Service and support, 155 | HP 3020 manual

E Service and support

Use these topics to learn about obtaining device service and support:

●Obtaining hardware service

●Extended warranty

●Service information form

ENWW

155

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HP 3020 manual Service and support, 155

Contents

Use Page User Guide Copyright Information Table of contents Copying Faxing Cleaning and maintenance 101 Vii Appendix a Specifications Viii Appendix D HP parts and accessories Getting to know your device Package contents of the hp LaserJet 3020 all-in-one Package contents of the hp LaserJet 3030 all-in-one Speed Identifying the hardware components HP LaserJet 3020 all-in-one hardware componentsHP LaserJet 3030 all-in-one hardware components Enww Enww Supported operating systems Identifying the software components Print-media specifications Supported paper weights and sizesMedia input tray paper sizes Automatic document feeder ADF paper sizes Priority input slot paper sizes Setting or feature HP toolbox Device control Panel Using the hp toolbox Windows Supported browsersTo view the hp toolbox Other links Hp toolbox sectionsStatus tab Fax tab Troubleshooting tab Scan to... tabDocumentation tab Printing a configuration Using the device control panelRestoring the factory-set defaults Printing a device control panel menu map Changing the default media size Using the device volume controlsChanging the device control panel display language To change the device control panel key-press volume To change the alarm volume Enww Printing To print by using manual feed Printing by using manual feed Stopping or canceling a print job To change default settings across all programs Windows Changing print settingsTo change default settings across all programs Macintosh Printer drivers To change settings for a print job Macintosh To change settings for a print job Windows To temporarily change print-quality settings Understanding print-quality settingsTo change print-quality settings for all future jobs 600 dpi 300 dpi To use EconoMode to save toner Optimizing print quality for media types To gain access to the optimizing feature Device media specifications Common media problems table Guidelines for using mediaPaper Labels Transparencies EnvelopesEnvelope construction Envelopes with double-side seams Card stock and heavy mediaEnvelopes with adhesive strips or flaps Envelope storage Card stock guidelines Selecting media for the automatic document feeder ADF Automatic document feeder ADF specifications To print on one envelope Printing on envelopes To print on multiple envelopes Enww To print on transparencies or labels Printing on transparencies and labels Media type from the Type is drop-down list To print on letterhead and preprinted forms Printing on letterhead and preprinted forms To print on custom-sized media or card stock Printing on custom-sized media or card stock Printing on both sides of the media manual duplexing To manually duplexOn the Finishing tab, select Print on Both Sides Printing on both sides of the media manual duplexing Printing multiple pages on a single sheet of media To print multiple pages on a single sheet WindowsTo print multiple pages on a single sheet Macintosh Printing booklets To print bookletsPrint on Both Sides Enww Printing watermarks To use the watermark feature Enww Copying To load originals onto the flatbed scanner Loading originals to copy Loading originals to copy Starting a copy job Canceling a copy job Adjusting the copy quality To adjust the copy quality for the current jobTo adjust the default copy quality Adjusting the lighter/darker contrast setting To adjust the lighter/darker setting for the current jobTo adjust the default lighter/darker setting Reducing or enlarging copies To reduce or enlarge copies for the current job To change the default copy size Enww Changing the copy-collation setting To change the copy-collation setting for the current jobTo change the default copy-collation setting To change the default number of copies Changing the number of copiesTo change the number of copies for the current job Copying photos, two-sided originals, or books To copy a photoTo copy a multiple-page stack of two-sided originals To copy a book Enww Scanning Loading originals onto the flatbed scanner Loading originals to scan Loading originals to scan Understanding scanning methods Programming the device Scan to button Scanning from the device control panel WindowsScanning to e-mail Scanning to a folder Programming the device Scan to button Canceling a scan job Click Settings Scanning by using hp LaserJet Scan software Windows Scanning to another software program Scanning to a file Scanning to the Readiris OCR software Scanning from the device and hp Director Macintosh Scanning to a software program Using page-by-page scanning