Solution 3 Move the printer carriage | HP D2500 instruction

Solution 3: Move the printer carriage

Solution: If the printer carriage is still stuck, try moving it as described in the following procedure.

To move the printer carriage

1.Press the Power button to turn off the printer, and then disconnect the power cord from the printer.

2.Open the printer cover and try to move the print carriage from side to side by hand.

1 Print carriage in the access door

If the print carriage does not move, then your printer needs to be serviced. If the print carriage does move, then proceed to the next step.

3.Verify that the print cartridges are locked into the printer carriage and have not come loose. Also, verify that there are no obstructions under or around the printer carriage to prevent it from moving.

4.Verify that the printer carriage can move freely across the width of the printer by gently pushing the carriage to the left, and then to the right. Clear any obstructions.

5.Close the printer cover and reconnect the power cord.

6.Press the Power button to turn on the printer.

7.Try the print job again to see if this procedure resolved the issue.

If this did not solve the issue, try the next solution.

Troubleshooting

Print cartridge problems

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HP D2500 manual Solution 3 Move the printer carriage, To move the printer carriage

Contents

Windows Help HP Deskjet D2500 Printer series Acknowledgements AccessibilityHewlett-Packard Company notices Visual Contents Printer software MaintenancePrinting tips Troubleshooting HP support Technical information Welcome Section HP inkjet supplies recycling program Special features Get started Printer at a glance Buttons and lights Power button and light Cancel button Resume button and light Print Cartridge Status lights To unfold the paper tray Paper trayUnfold the paper tray Use the paper tray Fold the paper tray To fold the paper tray Print cartridges Replace print cartridges Ink-backup mode To remove plastic tape from a print cartridge Ink-backup mode output Exit ink-backup mode Connect the printer USB Print photos Learn how to print photosLearn how to perform other photo printing tasks Print borderless photos Print Print photos with a borderPrepare to print Orientation Portrait or Landscape Click the Printing Shortcuts tab Print photos on plain paper Exif Print To change the HP Real Life Technologies settingHP Real Life Technologies photo fix Paper Size Letter or A4 Orientation Portrait or Landscape To print Exif Print-enhanced photos Save money and ink when printing photosStore and handle photo paper Storage Save money and ink when printing photos Print other documents Print e-mail Print documents Print letters Print envelopes Print postcards Print index cards and other small media Print labels Print transparencies Two-sided printing Manual Print brochuresPrint Quality Best Greeting cards Print greeting cardsPrint booklets Print Quality Normal Left Edge Booklet Right Edge Booklet Print posters Print iron-on transfers Paper Type Plain paper Orientation Portrait or Landscape Click Printer Features, and then set Mirror Image to On Printing shortcuts Printing tipsPrint a test Use printing shortcuts Create printing shortcutsDelete printing shortcuts To create a printing shortcut To set the page order Set the page orderFast/Economical printing Click Document Options, and then click Layout Options To print multiple pages on a single sheet of paper Print multiple pages on a single sheet of paperPrint in grayscale To print in grayscale Print preview Two-sided printingGeneral Everyday printing To print a two-sided document Set a custom paper size Select a paper type Maximum dpi Print resolutionChange the print speed or quality Bound two-sided documents To print in Maximum dpi modeResize a document To resize a document for a different paper size Flip Pages Up Preserve Layout Print a WebTo print a two-sided document with a tablet binding Presentation printing To print a Web Printer software Make the HP Deskjet the default printerSet default print settings To open the Printer Properties dialog box To change the default print settingsPrinter Properties dialog box Download printer software updates Whats This? help Choose the right print cartridges MaintenanceInstall print cartridges Choose original HP cartridges for how you print Selection numbers Installation instructionsTo install a print cartridge Printing with one print cartridge Slide the print cartridge out of the carriage Align print cartridges To align print cartridges Automatically clean print cartridges View estimated ink levels Remove ink from your skin and clothing Manually clean print cartridgesMaintain the printer body To remove smudges, stains, or dried ink from the exterior Maintain print cartridges To prepare to cleanTo