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HP 3020 manual Enww

Models: 3020

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126 Chapter 8 Troubleshooting

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HP 3020 manual Enww

Contents

Use Page User Guide Copyright Information Table of contents Copying Faxing Cleaning and maintenance 101 Appendix a Specifications ViiAppendix D HP parts and accessories ViiiGetting to know your device Package contents of the hp LaserJet 3020 all-in-one Package contents of the hp LaserJet 3030 all-in-one Speed HP LaserJet 3020 all-in-one hardware components Identifying the hardware componentsHP LaserJet 3030 all-in-one hardware components Enww Enww Identifying the software components Supported operating systemsSupported paper weights and sizes Print-media specificationsMedia input tray paper sizes Priority input slot paper sizes Automatic document feeder ADF paper sizesSetting or feature HP toolbox Device control Panel Supported browsers Using the hp toolbox WindowsTo view the hp toolbox Hp toolbox sections Other linksStatus tab Fax tabScan to... tab Troubleshooting tabDocumentation tab Using the device control panel Printing a configurationRestoring the factory-set defaults Printing a device control panel menu mapUsing the device volume controls Changing the default media sizeChanging the device control panel display language To change the alarm volume To change the device control panel key-press volumeEnww Printing Printing by using manual feed To print by using manual feedStopping or canceling a print job Changing print settings To change default settings across all programs WindowsTo change default settings across all programs Macintosh Printer driversTo change settings for a print job Windows To change settings for a print job MacintoshUnderstanding print-quality settings To temporarily change print-quality settingsTo change print-quality settings for all future jobs 600 dpi 300 dpiTo use EconoMode to save toner To gain access to the optimizing feature Optimizing print quality for media typesDevice media specifications Guidelines for using media Common media problems tablePaper LabelsEnvelopes TransparenciesEnvelope construction Card stock and heavy media Envelopes with double-side seamsEnvelopes with adhesive strips or flaps Envelope storageCard stock guidelines Automatic document feeder ADF specifications Selecting media for the automatic document feeder ADFPrinting on envelopes To print on one envelopeTo print on multiple envelopes Enww Printing on transparencies and labels To print on transparencies or labelsMedia type from the Type is drop-down list Printing on letterhead and preprinted forms To print on letterhead and preprinted formsPrinting on custom-sized media or card stock To print on custom-sized media or card stockTo manually duplex Printing on both sides of the media manual duplexingOn the Finishing tab, select Print on Both Sides Printing on both sides of the media manual duplexing To print multiple pages on a single sheet Windows Printing multiple pages on a single sheet of mediaTo print multiple pages on a single sheet Macintosh To print booklets Printing bookletsPrint on Both Sides Enww To use the watermark feature Printing watermarksEnww Copying Loading originals to copy To load originals onto the flatbed scannerLoading originals to copy Canceling a copy job Starting a copy jobTo adjust the copy quality for the current job Adjusting the copy qualityTo adjust the default copy quality To adjust the lighter/darker setting for the current job Adjusting the lighter/darker contrast settingTo adjust the default lighter/darker setting Reducing or enlarging copies To change the default copy size To reduce or enlarge copies for the current jobEnww To change the copy-collation setting for the current job Changing the copy-collation settingTo change the default copy-collation setting Changing the number of copies To change the default number of copiesTo change the number of copies for the current job To copy a photo Copying photos, two-sided originals, or booksTo copy a multiple-page stack of two-sided originals To copy a book Enww Scanning Loading originals to scan Loading originals onto the flatbed scannerLoading originals to scan Understanding scanning methods Scanning from the device control panel Windows Programming the device Scan to buttonScanning to e-mail Scanning to a folderProgramming the device Scan to button Canceling a scan job Scanning by using hp LaserJet Scan software Windows Click SettingsScanning to a file Scanning to another software programScanning to the Readiris OCR software Scanning from the device and hp Director Macintosh Scanning to e-mailUsing page-by-page scanning Scanning to a software programUsing TWAIN-compliant and WIA-compliant