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HP 3020 Pages print but are totally blank, Is the sealing tape still in the print cartridge?

Models: 3020

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Pages print but are totally blank

Try the tips in this section if pages exit the device, but have nothing printed on them.

Is the sealing tape still in the print cartridge?

The sealing tape might still be in the print cartridge. Remove the print cartridge and pull out the sealing tape. Reinstall the print cartridge. Try printing the document again.

Does the document contain blank pages?

The document might contain blank pages. Check the document that you are printing to see if content appears on all of the pages.

Does the configuration page print?

To check the device, print a configuration page. See Printing a configuration page for instructions.

Is the original loaded correctly?

If you are making a copy, the original might be loaded incorrectly. The original must be loaded into the automatic document feeder (ADF) with the print-side facing up. If the original is loaded print-side down, the copy prints out blank.

92 Chapter 8 Troubleshooting

ENWW

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HP 3020 manual Pages print but are totally blank, Is the sealing tape still in the print cartridge?

Contents

Use Page User Guide Copyright Information Table of contents Copying Faxing Cleaning and maintenance 101 Appendix a Specifications ViiAppendix D HP parts and accessories ViiiGetting to know your device Package contents of the hp LaserJet 3020 all-in-one Package contents of the hp LaserJet 3030 all-in-one Speed Identifying the hardware components HP LaserJet 3020 all-in-one hardware componentsHP LaserJet 3030 all-in-one hardware components Enww Enww Identifying the software components Supported operating systemsPrint-media specifications Supported paper weights and sizesMedia input tray paper sizes Priority input slot paper sizes Automatic document feeder ADF paper sizesSetting or feature HP toolbox Device control Panel Using the hp toolbox Windows Supported browsersTo view the hp toolbox Status tab Hp toolbox sectionsOther links Fax tabTroubleshooting tab Scan to... tabDocumentation tab Restoring the factory-set defaults Using the device control panelPrinting a configuration Printing a device control panel menu mapChanging the default media size Using the device volume controlsChanging the device control panel display language To change the alarm volume To change the device control panel key-press volumeEnww Printing Printing by using manual feed To print by using manual feedStopping or canceling a print job To change default settings across all programs Macintosh Changing print settingsTo change default settings across all programs Windows Printer driversTo change settings for a print job Windows To change settings for a print job MacintoshTo change print-quality settings for all future jobs Understanding print-quality settingsTo temporarily change print-quality settings 600 dpi 300 dpiTo use EconoMode to save toner To gain access to the optimizing feature Optimizing print quality for media typesDevice media specifications Paper Guidelines for using mediaCommon media problems table LabelsTransparencies EnvelopesEnvelope construction Envelopes with adhesive strips or flaps Card stock and heavy mediaEnvelopes with double-side seams Envelope storageCard stock guidelines Automatic document feeder ADF specifications Selecting media for the automatic document feeder ADFPrinting on envelopes To print on one envelopeTo print on multiple envelopes Enww Printing on transparencies and labels To print on transparencies or labelsMedia type from the Type is drop-down list Printing on letterhead and preprinted forms To print on letterhead and preprinted formsPrinting on custom-sized media or card stock To print on custom-sized media or card stockPrinting on both sides of the media manual duplexing To manually duplexOn the Finishing tab, select Print on Both Sides Printing on both sides of the media manual duplexing Printing multiple pages on a single sheet of media To print multiple pages on a single sheet WindowsTo print multiple pages on a single sheet Macintosh Printing booklets To print bookletsPrint on Both Sides Enww To use the watermark feature Printing watermarksEnww Copying Loading originals to copy To load originals onto the flatbed scannerLoading originals to copy Canceling a copy job Starting a copy jobAdjusting the copy quality To adjust the copy quality for the current jobTo adjust the default copy quality Adjusting the lighter/darker contrast setting To adjust the lighter/darker setting for the current jobTo adjust the default lighter/darker setting Reducing or enlarging copies To change the default copy size To reduce or enlarge copies for the current jobEnww Changing the copy-collation setting To change the copy-collation setting for the current jobTo change the default copy-collation setting To change the default number of copies Changing the number of copiesTo change the number of copies for the current job Copying photos, two-sided originals, or books To copy a photoTo copy a multiple-page stack of two-sided originals To copy a book Enww Scanning Loading originals to scan Loading originals onto the flatbed scannerLoading