Installation program stops, Solution | HP D2500 guide

Chapter 11

Installation program stops

Cause: If the installation program stops when it looks for new hardware, one of the following issues is causing a communication problem:

•The USB cable is old or defective.

•Software, such as an antivirus program, is running.

•Another device, such as a scanner, is connected to the computer.

Troubleshooting

Solution:

To resolve the problem

1.Make sure that no USB devices other than the printer, the keyboard, and the mouse are connected to the computer.

2.Disconnect and reconnect the USB cable.

3.Make sure that the printer is connected directly to a USB port on the computer (instead of through a USB hub).

4.If the installation program still does not locate the printer, replace the USB cable, and then continue to the next step.

5.Click Cancel, and then restart the computer.

6.Turn the printer off, and then disconnect the USB cable and power cord.

7.Quit any antivirus programs or other software programs that are running on the computer.

NOTE: To quit an antivirus program, follow the manufacturer’s instructions.

8.Reinstall the printer software:

a. Insert the printer software CD into the drive.

b. Follow the onscreen instructions. When the installation program prompts you, connect the USB cable and the power cord to the printer, and then make sure that the printer is on.

NOTE: Do not connect the USB cable until you are told to do so.

c. Follow the onscreen instructions to finish the installation.

9.Restart the antivirus program.

"Unknown Device" message displays

Cause: During installation, an “Unknown Device” message might be displayed when you connect a USB cable between the printer and the computer. A possible cause might be a defective USB cable.

Solution:

NOTE: This is not a problem if you are using Windows 2000. If you are using Windows 2000 and this message is displayed, you can continue with the software installation.

66 Troubleshooting

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HP D2500 manual Installation program stops, Solution To resolve the problem, Unknown Device message displays

