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Gray background
●Make sure that the priority input tray is in place.
●Decrease the print density setting by using the HP toolbox. This decreases the amount of background shading. See the device software Help for more information.
●Change the media to a lighter basis weight. See Device media specifications for more information.
●Check the device environment. Very dry (low humidity) conditions can increase the amount of background shading.
●Install a new HP print cartridge. See the start guide for instructions.
Toner smear
●The fuser temperature might be too low. For Windows printer drivers, check Type is: on the Paper tab or the Paper/Quality tab, and make sure that it is set to the appropriate media. See Optimizing print quality for media types for instructions.
For Macintosh printer drivers, check Type is: on the Paper/Quality tab or the Paper tab (the Paper Type/Quality tab for some Macintosh drivers), and make sure that it is set to the appropriate media. See Optimizing print quality for media types for instructions.
●If toner smears appear on the leading edge of the media, the media guides might be dirty. Wipe the media guides with a dry,
●Check the media type and quality.
●Try installing a new HP print cartridge. See the start guide for instructions.
104 Chapter 8 Troubleshooting | ENWW |