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HP 3020 manual Device control panel error messages appear, Resolving common error messages

Models: 3020

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Device control panel error messages appear

This section contains information about error messages that can appear on the device control panel display, and how to clear them.

Resolving common error messages

The following messages are the most common error messages that can appear on the device control panel display.

Door open or no print cartridge

The print cartridge door is open or no print cartridge has been installed. Make sure that you have correctly installed the print cartridge in the device. For information about installing the print cartridge, see the start guide.

After you have checked the print cartridge, close the print cartridge door securely.

When the problem is solved, the device either completes the current job or returns to the Ready state.

Add paper. [enter] to continue

The device is out of print media. Load media into the media input tray or the priority input tray. For information about loading media into the input trays, see the start guide.

If media is already loaded, remove the stack of media, check for and clear any media jams, and reload the input tray.

When the problem is solved, press MENU/ENTER. The device either completes the current job or returns to the Ready state.

Critical error messages

When a critical error occurs, the current copying or scanning job stops and one of the following messages appears on the device control panel:

●50 Fuser Error

●51 Laser Error

●52 Scanner Error

●57 Fan Error

●79 Error

●CCD Scanner Error

●Scanner Bulb failure

If one of these messages appears on the device control panel display, the device is experiencing a critical device error. Unplug the device for five minutes, and then plug it back in. If the error persists, contact HP customer service at the number provided on the support flyer included with the device, or visit http://www.hp.com.

ENWW	Device control panel error messages appear 109

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HP 3020 manual Device control panel error messages appear, Resolving common error messages, Critical error messages