Contents

Windows Help HP Deskjet D2500 Printer series Hewlett-Packard Company notices AccessibilityAcknowledgements Visual Contents Maintenance Printing tipsPrinter software Troubleshooting Technical information HP support Section Welcome HP inkjet supplies recycling program Special features Printer at a glance Get started Buttons and lights Cancel button Power button and light Print Cartridge Status lights Resume button and light Paper tray Unfold the paper trayTo unfold the paper tray Use the paper tray To fold the paper tray Fold the paper tray Replace print cartridges Print cartridges To remove plastic tape from a print cartridge Ink-backup mode Exit ink-backup mode Ink-backup mode output USB Connect the printer Learn how to perform other photo printing tasks Learn how to print photosPrint photos Print borderless photos Prepare to print Print photos with a borderPrint Orientation Portrait or Landscape Click the Printing Shortcuts tab Print photos on plain paper HP Real Life Technologies photo fix To change the HP Real Life Technologies settingExif Print Paper Size Letter or A4 Orientation Portrait or Landscape Store and handle photo paper Save money and ink when printing photosTo print Exif Print-enhanced photos Storage Save money and ink when printing photos Print e-mail Print other documents Print documents Print letters Print envelopes Print index cards and other small media Print postcards Print labels Print transparencies Print brochures Print Quality BestTwo-sided printing Manual Print booklets Print greeting cardsGreeting cards Print Quality Normal Left Edge Booklet Right Edge Booklet Print posters Paper Type Plain paper Orientation Portrait or Landscape Print iron-on transfers Click Printer Features, and then set Mirror Image to On Printing tips Print a testPrinting shortcuts Delete printing shortcuts Create printing shortcutsUse printing shortcuts To create a printing shortcut Fast/Economical printing Set the page orderTo set the page order Click Document Options, and then click Layout Options Print in grayscale Print multiple pages on a single sheet of paperTo print multiple pages on a single sheet of paper To print in grayscale General Everyday printing Two-sided printingPrint preview To print a two-sided document Select a paper type Set a custom paper size Print resolution Change the print speed or qualityMaximum dpi Resize a document To print in Maximum dpi modeBound two-sided documents To resize a document for a different paper size Print a Web To print a two-sided document with a tablet bindingFlip Pages Up Preserve Layout To print a Web Presentation printing Make the HP Deskjet the default printer Set default print settingsPrinter software To change the default print settings Printer Properties dialog boxTo open the Printer Properties dialog box Whats This? help Download printer software updates Install print cartridges MaintenanceChoose the right print cartridges Choose original HP cartridges for how you print To install a print cartridge Installation instructionsSelection numbers Printing with one print cartridge Slide the print cartridge out of the carriage To align print cartridges Align print cartridges View estimated ink levels Automatically clean print cartridges Maintain the printer body Manually clean print cartridgesRemove ink from your skin and clothing To remove smudges, stains, or dried ink from the exterior To prepare to clean To manually clean print cartridge contactsMaintain print cartridges To open the printer Toolbox Printer Toolbox To order print cartridges from your desktop Shop for ink supplies Error messages TroubleshootingPrint cartridge error messages Incorrect print cartridge or print cartridge missing Print cartridge carriage is stuck Print cartridge problem messagePrint cartridge is in the wrong slot Non-HP print cartridges Printing in ink-backup mode Original HP ink depletedLow on ink Solution 1 Press the Resume button Solution 2 Set the paper size in Microsoft WordPaper Mismatch or Paper Size message There was an error writing to USB port Installation problemsOut of paper To set the paper size in Microsoft Word Solution To resolve the problem Installation program stopsSolution Unknown Device message displays Printer name does not appear To reinstall the printer software Printer lights are on or flashing Resume light is flashing Power light is flashing Print Cartridge Status lights are on or flashing Both Power and Resume lights are flashing Printer does not print Verify the followingUnable to print Solution 2 Print a test Solution 1 Make sure the printer is turned on Solution 4 Check the printer cable connection Solution 3 Clear the print queueTo clear the print queue To disconnect and reconnect the USB cable Solution 5 Verify the printer driver configuration To verify that the product is set as the default printerTo verify the print driver To check if the printer is paused or offline Solution 6 Check if the printer is paused or offline Solution 8 Restart the print spooler Solution 7 Clear the print queue manuallyTo clear the print queue manually To stop and restart the print spooler If the printer still does not print Document prints slowlyTo verify the software application To print from Notepad Resolving print cartridge error messages Print cartridge problems To determine which cartridge is having the problem To verify and install the correct print cartridges Solution 1 Remove and reinstall the print cartridges Solution 2 Clean the print cartridge contacts Solution 3 Print in ink-backup modePrint cartridge carriage is stalled Solution 1 Turn the power off and on Solution 2 Clear any paper jamsTo turn off the printer To move the printer carriage Solution 3 Move the printer carriage Paper jam Paper problems Printer does not feed paper Solution 2 Check the rear door of the printer Solution 1 Make sure the paper tray is not emptySolution 3 Check the paper To check the paper in the paper tray To set the paper size Paper type Solution 4 Use the HP Paper Feed Cleaning Kit Solution 5 Clean the rollers To clean the rollersSolution 6 Contact HP support for service Printer prints on multiple sheets at once Photos do not print correctlyCheck the paper tray Check the printer properties Problems with borderless documents Borderless printing guidelinesImage is printed at an angle Photo has an unwanted border Fading occurs on the edges of a photo Solution 1 HP recommends using genuine HP print cartridges Print quality is poorWrong, inaccurate, or bleeding colors Solution 3 Check the paper type Solution 2 Check the paper loaded in the input tray Solution 6 Clean the print cartridges Solution 5 Check the print settings Ink is not filling the text or graphics completely Solution 2 Check the print settings Solution 1 Check the paper type Solution 4 Clean the print cartridges Solution 3 Rotate the image Solution 2 Check the print quality settingSolution 1 Make sure the paper is loaded correctly Printouts have horizontal streaks or lines Solution 5 Clean the print cartridges Solution 4 Clean the print cartridge nozzles Solution 2 Check the paper type Solution 1 Check the print settingsSolution 3 Clean the print cartridges Printouts are faded or have dull colors Solution 2 Check the resolution of the image Printouts seem blurry or fuzzyPrintouts have vertical streaks Solution 3 Check the rear door Solution 2 Make sure only one type of paper is loadedPrintouts are slanted or skewed Ink streaks on the back of the paper To remove excess ink using plain paper Solution 1 Print on a page of plain paperSolution 2 Wait while the ink dries Paper is not picked up from the input tray Solution Document is printed off-center or at an angle Solution Document is misprintedText and images are misaligned If you continue to have problems Envelope is printed at an angle SolutionDocument does not reflect the new print settings HP support Ink cartridge warranty information After the phone support period Phone support period Placing a call Technical information Printer specifications Paper use Material safety data sheetsPlastics Recycling program Technical information Environmental product stewardship program 111 FCC statement Regulatory notices Regulatory notices 113 HP Deskjet D2500 Printer series declaration of conformity Index Index USB 118