manually clean print cartridge contacts Printer Toolbox To open the printer Toolbox Shop for ink supplies To order print cartridges from your desktop Print cartridge error messages TroubleshootingError messages Incorrect print cartridge or print cartridge missing Print cartridge is in the wrong slot Print cartridge problem messagePrint cartridge carriage is stuck Non-HP print cartridges Low on ink Printing in ink-backup modeOriginal HP ink depleted Paper Mismatch or Paper Size message Solution 1 Press the Resume buttonSolution 2 Set the paper size in Microsoft Word Out of paper Installation problemsThere was an error writing to USB port To set the paper size in Microsoft Word Solution Installation program stopsSolution To resolve the problem Unknown Device message displays To reinstall the printer software Printer name does not appear Printer lights are on or flashing Power light is flashing Resume light is flashing Both Power and Resume lights are flashing Print Cartridge Status lights are on or flashing Unable to print Printer does not printVerify the following Solution 1 Make sure the printer is turned on Solution 2 Print a test To clear the print queue Solution 3 Clear the print queueSolution 4 Check the printer cable connection To disconnect and reconnect the USB cable To verify the print driver Solution 5 Verify the printer driver configurationTo verify that the product is set as the default printer Solution 6 Check if the printer is paused or offline To check if the printer is paused or offline To clear the print queue manually Solution 7 Clear the print queue manuallySolution 8 Restart the print spooler To stop and restart the print spooler To verify the software application Document prints slowlyIf the printer still does not print To print from Notepad Print cartridge problems Resolving print cartridge error messages To determine which cartridge is having the problem Solution 1 Remove and reinstall the print cartridges To verify and install the correct print cartridges Print cartridge carriage is stalled Solution 2 Clean the print cartridge contactsSolution 3 Print in ink-backup mode To turn off the printer Solution 1 Turn the power off and onSolution 2 Clear any paper jams Solution 3 Move the printer carriage To move the printer carriage Paper problems Paper jam Printer does not feed paper Solution 3 Check the paper Solution 1 Make sure the paper tray is not emptySolution 2 Check the rear door of the printer To check the paper in the paper tray To set the paper size Solution 4 Use the HP Paper Feed Cleaning Kit Paper type Solution 6 Contact HP support for service Solution 5 Clean the rollersTo clean the rollers Check the paper tray Photos do not print correctlyPrinter prints on multiple sheets at once Check the printer properties Image is printed at an angle Problems with borderless documentsBorderless printing guidelines Fading occurs on the edges of a photo Photo has an unwanted border Wrong, inaccurate, or bleeding colors Solution 1 HP recommends using genuine HP print cartridgesPrint quality is poor Solution 2 Check the paper loaded in the input tray Solution 3 Check the paper type Solution 5 Check the print settings Solution 6 Clean the print cartridges Solution 2 Check the print settings Ink is not filling the text or graphics completely Solution 4 Clean the print cartridges Solution 1 Check the paper type Solution 1 Make sure the paper is loaded correctly Solution 2 Check the print quality settingSolution 3 Rotate the image Printouts have horizontal streaks or lines Solution 4 Clean the print cartridge nozzles Solution 5 Clean the print cartridges Solution 3 Clean the print cartridges Solution 1 Check the print settingsSolution 2 Check the paper type Printouts are faded or have dull colors Printouts have vertical streaks Solution 2 Check the resolution of the imagePrintouts seem blurry or fuzzy Printouts are slanted or skewed Solution 2 Make sure only one type of paper is loadedSolution 3 Check the rear door Ink streaks on the back of the paper Solution 2 Wait while the ink dries Solution 1 Print on a page of plain paperTo remove excess ink using plain paper Paper is not picked up from the input tray Solution Text and images are misaligned Document is printed off-center or at an angle SolutionDocument is misprinted Document does not reflect the new print settings If you continue to have problemsEnvelope is printed at an angle Solution Ink cartridge warranty information HP support Phone support period Placing a call After the phone support period Printer specifications Technical information Plastics Material safety data sheetsPaper use Recycling program Technical information Environmental product stewardship program 111 Regulatory notices FCC statement Regulatory notices 113 HP Deskjet D2500 Printer series declaration of conformity Index Index USB 118