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HP 3020 manual Paper-handling problems exist, Print is skewed crooked

Models: 3020

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Paper-handling problems exist

Use the tips in this section when the device experiences paper-handling problems.

Print is skewed (crooked)

Are the media guides adjusted properly?

Remove all media from the input tray, straighten the stack, and then load the media in the input tray again. Adjust the media guides to the width and length of the media that you are using and try printing again. See Device media specifications or the start guide for more information.

More than one sheet feeds at one time

Is the media input tray too full?

See the start guide for information about loading input trays.

Is the media wrinkled, folded, or damaged?

Make sure the media is not wrinkled, folded, or damaged. Try printing on media from a new or different package.

Device does not pull media from the media input tray

Is the device in manual feed mode?

Try one of the following remedies:

●If Manual feed appears on the device control panel display, press MENU/ENTER to print the job.

●Make sure that the device is not in manual feed mode and print your job again.

Is the pickup roller dirty or damaged?

Contact a local HP authorized service provider. See Service and support for instructions.

Media curls when fed through device

See Curl or wave for more information.

96 Chapter 8 Troubleshooting

ENWW

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HP 3020 manual Paper-handling problems exist, Print is skewed crooked, More than one sheet feeds at one time

Contents

Use Page User Guide Copyright Information Table of contents Copying Faxing Cleaning and maintenance 101 Appendix a Specifications ViiAppendix D HP parts and accessories ViiiGetting to know your device Package contents of the hp LaserJet 3020 all-in-one Package contents of the hp LaserJet 3030 all-in-one Speed HP LaserJet 3020 all-in-one hardware components Identifying the hardware componentsHP LaserJet 3030 all-in-one hardware components Enww Enww Identifying the software components Supported operating systemsSupported paper weights and sizes Print-media specificationsMedia input tray paper sizes Priority input slot paper sizes Automatic document feeder ADF paper sizesSetting or feature HP toolbox Device control Panel Supported browsers Using the hp toolbox WindowsTo view the hp toolbox Status tab Hp toolbox sectionsOther links Fax tabScan to... tab Troubleshooting tabDocumentation tab Restoring the factory-set defaults Using the device control panelPrinting a configuration Printing a device control panel menu mapUsing the device volume controls Changing the default media sizeChanging the device control panel display language To change the alarm volume To change the device control panel key-press volumeEnww Printing Printing by using manual feed To print by using manual feedStopping or canceling a print job To change default settings across all programs Macintosh Changing print settingsTo change default settings across all programs Windows Printer driversTo change settings for a print job Windows To change settings for a print job MacintoshTo change print-quality settings for all future jobs Understanding print-quality settingsTo temporarily change print-quality settings 600 dpi 300 dpiTo use EconoMode to save toner To gain access to the optimizing feature Optimizing print quality for media typesDevice media specifications Paper Guidelines for using mediaCommon media problems table LabelsEnvelopes TransparenciesEnvelope construction Envelopes with adhesive strips or flaps Card stock and heavy mediaEnvelopes with double-side seams Envelope storageCard stock guidelines Automatic document feeder ADF specifications Selecting media for the automatic document feeder ADFPrinting on envelopes To print on one envelopeTo print on multiple envelopes Enww Printing on transparencies and labels To print on transparencies or labelsMedia type from the Type is drop-down list Printing on letterhead and preprinted forms To print on letterhead and preprinted formsPrinting on custom-sized media or card stock To print on custom-sized media or card stockTo manually duplex Printing on both sides of the media manual duplexingOn the Finishing tab, select Print on Both Sides Printing on both sides of the media manual duplexing To print multiple pages on a single sheet Windows Printing multiple pages on a single sheet of mediaTo print multiple pages on a single sheet Macintosh To print booklets Printing bookletsPrint on Both Sides Enww To use the watermark feature Printing watermarksEnww Copying Loading originals to copy To load originals onto the flatbed scannerLoading originals to copy Canceling a copy job Starting a copy jobTo adjust the copy quality for the current job Adjusting the copy qualityTo adjust the default copy quality To adjust the lighter/darker setting for the current job Adjusting the lighter/darker contrast settingTo adjust the default lighter/darker setting Reducing or enlarging copies To change the default copy size To reduce or enlarge copies for the current jobEnww To change the copy-collation setting for the current job Changing the copy-collation settingTo change the default copy-collation setting Changing the number of copies To change the default number of copiesTo change the number of copies for the current job To copy a photo Copying photos, two-sided