Service information form, What needs to be done? | HP 3020 guide

Service information form

Who is returning the equipment?		Date:
Person to contact:		Phone:
Alternate contact:		Phone:
Return shipping address:		Special shipping instructions:
What is being sent?	Model number:	Serial number:

Please attach any relevant printouts when returning equipment. Do not ship accessories that are not required to complete the repair (for example, media trays, manuals, and cleaning supplies).

What needs to be done?

1.Describe the conditions of the failure (What was the failure? What were you doing when the failure occurred? What software were you running? Can you make the failure reoccur?).

2. If the failure is intermittent, how much time elapses between failures?

3. Is the unit connected to any of the following? (Please provide manufacturer and model numbers.)

Personal Computer:	Modem:	Network:
4. Additional comments:

ENWW	Service information form 159

Image 169

HP 3020 manual Service information form, What needs to be done?

Contents

Use Page User Guide Copyright Information Table of contents Copying Faxing Cleaning and maintenance 101 Vii Appendix a Specifications Viii Appendix D HP parts and accessories Getting to know your device Package contents of the hp LaserJet 3020 all-in-one Package contents of the hp LaserJet 3030 all-in-one Speed HP LaserJet 3020 all-in-one hardware components Identifying the hardware componentsHP LaserJet 3030 all-in-one hardware components Enww Enww Supported operating systems Identifying the software components Supported paper weights and sizes Print-media specificationsMedia input tray paper sizes Automatic document feeder ADF paper sizes Priority input slot paper sizes Setting or feature HP toolbox Device control Panel Supported browsers Using the hp toolbox WindowsTo view the hp toolbox Other links Hp toolbox sectionsStatus tab Fax tab Scan to... tab Troubleshooting tabDocumentation tab Printing a configuration Using the device control panelRestoring the factory-set defaults Printing a device control panel menu map Using the device volume controls Changing the default media sizeChanging the device control panel display language To change the device control panel key-press volume To change the alarm volume Enww Printing To print by using manual feed Printing by using manual feed Stopping or canceling a print job To change default settings across all programs Windows Changing print settingsTo change default settings across all programs Macintosh Printer drivers To change settings for a print job Macintosh To change settings for a print job Windows To temporarily change print-quality settings Understanding print-quality settingsTo change print-quality settings for all future jobs 600 dpi 300 dpi To use EconoMode to save toner Optimizing print quality for media types To gain access to the optimizing feature Device media specifications Common media problems table Guidelines for using mediaPaper Labels Envelopes TransparenciesEnvelope construction Envelopes with double-side seams Card stock and heavy mediaEnvelopes with adhesive strips or flaps Envelope storage Card stock guidelines Selecting media for the automatic document feeder ADF Automatic document feeder ADF specifications To print on one envelope Printing on envelopes To print on multiple envelopes Enww To print on transparencies or labels Printing on transparencies and labels Media type from the Type is drop-down list To print on letterhead and preprinted forms Printing on letterhead and preprinted forms To print on custom-sized media or card stock Printing on custom-sized media or card stock To manually duplex Printing on both sides of the media manual duplexingOn the Finishing tab, select Print on Both Sides Printing on both sides of the media manual duplexing To print multiple pages on a single sheet Windows Printing multiple pages on a single sheet of mediaTo print multiple pages on a single sheet Macintosh To print booklets Printing bookletsPrint on Both Sides Enww Printing watermarks To use the watermark feature Enww Copying To load originals onto the flatbed scanner Loading originals to copy Loading originals to copy Starting a copy job Canceling a copy job To adjust the copy quality for the current job Adjusting the copy qualityTo adjust the default copy quality To adjust the lighter/darker setting for the current job Adjusting the lighter/darker contrast settingTo adjust the default lighter/darker setting Reducing or enlarging copies To reduce or enlarge copies for the current job To change the default copy size Enww To change the copy-collation setting for the current job Changing the copy-collation settingTo change the default copy-collation setting Changing the number of copies To change the default number of copiesTo change the number of copies for the current job To copy a photo Copying photos, two-sided originals, or booksTo copy a multiple-page stack of two-sided originals To copy a book Enww Scanning Loading originals onto the flatbed scanner Loading originals to scan Loading originals to scan Understanding scanning methods Programming the device Scan to button Scanning from the device control panel WindowsScanning to