Paper problems, Paper jam | HP D2500 specification

Chapter 11

Solution 4: Verify the power source

Solution: Verify that the printer is properly connected to a suitable power source.

To verify the power source

1.Verify that the computer and the printer have the correct power plugs depending on your country/region.

2.Remove the printer cable from any power strips or surge suppressors, and then plug it directly into a power outlet.

3.Try the print job again to see if this procedure resolved the issue.

NOTE: If the printer prints when plugged directly into a power outlet, the power strip or surge suppressor may not be allowing sufficient voltage to reach the printer.

If this did not solve the issue, try the next solution.

Solution 5: Remove and reinstall the print cartridges

Solution: Improper placement or installation of the print cartridges can cause the printer carriage to stall. Remove and reinstall the print cartridges. For more information, see Installation instructions.

Paper problems

To clear a paper jam or resolve other paper problems, check the following topics:

•Paper jam

•Printer does not feed paper

•Out of paper

•Printer prints on multiple sheets at once

Paper jam

To clear a paper jam

1.Remove the paper from the paper tray.

2.If you are printing labels, verify that a label did not become detached from the label sheet while passing through the printer.

3.Turn off the printer.

4.Disconnect the printer power cord from the electrical outlet.

Troubleshooting

84 Troubleshooting

Image 87

HP D2500 manual Paper problems, Paper jam

Contents

Windows Help HP Deskjet D2500 Printer series Visual AccessibilityHewlett-Packard Company notices Acknowledgements Contents Maintenance Printing tipsPrinter software Troubleshooting Technical information HP support Section Welcome HP inkjet supplies recycling program Special features Printer at a glance Get started Buttons and lights Cancel button Power button and light Print Cartridge Status lights Resume button and light Paper tray Unfold the paper trayTo unfold the paper tray Use the paper tray To fold the paper tray Fold the paper tray Replace print cartridges Print cartridges To remove plastic tape from a print cartridge Ink-backup mode Exit ink-backup mode Ink-backup mode output USB Connect the printer Print borderless photos Learn how to print photosLearn how to perform other photo printing tasks Print photos Orientation Portrait or Landscape Print photos with a borderPrepare to print Print Click the Printing Shortcuts tab Print photos on plain paper Paper Size Letter or A4 Orientation Portrait or Landscape To change the HP Real Life Technologies settingHP Real Life Technologies photo fix Exif Print Storage Save money and ink when printing photosStore and handle photo paper To print Exif Print-enhanced photos Save money and ink when printing photos Print e-mail Print other documents Print documents Print letters Print envelopes Print index cards and other small media Print postcards Print labels Print transparencies Print brochures Print Quality BestTwo-sided printing Manual Print Quality Normal Print greeting cardsPrint booklets Greeting cards Left Edge Booklet Right Edge Booklet Print posters Paper Type Plain paper Orientation Portrait or Landscape Print iron-on transfers Click Printer Features, and then set Mirror Image to On Printing tips Print a testPrinting shortcuts To create a printing shortcut Create printing shortcutsDelete printing shortcuts Use printing shortcuts Click Document Options, and then click Layout Options Set the page orderFast/Economical printing To set the page order To print in grayscale Print multiple pages on a single sheet of paperPrint in grayscale To print multiple pages on a single sheet of paper To print a two-sided document Two-sided printingGeneral Everyday printing Print preview Select a paper type Set a custom paper size Print resolution Change the print speed or qualityMaximum dpi To resize a document for a different paper size To print in Maximum dpi modeResize a document Bound two-sided documents Print a Web To print a two-sided document with a tablet bindingFlip Pages Up Preserve Layout To print a Web Presentation printing Make the HP Deskjet the default printer Set default print settingsPrinter software To change the default print settings Printer Properties dialog boxTo open the Printer Properties dialog box Whats This? help Download printer software updates Choose original HP cartridges for how you print MaintenanceInstall print cartridges Choose the right print cartridges Printing with one print cartridge Installation instructionsTo install a print cartridge Selection numbers Slide the print cartridge out of the carriage To align print cartridges Align print cartridges View estimated ink levels Automatically clean print cartridges To remove smudges, stains, or dried ink from the exterior Manually clean print cartridgesMaintain the printer