originals, or booksTo copy a multiple-page stack of two-sided originals To copy a book Enww Scanning Loading originals to scan Loading originals onto the flatbed scannerLoading originals to scan Understanding scanning methods Scanning to e-mail Scanning from the device control panel WindowsProgramming the device Scan to button Scanning to a folderProgramming the device Scan to button Canceling a scan job Scanning by using hp LaserJet Scan software Windows Click SettingsScanning to a file Scanning to another software programScanning to the Readiris OCR software Scanning from the device and hp Director Macintosh Using page-by-page scanning Scanning to a software programScanning from a WIA-enabled program Windows XP only Using TWAIN-compliant and WIA-compliant softwareScanning from a TWAIN-enabled program To scan from a TWAIN-enabled programScanning a photo Scanning a photo or a bookScanning a book Scanning a photo or a book Scanning by using OCR ReadirisScanner resolution and color Resolution and color guidelinesSetting Recommended use ColorFaxing Faxing Cleaning and maintenance To clean the exterior Cleaning the outside of the deviceTo clean the glass To clean the lid backing Cleaning the media path To clean the media pathEnww Enww See Service and support Enww Troubleshooting Is power reaching the device? Device does not turn onWas the device exposed to an electric or magnetic field? Is the sealing tape still in the print cartridge? Does the configuration page print?Pages print but are totally blank Does the document contain blank pages?Is media being pulled into the device correctly? Pages did not printDoes a message appear on your computer screen? Are media jams present?Is the print quality poor? Pages printed, but a problem existsAre the device settings appropriate for the print media? Is the printed page different from what appears onscreen?Printer not responding/error writing to LPT1 Onscreen error messages appearCannot access port in use by another application Print is skewed crooked Paper-handling problems existMedia curls when fed through device More than one sheet feeds at one timeIs the text garbled, incorrect, or incomplete? Printed page is different from what appears onscreenAre graphics or text missing? Are there blank pages? Is the quality of graphics poor? Media jams occur in the printer To clear a media jamEnww To clear other media jams Tips to avoid media jamsLight print or fade Print quality is unacceptableToner specks Vertical lines DropoutsGray background Toner smearLoose toner Vertical repetitive defectsMisformed characters SkewCurl or wave Wrinkles or creasesToner scatter outline Critical error messages Device control panel error messages appearResolving common error messages Door open or no print cartridgeAlert messages Enww No copy came out Is media loaded in the input tray?Is the print cartridge low on toner? Copies are blank, or images are missing or fadedHas the sealing tape been removed from the print cartridge? Is the original of poor quality?Preventing problems Copy quality is unacceptableTypical automatic document feeder ADF jam locations Media jams occur in the automatic document feeder ADFTo clear a media jam from the automatic document feeder ADF Enww Enww Blank pages Copy defects are apparentVertical white or faded stripes Wrong original was copiedUnclear text Unwanted linesBlack dots or streaks Reduced sizeIs the original a second-generation photo or picture? Is the image quality better when the document is printed?Scanned image is of poor quality Is the image skewed crooked?Part of the image did not scan Is your software set to scan in color? Is your resolution or color level set too high?Scan takes too long Is your computer set for bidirectional communication?Error messages appear Common scanning error messagesScan quality is unacceptable Scan quality is unacceptable Enww Environmental specifications SpecificationsPhysical specifications Electrical specifications1Acoustic emissions1 HP LaserJet 3020/3030 all-in-one series specifications HP LaserJet 3020/3030 all-in-one series specificationsAutomatic document feeder ADF input tray specifications HP LaserJet 3030 all-in-one fax specifications HP LaserJet 3020/3030 all-in-one series battery Regulatory Information 133FCC regulations FCC regulations IC CS-03 requirements hp LaserJet 3030 all-in-one only 137 Laser safety statement Safety statementsCanada DOC regulations Laser statement for Finland Korean EMI statementAustralia Declaration of Conformity Product OptionsEnvironmental product stewardship program Returns Non-U.S. returns Paper HP LaserJet printing suppliesMaterial restrictions For more information NederlandsVoorschriften Material safety data sheets Enww HP limited warranty statement HP Product Duration of Limited WarrantyAppendix C HP limited warranty statement HP parts and accessories 149Accessories Ordering hp parts and accessoriesHP parts and accessories charts Printing suppliesReplacement parts Supplementary documentationHP policy on non-hp print cartridges To install a print cartridgeHP LaserJet print cartridges Storing print cartridgesSaving toner Recycling print cartridgesReturns Enww Service and support 155Returning the unit Obtaining hardware serviceTo obtain hardware service Repackaging guidelinesTo remove the media input tray Extended warranty Service information form What needs to be done?Enww Glossary 1284-BECP Twain Enww Symbols/Numerics IndexEnergy Star Jams Enww ADF Twain Page Q2665-90902