HP 3020 180

support, customer. See customer support			printer 90, 111
SupportPack	158		quality, image		120
			repeating defects 105
T			scanning	120
telephone consumer protection act		136	sizes, wrong		121
telephone lines			skewed pages		106, 120
fax tone volume, adjusting 17			skewed print		96
telephone port 5			smears	104
temperature			specks	102, 108
specifications 127			streaks	125
terminology	161		text problems		97, 121, 125
text			too dark	125
garbled, incorrect, or incomplete		97	too light	125
missing	97, 121		vertical repetitive defects 105
toner			wrinkles	107


consumption				142				See also image quality, troubleshooting
loose	105							turn on, device does not					90
saving	25, 153							TWAIN
scattered outline						108		error message			123
smear	104							scanning with			73
specks		102						two-sided printing			40
transparencies
media sizes and weights							9	U
printing		36						unclear text		119
specifications for						29		uninstaller	8
troubleshooting								USB
black dots			125					cable, ordering			150
blank pages				92, 113, 124				port 5, 130
characters, misformed							106
copy output				112				V
copying		112						vertical lines		103
creases		107						vertical repetitive defects					105
curled media				96				vertical white or faded stripes 118
curling paper				107				volume
dropouts		103						adjusting		16
error messages						95		device control panel key-press, adjusting 17
faded print			102					volume, adjusting			16
feeding problems						93
graphics		97, 98, 120						W
gray backgrounds						104		warning messages			110
light print		102						warranty
lines	103, 125							extended		158
list of problems					89			limited one-year				147
loose toner				105				watermarks, printing				45
media guides				96				weight
media jams				99				ADF media 130
media problems						28		media	9, 129
not responding					90, 93, 95			printer	127
pages not printing						93		white or faded stripes				118
paper	121							WIA
parallel ports				95				scanning with			73
pickup roller				96				width, device		127
power-on			90					wrinkling, troubleshooting					107

