backup mode Exit ink-backup mode Ink-backup mode output USB Connect the printer Print borderless photos Learn how to print photosLearn how to perform other photo printing tasks Print photos Orientation Portrait or Landscape Print photos with a borderPrepare to print Print Click the Printing Shortcuts tab Print photos on plain paper Paper Size Letter or A4 Orientation Portrait or Landscape To change the HP Real Life Technologies settingHP Real Life Technologies photo fix Exif Print Storage Save money and ink when printing photosStore and handle photo paper To print Exif Print-enhanced photos Save money and ink when printing photos Print e-mail Print other documents Print documents Print letters Print envelopes Print index cards and other small media Print postcards Print labels Print transparencies Two-sided printing Manual Print brochuresPrint Quality Best Print Quality Normal Print greeting cardsPrint booklets Greeting cards Left Edge Booklet Right Edge Booklet Print posters Paper Type Plain paper Orientation Portrait or Landscape Print iron-on transfers Click Printer Features, and then set Mirror Image to On Printing shortcuts Printing tipsPrint a test To create a printing shortcut Create printing shortcutsDelete printing shortcuts Use printing shortcuts Click Document Options, and then click Layout Options Set the page orderFast/Economical printing To set the page order To print in grayscale Print multiple pages on a single sheet of paperPrint in grayscale To print multiple pages on a single sheet of paper To print a two-sided document Two-sided printingGeneral Everyday printing Print preview Select a paper type Set a custom paper size Maximum dpi Print resolutionChange the print speed or quality To resize a document for a different paper size To print in Maximum dpi modeResize a document Bound two-sided documents Flip Pages Up Preserve Layout Print a WebTo print a two-sided document with a tablet binding To print a Web Presentation printing Printer software Make the HP Deskjet the default printerSet default print settings To open the Printer Properties dialog box To change the default print settingsPrinter Properties dialog box Whats This? help Download printer software updates Choose original HP cartridges for how you print MaintenanceInstall print cartridges Choose the right print cartridges Printing with one print cartridge Installation instructionsTo install a print cartridge Selection numbers Slide the print cartridge out of the carriage To align print cartridges Align print cartridges View estimated ink levels Automatically clean print cartridges To remove smudges, stains, or dried ink from the exterior Manually clean print cartridgesMaintain the printer body Remove ink from your skin and clothing Maintain print cartridges To prepare to cleanTo manually clean print cartridge contacts To open the printer Toolbox Printer Toolbox To order print cartridges from your desktop Shop for ink supplies Incorrect print cartridge or print cartridge missing TroubleshootingError messages Print cartridge error messages Non-HP print cartridges Print cartridge problem messagePrint cartridge carriage is stuck Print cartridge is in the wrong slot Low on ink Printing in ink-backup modeOriginal HP ink depleted Paper Mismatch or Paper Size message Solution 1 Press the Resume buttonSolution 2 Set the paper size in Microsoft Word To set the paper size in Microsoft Word Installation problemsThere was an error writing to USB port Out of paper Unknown Device message displays Installation program stopsSolution To resolve the problem Solution Printer name does not appear To reinstall the printer software Printer lights are on or flashing Resume light is flashing Power light is flashing Print Cartridge Status lights are on or flashing Both Power and Resume lights are flashing Unable to print Printer does not printVerify the following Solution 2 Print a test Solution 1 Make sure the printer is turned on To disconnect and reconnect the USB cable Solution 3 Clear the print queueSolution 4 Check the printer cable connection To clear the print queue To verify the print driver Solution 5 Verify the printer driver configurationTo verify that the product is set as the default printer To check if the printer is paused or offline Solution 6 Check if the printer is paused or offline To stop and restart the print spooler Solution 7 Clear the print queue manuallySolution 8 Restart the print spooler To clear the print queue manually To print from Notepad Document prints slowlyIf the printer still does not print To verify the software application Resolving print cartridge error messages Print cartridge problems To determine which cartridge is having the problem To verify and install the correct print cartridges Solution 1 Remove and reinstall the print cartridges Print cartridge carriage is stalled Solution 2 Clean the print cartridge contactsSolution 3 Print in ink-backup mode To turn off the printer Solution 1 Turn the power off and onSolution 2 Clear any paper jams To move the printer carriage Solution 3 Move the printer carriage Paper jam Paper problems Printer does not feed paper To check the paper in the paper tray Solution 1 Make sure the paper tray is not emptySolution 2 Check the rear door of the printer Solution 3 Check the paper To set the paper size Paper type Solution 4 Use the HP Paper Feed Cleaning Kit Solution 6 Contact HP support for service Solution 5 Clean the rollersTo clean the rollers Check the printer properties Photos do not print correctlyPrinter prints on multiple sheets at once Check the paper tray Image is printed at an angle Problems with borderless documentsBorderless printing guidelines Photo has an unwanted border Fading occurs on the edges of a photo Wrong, inaccurate, or bleeding colors Solution 1 HP recommends using genuine HP print cartridgesPrint quality is poor Solution 3 Check the paper type Solution 2 Check the paper loaded in the input tray Solution 6 Clean the print cartridges Solution 5 Check the print settings Ink is not filling the text or graphics completely Solution 2 Check the print settings Solution 1 Check the paper type Solution 4 Clean the print cartridges Printouts have horizontal streaks or lines Solution 2 Check the print quality settingSolution 3 Rotate the image Solution 1 Make sure the paper is loaded correctly Solution 5 Clean the print cartridges Solution 4 Clean the print cartridge nozzles Printouts are faded or have dull colors Solution 1 Check the print settingsSolution 2 Check the paper type Solution 3 Clean the print cartridges Printouts have vertical streaks Solution 2 Check the resolution of the imagePrintouts seem blurry or fuzzy Ink streaks on the back of the paper Solution 2 Make sure only one type of paper is loadedSolution 3 Check the rear door Printouts are slanted or skewed Paper is not picked up from the input tray Solution Solution 1 Print on a page of plain paperTo remove excess ink using plain paper Solution 2 Wait while the ink dries Text and images are misaligned Document is printed off-center or at an angle SolutionDocument is misprinted Document does not reflect the new print settings If you continue to have problemsEnvelope is printed at an angle Solution HP support Ink cartridge warranty information After the phone support period Phone support period Placing a call Technical information Printer specifications Recycling program Material safety data sheetsPaper use Plastics Technical information Environmental product stewardship program 111 FCC statement Regulatory notices Regulatory notices 113 HP Deskjet D2500 Printer series declaration of conformity Index Index USB 118