Obtaining hardware service, To obtain hardware service | HP 3020

Obtaining hardware service

Note	Warranty service and support options might vary depending on your country/region. For
	additional support information, visit http://www.hp.com.

CAUTION

CAUTION

To obtain hardware service

If your hardware should fail during the warranty period, HP offers the following support options:

●HP repair services. You can return the device to an HP repair center, depending on your location.

●Express Exchange. In some places, HP provides a reconditioned permanent replacement device to you on the next working day.

●HP authorized service provider. You can return the unit to a local authorized service dealer.

●Express pick-up and delivery. HP will arrange to pick up the device, repair it, and return it to you within 5 to 10 days, depending on your location.

Returning the unit

When shipping equipment, HP recommends insuring it. Also, include a copy of your proof of purchase. Please also fill out the Service information form to ensure the most accurate repairs.

Shipping damage resulting from inadequate packaging is the customer’s responsibility. See Repackaging guidelines below.

Repackaging guidelines

●If possible, print a self-test page (see Printing a configuration page) before you turn off the unit, and send the self-test report with the unit.

●Remove and retain the print cartridge.

Toner left in the device during shipping can damage the device.

●Remove the media input tray and repackage it using the original packaging materials, if possible. See To remove the media input tray for instructions.

●Include the completed copy of the service information form below. Note on the form which items were returned.

●Use the original shipping container and packaging materials, if possible.

●Include samples that illustrate the problems you are having, if applicable.

●Include five sheets of the paper or other media that are causing trouble in printing, scanning, faxing, or copying. Seal the paper or media in an airtight bag.

156 Appendix E Service and support

ENWW

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HP 3020 manual Obtaining hardware service, To obtain hardware service, Returning the unit, Repackaging guidelines