e-mail Scanning to a folder Programming the device Scan to button Canceling a scan job Click Settings Scanning by using hp LaserJet Scan software Windows Scanning to another software program Scanning to a file Scanning to the Readiris OCR software Scanning from the device and hp Director Macintosh Scanning to a software program Using page-by-page scanning Scanning from a TWAIN-enabled program Using TWAIN-compliant and WIA-compliant softwareScanning from a WIA-enabled program Windows XP only To scan from a TWAIN-enabled program Scanning a photo Scanning a photo or a bookScanning a book Scanning a photo or a book Readiris Scanning by using OCR Resolution and color guidelines Scanner resolution and color Color Setting Recommended use Faxing Faxing Cleaning and maintenance To clean the exterior Cleaning the outside of the deviceTo clean the glass To clean the lid backing To clean the media path Cleaning the media path Enww Enww See Service and support Enww Troubleshooting Device does not turn on Is power reaching the device? Was the device exposed to an electric or magnetic field? Pages print but are totally blank Does the configuration page print?Is the sealing tape still in the print cartridge? Does the document contain blank pages? Does a message appear on your computer screen? Pages did not printIs media being pulled into the device correctly? Are media jams present? Are the device settings appropriate for the print media? Pages printed, but a problem existsIs the print quality poor? Is the printed page different from what appears onscreen? Printer not responding/error writing to LPT1 Onscreen error messages appearCannot access port in use by another application Media curls when fed through device Paper-handling problems existPrint is skewed crooked More than one sheet feeds at one time Is the text garbled, incorrect, or incomplete? Printed page is different from what appears onscreenAre graphics or text missing? Are there blank pages? Is the quality of graphics poor? To clear a media jam Media jams occur in the printer Enww Tips to avoid media jams To clear other media jams Light print or fade Print quality is unacceptableToner specks Dropouts Vertical lines Toner smear Gray background Vertical repetitive defects Loose toner Skew Misformed characters Wrinkles or creases Curl or wave Toner scatter outline Resolving common error messages Device control panel error messages appearCritical error messages Door open or no print cartridge Alert messages Enww Is media loaded in the input tray? No copy came out Has the sealing tape been removed from the print cartridge? Copies are blank, or images are missing or fadedIs the print cartridge low on toner? Is the original of poor quality? Copy quality is unacceptable Preventing problems Typical automatic document feeder ADF jam locations Media jams occur in the automatic document feeder ADFTo clear a media jam from the automatic document feeder ADF Enww Enww Vertical white or faded stripes Copy defects are apparentBlank pages Wrong original was copied Black dots or streaks Unwanted linesUnclear text Reduced size Scanned image is of poor quality Is the image quality better when the document is printed?Is the original a second-generation photo or picture? Is the image skewed crooked? Part of the image did not scan Scan takes too long Is your resolution or color level set too high?Is your software set to scan in color? Is your computer set for bidirectional communication? Common scanning error messages Error messages appear Scan quality is unacceptable Scan quality is unacceptable Enww Physical specifications SpecificationsEnvironmental specifications Electrical specifications1 Acoustic emissions1 HP LaserJet 3020/3030 all-in-one series specifications HP LaserJet 3020/3030 all-in-one series specifications Automatic document feeder ADF input tray specifications HP LaserJet 3030 all-in-one fax specifications HP LaserJet 3020/3030 all-in-one series battery 133 Regulatory Information FCC regulations FCC regulations IC CS-03 requirements hp LaserJet 3030 all-in-one only 137 Laser safety statement Safety statementsCanada DOC regulations Korean EMI statement Laser statement for Finland Australia Product Options Declaration of Conformity Environmental product stewardship program Returns Non-U.S. returns Paper HP LaserJet printing suppliesMaterial restrictions For more information NederlandsVoorschriften Material safety data sheets Enww HP Product Duration of Limited Warranty HP limited warranty statement Appendix C HP limited warranty statement 149 HP parts and accessories HP parts and accessories charts Ordering hp parts and accessoriesAccessories Printing supplies Supplementary documentation Replacement parts HP LaserJet print cartridges To install a print cartridgeHP policy on non-hp print cartridges Storing print cartridges Saving toner Recycling print cartridgesReturns Enww 155 Service and support To obtain hardware service Obtaining hardware serviceReturning the unit Repackaging guidelines To remove the media input tray Extended warranty What needs to be done? Service information form Enww 1284-B Glossary ECP Twain Enww Index Symbols/Numerics Energy Star Jams Enww ADF Twain Page Q2665-90902