170 Index

ENWW

Contents

Page Page Page Page Table of contents 1 Getting to know your device 2 Changing the settings by using the hp toolbox or the device control panel 3 Printing 4 Copying 5 Scanning 6 Faxing 7 Cleaning and maintenance 8 Troubleshooting Page Appendix A Specifications Appendix B Regulatory Information Appendix C HP limited warranty statement Appendix D HP parts and accessories Appendix E Service and support Glossary Index 1 Getting to know your device Package contents of the hp LaserJet 3020 all-in-one Note Package contents of the hp LaserJet 3030 all-in-one Page HP LaserJet 3020 all-in-onehardware components HP LaserJet 3030 all-in-onehardware components Page Page Page Supported paper weights and sizes Media input tray paper sizes Priority input slot paper sizes Automatic document feeder (ADF) paper sizes Changing the settings by using the hp toolbox or the device control panel Other Links Supported browsers To view the hp toolbox Other links Status tab Fax tab Scan to... tab Troubleshooting tab Documentation tab To print a configuration page To print a device control panel menu map To restore the factory-setdefaults To change the device control panel display language To change the default media size To change the alarm volume To change the volume for the fax (hp LaserJet 3030 all-in-oneonly) To change the ring volume of the fax (hp LaserJet 3030 all-in-oneonly) To change the device control panel key-pressvolume Key Press volume 3 Printing To print by using manual feed Manual feed CAUTION Device control panel: Software program: Windows print queue: Printer To change default settings across all programs (Windows) To change default settings across all programs (Macintosh) To change settings for a print job (Windows) To change settings for a print job (Macintosh) Best Quality (FastRes 1200): ●600 dpi ●300 dpi Custom: EconoMode (Save Toner): To use EconoMode (to save toner) To gain access to the optimizing feature Paper/Quality Page Common media problems table Labels Envelope construction Envelopes with double-sideseams Envelopes with adhesive strips or flaps Envelope storage Card stock construction Card stock guidelines Automatic document feeder (ADF) specifications Input capacity: Media size Minimum Maximum To print on one envelope Envelope Type is: Paper Type/Quality To print on multiple envelopes Type/Quality To print on transparencies or labels Page To print on letterhead and preprinted forms To print on custom-sizedmedia or card stock Cardstock To manually duplex 2.On the Finishing tab, select Print on Both Sides Print on Both Sides Device Settings Configure Page To print multiple pages on a single sheet (Windows) Finishing Pages per Sheet To print multiple pages on a single sheet (Macintosh) General To print booklets Print on Both Sides Device OK Page To use the watermark feature Effects Watermark/Overlay First Page Only Page Copying To load originals onto the flatbed scanner To load originals into the automatic document feeder (ADF) input tray Page Page Text Photo Best Photo Draft To adjust the copy quality for the current job To adjust the lighter/darker setting for the current job To adjust the default lighter/darker setting Def. Light/Dark Original=100% Lgl > Ltr=78% Lgl > A4=83% A4 > Ltr=94% Ltr > A4=97% To reduce or enlarge copies for the current job ●Original=100% ●Lgl > Ltr=78% ●Lgl > A4=83% ●A4 > Ltr=94% Page To change the copy-collationsetting for the current job To change the default copy-collationsetting Def. Collation To change the number of copies for the current job To change the default number of copies Def. # of copies To copy a photo To copy a multiple-pagestack of two-sidedoriginals To copy a book Page 5 Scanning Loading originals onto the flatbed scanner Loading originals into the automatic document feeder (ADF) input tray Page Scan from the device: Scan from hp LaserJet Scan software (Windows): Scan from hp Director (Macintosh): Scan from Programming the device Scan to button Monitor Device Scanning to a folder Page Cancel Hewlett-Packard hp LaserJet Scan Send it through e-mail Send it to a file Scanning to another software program Send it to another software application Other Applications Browse Scanning to the Readiris OCR software Send it to the Readiris OCR software Scan to Email HP Scan Save As Save Done Scanning to a software program Using page-by-pagescanning Scan next page Scanning from a TWAIN-enabledprogram Scanning from a WIA-enabledprogram (Windows XP only) Scanning a photo Scanning a book Page Readiris Resolution and color guidelines Color 6 Faxing Page 7 Cleaning and maintenance To clean the exterior To clean the glass To clean the lid backing To clean the media path Cleaning Mode Page Page Page Page Troubleshooting Is power reaching the device WARNING Was the device exposed to an electric or magnetic field Is the sealing tape still in the print cartridge Does the document contain blank pages Does the configuration page print Does a message appear on your computer screen Is media being pulled into the device correctly Are media jams present Are other devices running on your computer Is the print quality poor Is the printed page different from what appears onscreen Are the device settings appropriate for the print media Printer not responding/error writing to LPT1 Ready Cannot access port (in use by another application) Details Ports Print is skewed (crooked) Are the media guides adjusted properly More than one sheet feeds at one time Is the media input tray too full Is the media wrinkled, folded, or damaged Is the text garbled, incorrect, or incomplete Are graphics or text missing? Are there blank pages Is the page format different from the format on another printer Is the quality of graphics poor To clear a media jam Page To clear other media jams Tips to avoid media jams Light print or fade Toner specks Dropouts Vertical lines Gray background Toner smear Loose toner Vertical repetitive defects Misformed characters Page skew Curl or wave Less paper curl Wrinkles or creases Toner scatter outline Door open or no print cartridge Add paper. [enter] to continue Alert messages Doc feeder jam Clear, Reload Document feeder mispick. Reload ●Engine comm. error ●Memory is low Try again later ●Page too complex [enter] to cont ●Settings cleared Is media loaded in the input tray Automatic document feeder (ADF) input tray: Flatbed scanner: Has the sealing tape been removed from the print cartridge Is the print cartridge low on toner Is the original of poor quality Page Doc feeder jam Clear, Reload Typical automatic document feeder (ADF) jam locations To clear a media jam from the automatic document feeder (ADF) Page Page Vertical white or faded stripes Wrong original was copied Reduced size Is the original a second-generationphoto or picture Is the image quality better when the document is printed Display Is the image skewed (crooked) Do graphics look different from the original Was the original loaded correctly Is the original longer than 381 mm (15 inches) Is the original too small Are you using HP Director? (Macintosh only) Is the media size correct Is your resolution or color level set too high Is your software set to scan in color Did you send a print job or copy job before you tried to scan Is your computer set for bidirectional communication Common scanning error messages ●Unable to activate TWAIN source ●An error occurred while acquiring the image ●Scanner initiation failed ●Error communicating with scanner Page Page Page A Specifications Acoustic emissions1 HP LaserJet 3020/3030 all-in-oneseries specifications Page Page Page B Regulatory Information Page Page Notice: Page Laser safety statement Canada DOC regulations Laser statement for Finland LASERTURVALLISUUS LUOKAN 1 LASERLAITE KLASS 1 LASER APPARAT VAROITUS Australia Page Protecting the environment Ozone production Energy consumption Toner consumption Paper use HP LaserJet printing supplies HP printing supplies returns and recycling program information U.S. returns Non-U.S.returns Material restrictions Nederlands Toepassing: Locatie van de batterij: Voorschriften: Levensduur: Page Page C HP limited warranty statement Page D HP parts and accessories HP parts and accessories charts Accessories Printing supplies Supplementary documentation Replacement parts HP policy on non-hpprint cartridges To install a print cartridge Storing print cartridges Print cartridge life expectancy Recycling print cartridges U.S. returns Saving toner Page E Service and support Returning the unit Repackaging guidelines To remove the media input tray Page Page Page Glossary Page Page Page Index Page J jams L labels