Scanning from a TWAIN-enabled program Using TWAIN-compliant and WIA-compliant softwareScanning from a WIA-enabled program Windows XP only To scan from a TWAIN-enabled program Scanning a photo or a book Scanning a photoScanning a book Scanning a photo or a book Readiris Scanning by using OCR Resolution and color guidelines Scanner resolution and color Color Setting Recommended use Faxing Faxing Cleaning and maintenance Cleaning the outside of the device To clean the exteriorTo clean the glass To clean the lid backing To clean the media path Cleaning the media path Enww Enww See Service and support Enww Troubleshooting Device does not turn on Is power reaching the device? Was the device exposed to an electric or magnetic field? Pages print but are totally blank Does the configuration page print?Is the sealing tape still in the print cartridge? Does the document contain blank pages? Does a message appear on your computer screen? Pages did not printIs media being pulled into the device correctly? Are media jams present? Are the device settings appropriate for the print media? Pages printed, but a problem existsIs the print quality poor? Is the printed page different from what appears onscreen? Onscreen error messages appear Printer not responding/error writing to LPT1Cannot access port in use by another application Media curls when fed through device Paper-handling problems existPrint is skewed crooked More than one sheet feeds at one time Printed page is different from what appears onscreen Is the text garbled, incorrect, or incomplete?Are graphics or text missing? Are there blank pages? Is the quality of graphics poor? To clear a media jam Media jams occur in the printer Enww Tips to avoid media jams To clear other media jams Print quality is unacceptable Light print or fadeToner specks Dropouts Vertical lines Toner smear Gray background Vertical repetitive defects Loose toner Skew Misformed characters Wrinkles or creases Curl or wave Toner scatter outline Resolving common error messages Device control panel error messages appearCritical error messages Door open or no print cartridge Alert messages Enww Is media loaded in the input tray? No copy came out Has the sealing tape been removed from the print cartridge? Copies are blank, or images are missing or fadedIs the print cartridge low on toner? Is the original of poor quality? Copy quality is unacceptable Preventing problems Media jams occur in the automatic document feeder ADF Typical automatic document feeder ADF jam locationsTo clear a media jam from the automatic document feeder ADF Enww Enww Vertical white or faded stripes Copy defects are apparentBlank pages Wrong original was copied Black dots or streaks Unwanted linesUnclear text Reduced size Scanned image is of poor quality Is the image quality better when the document is printed?Is the original a second-generation photo or picture? Is the image skewed crooked? Part of the image did not scan Scan takes too long Is your resolution or color level set too high?Is your software set to scan in color? Is your computer set for bidirectional communication? Common scanning error messages Error messages appear Scan quality is unacceptable Scan quality is unacceptable Enww Physical specifications SpecificationsEnvironmental specifications Electrical specifications1 Acoustic emissions1 HP LaserJet 3020/3030 all-in-one series specifications HP LaserJet 3020/3030 all-in-one series specifications Automatic document feeder ADF input tray specifications HP LaserJet 3030 all-in-one fax specifications HP LaserJet 3020/3030 all-in-one series battery 133 Regulatory Information FCC regulations FCC regulations IC CS-03 requirements hp LaserJet 3030 all-in-one only 137 Safety statements Laser safety statementCanada DOC regulations Korean EMI statement Laser statement for Finland Australia Product Options Declaration of Conformity Environmental product stewardship program HP LaserJet printing supplies Returns Non-U.S. returns PaperMaterial restrictions Nederlands For more informationVoorschriften Material safety data sheets Enww HP Product Duration of Limited Warranty HP limited warranty statement Appendix C HP limited warranty statement 149 HP parts and accessories HP parts and accessories charts Ordering hp parts and accessoriesAccessories Printing supplies Supplementary documentation Replacement parts HP LaserJet print cartridges To install a print cartridgeHP policy on non-hp print cartridges Storing print cartridges Recycling print cartridges Saving tonerReturns Enww 155 Service and support To obtain hardware service Obtaining hardware serviceReturning the unit Repackaging guidelines To remove the media input tray Extended warranty What needs to be done? Service information form Enww 1284-B Glossary ECP Twain Enww Index Symbols/Numerics Energy Star Jams Enww ADF Twain Page Q2665-90902