body Remove ink from your skin and clothing To prepare to clean To manually clean print cartridge contactsMaintain print cartridges To open the printer Toolbox Printer Toolbox To order print cartridges from your desktop Shop for ink supplies Incorrect print cartridge or print cartridge missing TroubleshootingError messages Print cartridge error messages Non-HP print cartridges Print cartridge problem messagePrint cartridge carriage is stuck Print cartridge is in the wrong slot Printing in ink-backup mode Original HP ink depletedLow on ink Solution 1 Press the Resume button Solution 2 Set the paper size in Microsoft WordPaper Mismatch or Paper Size message To set the paper size in Microsoft Word Installation problemsThere was an error writing to USB port Out of paper Unknown Device message displays Installation program stopsSolution To resolve the problem Solution Printer name does not appear To reinstall the printer software Printer lights are on or flashing Resume light is flashing Power light is flashing Print Cartridge Status lights are on or flashing Both Power and Resume lights are flashing Printer does not print Verify the followingUnable to print Solution 2 Print a test Solution 1 Make sure the printer is turned on To disconnect and reconnect the USB cable Solution 3 Clear the print queueSolution 4 Check the printer cable connection To clear the print queue Solution 5 Verify the printer driver configuration To verify that the product is set as the default printerTo verify the print driver To check if the printer is paused or offline Solution 6 Check if the printer is paused or offline To stop and restart the print spooler Solution 7 Clear the print queue manuallySolution 8 Restart the print spooler To clear the print queue manually To print from Notepad Document prints slowlyIf the printer still does not print To verify the software application Resolving print cartridge error messages Print cartridge problems To determine which cartridge is having the problem To verify and install the correct print cartridges Solution 1 Remove and reinstall the print cartridges Solution 2 Clean the print cartridge contacts Solution 3 Print in ink-backup modePrint cartridge carriage is stalled Solution 1 Turn the power off and on Solution 2 Clear any paper jamsTo turn off the printer To move the printer carriage Solution 3 Move the printer carriage Paper jam Paper problems Printer does not feed paper To check the paper in the paper tray Solution 1 Make sure the paper tray is not emptySolution 2 Check the rear door of the printer Solution 3 Check the paper To set the paper size Paper type Solution 4 Use the HP Paper Feed Cleaning Kit Solution 5 Clean the rollers To clean the rollersSolution 6 Contact HP support for service Check the printer properties Photos do not print correctlyPrinter prints on multiple sheets at once Check the paper tray Problems with borderless documents Borderless printing guidelinesImage is printed at an angle Photo has an unwanted border Fading occurs on the edges of a photo Solution 1 HP recommends using genuine HP print cartridges Print quality is poorWrong, inaccurate, or bleeding colors Solution 3 Check the paper type Solution 2 Check the paper loaded in the input tray Solution 6 Clean the print cartridges Solution 5 Check the print settings Ink is not filling the text or graphics completely Solution 2 Check the print settings Solution 1 Check the paper type Solution 4 Clean the print cartridges Printouts have horizontal streaks or lines Solution 2 Check the print quality settingSolution 3 Rotate the image Solution 1 Make sure the paper is loaded correctly Solution 5 Clean the print cartridges Solution 4 Clean the print cartridge nozzles Printouts are faded or have dull colors Solution 1 Check the print settingsSolution 2 Check the paper type Solution 3 Clean the print cartridges Solution 2 Check the resolution of the image Printouts seem blurry or fuzzyPrintouts have vertical streaks Ink streaks on the back of the paper Solution 2 Make sure only one type of paper is loadedSolution 3 Check the rear door Printouts are slanted or skewed Paper is not picked up from the input tray Solution Solution 1 Print on a page of plain paperTo remove excess ink using plain paper Solution 2 Wait while the ink dries Document is printed off-center or at an angle Solution Document is misprintedText and images are misaligned If you continue to have problems Envelope is printed at an angle SolutionDocument does not reflect the new print settings HP support Ink cartridge warranty information After the phone support period Phone support period Placing a call Technical information Printer specifications Recycling program Material safety data sheetsPaper use Plastics Technical information Environmental product stewardship program 111 FCC statement Regulatory notices Regulatory notices 113 HP Deskjet D2500 Printer series declaration of conformity Index Index USB 118