Contents

Use Page User Guide Copyright Information Table of contents Copying Faxing Cleaning and maintenance 101 Vii Appendix a SpecificationsViii Appendix D HP parts and accessoriesGetting to know your device Package contents of the hp LaserJet 3020 all-in-one Package contents of the hp LaserJet 3030 all-in-one Speed HP LaserJet 3030 all-in-one hardware components Identifying the hardware componentsHP LaserJet 3020 all-in-one hardware components Enww Enww Supported operating systems Identifying the software componentsMedia input tray paper sizes Print-media specificationsSupported paper weights and sizes Automatic document feeder ADF paper sizes Priority input slot paper sizesSetting or feature HP toolbox Device control Panel To view the hp toolbox Using the hp toolbox WindowsSupported browsers Fax tab Hp toolbox sectionsOther links Status tabDocumentation tab Troubleshooting tabScan to... tab Printing a device control panel menu map Using the device control panelPrinting a configuration Restoring the factory-set defaultsChanging the device control panel display language Changing the default media sizeUsing the device volume controls To change the device control panel key-press volume To change the alarm volumeEnww Printing To print by using manual feed Printing by using manual feedStopping or canceling a print job Printer drivers Changing print settingsTo change default settings across all programs Windows To change default settings across all programs MacintoshTo change settings for a print job Macintosh To change settings for a print job Windows600 dpi 300 dpi Understanding print-quality settingsTo temporarily change print-quality settings To change print-quality settings for all future jobsTo use EconoMode to save toner Optimizing print quality for media types To gain access to the optimizing featureDevice media specifications Labels Guidelines for using mediaCommon media problems table PaperEnvelope construction TransparenciesEnvelopes Envelope storage Card stock and heavy mediaEnvelopes with double-side seams Envelopes with adhesive strips or flapsCard stock guidelines Selecting media for the automatic document feeder ADF Automatic document feeder ADF specificationsTo print on one envelope Printing on envelopesTo print on multiple envelopes Enww To print on transparencies or labels Printing on transparencies and labelsMedia type from the Type is drop-down list To print on letterhead and preprinted forms Printing on letterhead and preprinted formsTo print on custom-sized media or card stock Printing on custom-sized media or card stockOn the Finishing tab, select Print on Both Sides Printing on both sides of the media manual duplexingTo manually duplex Printing on both sides of the media manual duplexing To print multiple pages on a single sheet Macintosh Printing multiple pages on a single sheet of mediaTo print multiple pages on a single sheet Windows Print on Both Sides Printing bookletsTo print booklets Enww Printing watermarks To use the watermark featureEnww Copying To load originals onto the flatbed scanner Loading originals to copyLoading originals to copy Starting a copy job Canceling a copy jobTo adjust the default copy quality Adjusting the copy qualityTo adjust the copy quality for the current job To adjust the default lighter/darker setting Adjusting the lighter/darker contrast settingTo adjust the lighter/darker setting for the current job Reducing or enlarging copies To reduce or enlarge copies for the current job To change the default copy sizeEnww To change the default copy-collation setting Changing the copy-collation settingTo change the copy-collation setting for the current job To change the number of copies for the current job To change the default number of copiesChanging the number of copies To copy a multiple-page stack of two-sided originals Copying photos, two-sided originals, or booksTo copy a photo To copy a book Enww Scanning Loading originals onto the flatbed scanner Loading originals to scanLoading originals to scan Understanding scanning methods Scanning to a folder Scanning from the device control panel WindowsProgramming the device Scan to button Scanning to e-mailProgramming the device Scan to button Canceling a scan job Click Settings Scanning by using hp LaserJet Scan software WindowsScanning to another software program Scanning to a fileScanning to the Readiris OCR software Scanning to e-mail Scanning from the device and hp Director MacintoshScanning to a software program Using page-by-page scanningTo scan from a TWAIN-enabled program Using TWAIN-compliant and WIA-compliant softwareScanning from a TWAIN-enabled program Scanning from a WIA-enabled program Windows XP onlyScanning a book Scanning a photo or a bookScanning a photo Scanning a photo or a book Readiris Scanning by using OCRResolution and color guidelines Scanner resolution and colorColor Setting Recommended useFaxing Faxing Cleaning and maintenance To clean the glass Cleaning the outside of the deviceTo clean the exterior To clean the lid backing To clean the media path Cleaning the media pathEnww Enww See Service and support Enww Troubleshooting Device does not turn on Is power reaching the device?Was the device exposed to an electric or magnetic field? Does the document contain blank pages? Does the configuration page print?Pages print but are totally blank Is the sealing tape still in the print cartridge?Are media jams present? Pages did not printDoes a message appear on your computer screen? Is media being pulled into the device correctly?Is the printed page different from what appears onscreen? Pages printed, but a problem existsAre the device settings appropriate for the print media? Is the print quality poor?Cannot access port in use by another application Onscreen error messages appearPrinter not responding/error writing to LPT1 More than one sheet feeds at one time Paper-handling problems existMedia curls when fed through device Print is skewed crookedAre graphics or text missing? Are there blank pages? Printed page is different from what appears onscreenIs the text garbled, incorrect, or incomplete? Is the quality of graphics poor? To clear a media jam Media jams occur in the printerEnww Tips to avoid media jams To clear other media jamsToner specks Print quality is unacceptableLight print or fade Dropouts Vertical linesToner smear Gray backgroundVertical repetitive defects Loose tonerSkew Misformed charactersWrinkles or creases Curl or waveToner scatter outline Door open or no print cartridge Device control panel error messages appearResolving common error messages Critical error messagesAlert messages Enww Is media loaded in the input tray? No copy came outIs the original of poor quality? Copies are blank, or images are missing or fadedHas the sealing tape been removed from the print cartridge? Is the print cartridge low on toner?Copy quality is unacceptable Preventing problemsTo clear a media jam from the automatic document feeder ADF Media jams occur in the automatic document feeder ADFTypical automatic document feeder ADF jam locations Enww Enww Wrong original was copied Copy defects are apparentVertical white or faded stripes Blank pagesReduced size Unwanted linesBlack dots or streaks Unclear textIs the image skewed crooked? Is the image quality better when the document is printed?Scanned image is of poor quality Is the original a second-generation photo or picture?Part of the image did not scan Is your computer set for bidirectional communication? Is your resolution or color level set too high?Scan takes too long Is your software set to scan in color?Common scanning error messages Error messages appearScan quality is unacceptable Preventing problemsScan quality is unacceptable Enww Electrical specifications1 SpecificationsPhysical specifications Environmental specificationsAcoustic emissions1 HP LaserJet 3020/3030 all-in-one series specifications HP LaserJet 3020/3030 all-in-one series specificationsAutomatic document feeder ADF input tray specifications HP LaserJet 3030 all-in-one fax specifications HP LaserJet 3020/3030 all-in-one series battery 133 Regulatory InformationFCC regulations FCC regulations IC CS-03 requirements hp LaserJet 3030 all-in-one only 137 Canada DOC regulations Safety statementsLaser safety statement Korean EMI statement Laser statement for FinlandAustralia Product Options Declaration of ConformityEnvironmental product stewardship program Material restrictions HP LaserJet printing suppliesReturns Non-U.S. returns Paper Voorschriften NederlandsFor more information Material safety data sheets Enww HP Product Duration of Limited Warranty HP limited warranty statementAppendix C HP limited warranty statement 149 HP parts and accessoriesPrinting supplies Ordering hp parts and accessoriesHP parts and accessories charts AccessoriesSupplementary documentation Replacement partsStoring print cartridges To install a print cartridgeHP LaserJet print cartridges HP policy on non-hp print cartridgesReturns Recycling print cartridgesSaving toner Enww 155 Service and supportRepackaging guidelines Obtaining hardware serviceTo obtain hardware service Returning the unitTo remove the media input tray Extended warranty What needs to be done? Service information formEnww 1284-B GlossaryECP Twain Enww Index Symbols/NumericsEnergy Star Jams Enww ADF Twain Page Q2665-90902