software Scanning from a TWAIN-enabled programScanning from a WIA-enabled program Windows XP only To scan from a TWAIN-enabled programScanning a photo Scanning a photo or a bookScanning a book Scanning a photo or a book Scanning by using OCR ReadirisScanner resolution and color Resolution and color guidelinesSetting Recommended use ColorFaxing Faxing Cleaning and maintenance To clean the exterior Cleaning the outside of the deviceTo clean the glass To clean the lid backing Cleaning the media path To clean the media pathEnww Enww See Service and support Enww Troubleshooting Is power reaching the device? Device does not turn onWas the device exposed to an electric or magnetic field? Does the configuration page print? Pages print but are totally blankIs the sealing tape still in the print cartridge? Does the document contain blank pages?Pages did not print Does a message appear on your computer screen?Is media being pulled into the device correctly? Are media jams present?Pages printed, but a problem exists Are the device settings appropriate for the print media?Is the print quality poor? Is the printed page different from what appears onscreen?Printer not responding/error writing to LPT1 Onscreen error messages appearCannot access port in use by another application Paper-handling problems exist Media curls when fed through devicePrint is skewed crooked More than one sheet feeds at one timeIs the text garbled, incorrect, or incomplete? Printed page is different from what appears onscreenAre graphics or text missing? Are there blank pages? Is the quality of graphics poor? Media jams occur in the printer To clear a media jamEnww To clear other media jams Tips to avoid media jamsLight print or fade Print quality is unacceptableToner specks Vertical lines DropoutsGray background Toner smearLoose toner Vertical repetitive defectsMisformed characters SkewCurl or wave Wrinkles or creasesToner scatter outline Device control panel error messages appear Resolving common error messagesCritical error messages Door open or no print cartridgeAlert messages Enww No copy came out Is media loaded in the input tray?Copies are blank, or images are missing or faded Has the sealing tape been removed from the print cartridge?Is the print cartridge low on toner? Is the original of poor quality?Preventing problems Copy quality is unacceptableTypical automatic document feeder ADF jam locations Media jams occur in the automatic document feeder ADFTo clear a media jam from the automatic document feeder ADF Enww Enww Copy defects are apparent Vertical white or faded stripesBlank pages Wrong original was copiedUnwanted lines Black dots or streaksUnclear text Reduced sizeIs the image quality better when the document is printed? Scanned image is of poor qualityIs the original a second-generation photo or picture? Is the image skewed crooked?Part of the image did not scan Is your resolution or color level set too high? Scan takes too longIs your software set to scan in color? Is your computer set for bidirectional communication?Error messages appear Common scanning error messagesPreventing problems Scan quality is unacceptableScan quality is unacceptable Enww Specifications Physical specificationsEnvironmental specifications Electrical specifications1Acoustic emissions1 HP LaserJet 3020/3030 all-in-one series specifications HP LaserJet 3020/3030 all-in-one series specificationsAutomatic document feeder ADF input tray specifications HP LaserJet 3030 all-in-one fax specifications HP LaserJet 3020/3030 all-in-one series battery Regulatory Information 133FCC regulations FCC regulations IC CS-03 requirements hp LaserJet 3030 all-in-one only 137 Laser safety statement Safety statementsCanada DOC regulations Laser statement for Finland Korean EMI statementAustralia Declaration of Conformity Product OptionsEnvironmental product stewardship program Returns Non-U.S. returns Paper HP LaserJet printing suppliesMaterial restrictions For more information NederlandsVoorschriften Material safety data sheets Enww HP limited warranty statement HP Product Duration of Limited WarrantyAppendix C HP limited warranty statement HP parts and accessories 149Ordering hp parts and accessories HP parts and accessories chartsAccessories Printing suppliesReplacement parts Supplementary documentationTo install a print cartridge HP LaserJet print cartridgesHP policy on non-hp print cartridges Storing print cartridgesSaving toner Recycling print cartridgesReturns Enww Service and support 155Obtaining hardware service To obtain hardware serviceReturning the unit Repackaging guidelinesTo remove the media input tray Extended warranty Service information form What needs to be done?Enww Glossary 1284-BECP Twain Enww Symbols/Numerics IndexEnergy Star Jams Enww ADF Twain Page Q2665-90902