Print cartridge problems | HP D2500 instruction

Chapter 11

To increase printer speed, close all unnecessary software programs when printing.

Complex documents, graphics, or photos are printing

Documents containing graphics or photos print more slowly than text documents.

Best or Maximum dpi print mode is selected

The printer prints more slowly when Best or Maximum dpi is selected as the print quality. To increase the printer speed, select a different print quality mode.

Printer is in ink-backup mode

The printer might print more slowly if it is in ink-backup mode. For more information, see Ink-backup mode.

To increase the print speed, use two print cartridges in the printer.

Printer software is outdated

Outdated printer software might be installed.

For information about updating the printer software, see Download printer software updates.

Computer does not meet system requirements

If your computer does not have enough RAM or a large amount of free space on the hard drive, the printer processing time will be longer.

1.Verify that the computer hard disk space, RAM, and processor speed meet the system requirements.

The system requirements are listed in the Readme file that came with the printer.

2.Make space available on the hard drive by deleting unwanted files.

Print cartridge problems

If the printer slows down or cannot print, there could be a problem with the print cartridge. For more information, check the following topics:

•Resolving print cartridge error messages

•Print cartridge carriage is stalled

Troubleshooting

Resolving print cartridge error messages

After you install a print cartridge, one or both of the print cartridge status lights begin to blink. The printer will not print. One of the following messages may appear on your computer screen:

Print Cartridge Problem

Incorrect Print Cartridge(s)

Incorrectly Installed Cartridge(s)

Print Cartridge(s) Missing

78 Troubleshooting

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HP D2500 manual Print cartridge problems, Resolving print cartridge error messages