Contents

Use Page User Guide Copyright Information Table of contents Copying Faxing Cleaning and maintenance 101 Appendix a Specifications Vii Appendix D HP parts and accessories Viii Getting to know your device Package contents of the hp LaserJet 3020 all-in-one Package contents of the hp LaserJet 3030 all-in-one Speed HP LaserJet 3020 all-in-one hardware components Identifying the hardware componentsHP LaserJet 3030 all-in-one hardware components Enww Enww Identifying the software components Supported operating systems Supported paper weights and sizes Print-media specificationsMedia input tray paper sizes Priority input slot paper sizes Automatic document feeder ADF paper sizes Setting or feature HP toolbox Device control Panel Supported browsers Using the hp toolbox WindowsTo view the hp toolbox Status tab Hp toolbox sectionsOther links Fax tab Scan to... tab Troubleshooting tabDocumentation tab Restoring the factory-set defaults Using the device control panelPrinting a configuration Printing a device control panel menu map Using the device volume controls Changing the default media sizeChanging the device control panel display language To change the alarm volume To change the device control panel key-press volume Enww Printing Printing by using manual feed To print by using manual feed Stopping or canceling a print job To change default settings across all programs Macintosh Changing print settingsTo change default settings across all programs Windows Printer drivers To change settings for a print job Windows To change settings for a print job Macintosh To change print-quality settings for all future jobs Understanding print-quality settingsTo temporarily change print-quality settings 600 dpi 300 dpi To use EconoMode to save toner To gain access to the optimizing feature Optimizing print quality for media types Device media specifications Paper Guidelines for using mediaCommon media problems table Labels Envelopes TransparenciesEnvelope construction Envelopes with adhesive strips or flaps Card stock and heavy mediaEnvelopes with double-side seams Envelope storage Card stock guidelines Automatic document feeder ADF specifications Selecting media for the automatic document feeder ADF Printing on envelopes To print on one envelope To print on multiple envelopes Enww Printing on transparencies and labels To print on transparencies or labels Media type from the Type is drop-down list Printing on letterhead and preprinted forms To print on letterhead and preprinted forms Printing on custom-sized media or card stock To print on custom-sized media or card stock To manually duplex Printing on both sides of the media manual duplexingOn the Finishing tab, select Print on Both Sides Printing on both sides of the media manual duplexing To print multiple pages on a single sheet Windows Printing multiple pages on a single sheet of mediaTo print multiple pages on a single sheet Macintosh To print booklets Printing bookletsPrint on Both Sides Enww To use the watermark feature Printing watermarks Enww Copying Loading originals to copy To load originals onto the flatbed scanner Loading originals to copy Canceling a copy job Starting a copy job To adjust the copy quality for the current job Adjusting the copy qualityTo adjust the default copy quality To adjust the lighter/darker setting for the current job Adjusting the lighter/darker contrast settingTo adjust the default lighter/darker setting Reducing or enlarging copies To change the default copy size To reduce or enlarge copies for the current job Enww To change the copy-collation setting for the current job Changing the copy-collation settingTo change the default copy-collation setting Changing the number of copies To change the default number of copiesTo change the number of copies for the current job To copy a photo Copying photos, two-sided originals, or booksTo copy a multiple-page stack of two-sided originals To copy a book Enww Scanning Loading originals to scan Loading originals onto the flatbed scanner Loading originals to scan Understanding scanning methods Scanning to e-mail Scanning from the device control panel WindowsProgramming the device Scan to button Scanning to a folder Programming the device Scan to button Canceling a scan job Scanning by using hp LaserJet Scan software Windows Click Settings Scanning to a file Scanning to another software program Scanning to the Readiris OCR software Scanning from the device and hp Director Macintosh Using page-by-page scanning Scanning to a software program Scanning from a WIA-enabled program Windows XP only Using TWAIN-compliant and WIA-compliant softwareScanning from a TWAIN-enabled program To scan from a TWAIN-enabled program Scanning a photo Scanning a photo or a bookScanning a book Scanning a photo or a book Scanning by using OCR Readiris Scanner resolution and color Resolution and color guidelines Setting Recommended use Color Faxing Faxing Cleaning and maintenance To clean the exterior Cleaning the outside of the deviceTo clean the glass To clean the lid backing Cleaning the media path To clean the media path Enww Enww See Service and support Enww Troubleshooting Is power reaching the device? Device does not turn on Was the device exposed to an electric or magnetic field? Is the sealing tape still in the print cartridge? Does the configuration page print?Pages print but are totally blank Does the document contain blank pages? Is media being pulled into the device correctly? Pages did not printDoes a message appear on your computer screen? Are media jams present? Is the print quality poor? Pages printed, but a problem existsAre the device settings appropriate for the print media? Is the printed page different from what appears onscreen? Printer not responding/error writing to LPT1 Onscreen error messages appearCannot access port in use by another application Print is skewed crooked Paper-handling problems existMedia curls when fed through device More than one sheet feeds at one time Is the text garbled, incorrect, or incomplete? Printed page is different from what appears onscreenAre graphics or text missing? Are there blank pages? Is the quality of graphics poor? Media jams occur in the printer To clear a media jam Enww To clear other media jams Tips to avoid media jams Light print or fade Print quality is unacceptableToner specks Vertical lines Dropouts Gray background Toner smear Loose toner Vertical repetitive defects Misformed characters Skew Curl or wave Wrinkles or creases Toner scatter outline Critical error messages Device control panel error messages appearResolving common error messages Door open or no print cartridge Alert messages Enww No copy came out Is media loaded in the input tray? Is the print cartridge low on toner? Copies are blank, or images are missing or fadedHas the sealing tape been removed from the print cartridge? Is the original of poor quality? Preventing problems Copy quality is unacceptable Typical automatic document feeder ADF jam locations Media jams occur in the automatic document feeder ADFTo clear a media jam from the automatic document feeder ADF Enww Enww Blank pages Copy defects are apparentVertical white or faded stripes Wrong original was copied Unclear text Unwanted linesBlack dots or streaks Reduced size Is the original a second-generation photo or picture? Is the image quality better when the document is printed?Scanned image is of poor quality Is the image skewed crooked? Part of the image did not scan Is your software set to scan in color? Is your resolution or color level set too high?Scan takes too long Is your computer set for bidirectional communication? Error messages appear Common scanning error messages Scan quality is unacceptable Scan quality is unacceptable Enww Environmental specifications SpecificationsPhysical specifications Electrical specifications1 Acoustic emissions1 HP LaserJet 3020/3030 all-in-one series specifications HP LaserJet 3020/3030 all-in-one series specifications Automatic document feeder ADF input tray specifications HP LaserJet 3030 all-in-one fax specifications HP LaserJet 3020/3030 all-in-one series battery Regulatory Information 133 FCC regulations FCC regulations IC CS-03 requirements hp LaserJet 3030 all-in-one only 137 Laser safety statement Safety statementsCanada DOC regulations Laser statement for Finland Korean EMI statement Australia Declaration of Conformity Product Options Environmental product stewardship program Returns Non-U.S. returns Paper HP LaserJet printing suppliesMaterial restrictions For more information NederlandsVoorschriften Material safety data sheets Enww HP limited warranty statement HP Product Duration of Limited Warranty Appendix C HP limited warranty statement HP parts and accessories 149 Accessories Ordering hp parts and accessoriesHP parts and accessories charts Printing supplies Replacement parts Supplementary documentation HP policy on non-hp print cartridges To install a print cartridgeHP LaserJet print cartridges Storing print cartridges Saving toner Recycling print cartridgesReturns Enww Service and support 155 Returning the unit Obtaining hardware serviceTo obtain hardware service Repackaging guidelines To remove the media input tray Extended warranty Service information form What needs to be done? Enww Glossary 1284-B ECP Twain Enww Symbols/Numerics Index Energy Star Jams Enww ADF Twain Page Q2665-90902