originals to scan Understanding scanning methods Scanning to e-mail Scanning from the device control panel WindowsProgramming the device Scan to button Scanning to a folderProgramming the device Scan to button Canceling a scan job Scanning by using hp LaserJet Scan software Windows Click SettingsScanning to a file Scanning to another software programScanning to the Readiris OCR software Scanning from the device and hp Director Macintosh Scanning to e-mailUsing page-by-page scanning Scanning to a software programScanning from a WIA-enabled program Windows XP only Using TWAIN-compliant and WIA-compliant softwareScanning from a TWAIN-enabled program To scan from a TWAIN-enabled programScanning a photo or a book Scanning a photoScanning a book Scanning a photo or a book Scanning by using OCR ReadirisScanner resolution and color Resolution and color guidelinesSetting Recommended use ColorFaxing Faxing Cleaning and maintenance Cleaning the outside of the device To clean the exteriorTo clean the glass To clean the lid backing Cleaning the media path To clean the media pathEnww Enww See Service and support Enww Troubleshooting Is power reaching the device? Device does not turn onWas the device exposed to an electric or magnetic field? Is the sealing tape still in the print cartridge? Does the configuration page print?Pages print but are totally blank Does the document contain blank pages?Is media being pulled into the device correctly? Pages did not printDoes a message appear on your computer screen? Are media jams present?Is the print quality poor? Pages printed, but a problem existsAre the device settings appropriate for the print media? Is the printed page different from what appears onscreen?Onscreen error messages appear Printer not responding/error writing to LPT1Cannot access port in use by another application Print is skewed crooked Paper-handling problems existMedia curls when fed through device More than one sheet feeds at one timePrinted page is different from what appears onscreen Is the text garbled, incorrect, or incomplete?Are graphics or text missing? Are there blank pages? Is the quality of graphics poor? Media jams occur in the printer To clear a media jamEnww To clear other media jams Tips to avoid media jamsPrint quality is unacceptable Light print or fadeToner specks Vertical lines DropoutsGray background Toner smearLoose toner Vertical repetitive defectsMisformed characters SkewCurl or wave Wrinkles or creasesToner scatter outline Critical error messages Device control panel error messages appearResolving common error messages Door open or no print cartridgeAlert messages Enww No copy came out Is media loaded in the input tray?Is the print cartridge low on toner? Copies are blank, or images are missing or fadedHas the sealing tape been removed from the print cartridge? Is the original of poor quality?Preventing problems Copy quality is unacceptableMedia jams occur in the automatic document feeder ADF Typical automatic document feeder ADF jam locationsTo clear a media jam from the automatic document feeder ADF Enww Enww Blank pages Copy defects are apparentVertical white or faded stripes Wrong original was copiedUnclear text Unwanted linesBlack dots or streaks Reduced sizeIs the original a second-generation photo or picture? Is the image quality better when the document is printed?Scanned image is of poor quality Is the image skewed crooked?Part of the image did not scan Is your software set to scan in color? Is your resolution or color level set too high?Scan takes too long Is your computer set for bidirectional communication?Error messages appear Common scanning error messagesPreventing problems Scan quality is unacceptableScan quality is unacceptable Enww Environmental specifications SpecificationsPhysical specifications Electrical specifications1Acoustic emissions1 HP LaserJet 3020/3030 all-in-one series specifications HP LaserJet 3020/3030 all-in-one series specificationsAutomatic document feeder ADF input tray specifications HP LaserJet 3030 all-in-one fax specifications HP LaserJet 3020/3030 all-in-one series battery Regulatory Information 133FCC regulations FCC regulations IC CS-03 requirements hp LaserJet 3030 all-in-one only 137 Safety statements Laser safety statementCanada DOC regulations Laser statement for Finland Korean EMI statementAustralia Declaration of Conformity Product OptionsEnvironmental product stewardship program HP LaserJet printing supplies Returns Non-U.S. returns PaperMaterial restrictions Nederlands For more informationVoorschriften Material safety data sheets Enww HP limited warranty statement HP Product Duration of Limited WarrantyAppendix C HP limited warranty statement HP parts and accessories 149Accessories Ordering hp parts and accessoriesHP parts and accessories charts Printing suppliesReplacement parts Supplementary documentationHP policy on non-hp print cartridges To install a print cartridgeHP LaserJet print cartridges Storing print cartridgesRecycling print cartridges Saving tonerReturns Enww Service and support 155Returning the unit Obtaining hardware serviceTo obtain hardware service Repackaging guidelinesTo remove the media input tray Extended warranty Service information form What needs to be done?Enww Glossary 1284-BECP Twain Enww Symbols/Numerics IndexEnergy Star Jams Enww ADF Twain Page Q2665-90902