Contents

Windows Help HP Deskjet D2500 Printer series Hewlett-Packard Company notices AccessibilityAcknowledgements Visual Contents Maintenance Printing tipsPrinter software Troubleshooting Technical information HP support Section Welcome HP inkjet supplies recycling program Special features Printer at a glance Get started Buttons and lights Cancel button Power button and light Print Cartridge Status lights Resume button and light Paper tray Unfold the paper trayTo unfold the paper tray Use the paper tray To fold the paper tray Fold the paper tray Replace print cartridges Print cartridges To remove plastic tape from a print cartridge Ink-backup mode Exit ink-backup mode Ink-backup mode output USB Connect the printer Learn how to perform other photo printing tasks Learn how to print photosPrint photos Print borderless photos Prepare to print Print photos with a borderPrint Orientation Portrait or Landscape Click the Printing Shortcuts tab Print photos on plain paper HP Real Life Technologies photo fix To change the HP Real Life Technologies settingExif Print Paper Size Letter or A4 Orientation Portrait or Landscape Store and handle photo paper Save money and ink when printing photosTo print Exif Print-enhanced photos Storage Save money and ink when printing photos Print e-mail Print other documents Print documents Print letters Print envelopes Print index cards and other small media Print postcards Print labels Print transparencies Print brochures Print Quality BestTwo-sided printing Manual Print booklets Print greeting cardsGreeting cards Print Quality Normal Left Edge Booklet Right Edge Booklet Print posters Paper Type Plain paper Orientation Portrait or Landscape Print iron-on transfers Click Printer Features, and then set Mirror Image to On Printing tips Print a testPrinting shortcuts Delete printing shortcuts Create printing shortcutsUse printing shortcuts To create a printing shortcut Fast/Economical printing Set the page orderTo set the page order Click Document Options, and then click Layout Options Print in grayscale Print multiple pages on a single sheet of paperTo print multiple pages on a single sheet of paper To print in grayscale General Everyday printing Two-sided printingPrint preview To print a two-sided document Select a paper type Set a custom paper size Print resolution Change the print speed or qualityMaximum dpi Resize a document To print in Maximum dpi modeBound two-sided documents To resize a document for a different paper size Print a Web To print a two-sided document with a tablet bindingFlip Pages Up Preserve Layout To print a Web Presentation printing Make the HP Deskjet the default printer Set default print settingsPrinter software To change the default print settings Printer Properties dialog boxTo open the Printer Properties dialog box Whats This? help Download printer software updates Install print cartridges MaintenanceChoose the right print cartridges Choose original HP cartridges for how you print To install a print cartridge Installation instructionsSelection numbers Printing with one print cartridge Slide the print cartridge out of the carriage To align print cartridges Align print cartridges View estimated ink levels Automatically clean print cartridges Maintain the printer body Manually clean print cartridgesRemove ink from your skin and clothing To remove smudges, stains, or dried ink from the exterior To prepare to clean To manually clean print cartridge contactsMaintain print cartridges To open the printer Toolbox Printer Toolbox To order print cartridges from your desktop Shop for ink supplies Error messages TroubleshootingPrint cartridge error messages Incorrect print cartridge or print cartridge missing Print cartridge carriage is stuck Print cartridge problem messagePrint cartridge is in the wrong slot Non-HP print cartridges Printing in ink-backup mode Original HP ink depletedLow on ink Solution 1 Press the Resume button Solution 2 Set the paper size in Microsoft WordPaper Mismatch or Paper Size message There was an error writing to USB port Installation problemsOut of paper To set the paper size in Microsoft Word Solution To resolve the problem Installation program stopsSolution Unknown Device message displays Printer name does not appear To reinstall the printer software Printer lights are on or flashing Resume light is flashing Power light is flashing Print Cartridge Status lights are on or flashing Both Power and Resume lights are flashing Printer does not print Verify the followingUnable to print Solution 2 Print a test Solution 1 Make sure the printer is turned on Solution 4 Check the printer cable connection Solution 3 Clear the print queueTo clear the print queue To disconnect and reconnect the USB cable Solution 5 Verify the printer driver configuration To verify that the product is set as the default printerTo verify the print driver To check if the printer is paused or offline Solution 6 Check if the printer is paused or offline Solution 8 Restart the print spooler Solution 7 Clear the print queue manuallyTo clear the print queue manually To stop and restart the print spooler If the printer still does not print Document prints slowlyTo verify the software application To print from Notepad Resolving print cartridge error messages Print cartridge problems To determine which cartridge is having the problem To verify and install the correct print cartridges Solution 1 Remove and reinstall the print cartridges Solution 2 Clean the print cartridge contacts Solution 3 Print in ink-backup modePrint cartridge carriage is stalled Solution 1 Turn the power off and on Solution 2 Clear any paper jamsTo turn off the printer To move the printer carriage Solution 3 Move the printer carriage Paper jam Paper problems Printer does not feed paper Solution 2 Check the rear door of the printer Solution 1 Make sure the paper tray is not emptySolution 3 Check the paper To check the paper in the paper tray To set the paper size Paper type Solution 4 Use the HP Paper Feed Cleaning Kit Solution 5 Clean the rollers To clean the rollersSolution 6 Contact HP support for service Printer prints on multiple sheets at once Photos do not print correctlyCheck the paper tray Check the printer properties Problems with borderless documents Borderless printing guidelinesImage is printed at an angle Photo has an unwanted border Fading occurs on the edges of a photo Solution 1 HP recommends using genuine HP print cartridges Print quality is poorWrong, inaccurate, or bleeding colors Solution 3 Check the paper type Solution 2 Check the paper loaded in the input tray Solution 6 Clean the print cartridges Solution 5 Check the print settings Ink is not filling the text or graphics completely Solution 2 Check the print settings Solution 1 Check the paper type Solution 4 Clean the print cartridges Solution 3 Rotate the image Solution 2 Check the print quality settingSolution 1 Make sure the paper is loaded correctly Printouts have horizontal streaks or lines Solution 5 Clean the print cartridges Solution 4 Clean the print cartridge nozzles Solution 2 Check the paper type Solution 1 Check the print settingsSolution 3 Clean the print cartridges Printouts are faded or have dull colors Solution 2 Check the resolution of the image Printouts seem blurry or fuzzyPrintouts have vertical streaks Solution 3 Check the rear door Solution 2 Make sure only one type of paper is loadedPrintouts are slanted or skewed Ink streaks on the back of the paper To remove excess ink using plain paper Solution 1 Print on a page of plain paperSolution 2 Wait while the ink dries Paper is not picked up from the input tray Solution Document is printed off-center or at an angle Solution Document is misprintedText and images are misaligned If you continue to have problems Envelope is printed at an angle SolutionDocument does not reflect the new print settings HP support Ink cartridge warranty information After the phone support period Phone support period Placing a call Technical information Printer specifications Paper use Material safety data sheetsPlastics Recycling program Technical information Environmental product stewardship program 111 FCC statement Regulatory notices Regulatory notices 113 HP Deskjet D2500 Printer series declaration of conformity Index Index USB 118