Gray background, Toner smear | HP 3020 guide

Gray background

●Make sure that the priority input tray is in place.

●Decrease the print density setting by using the HP toolbox. This decreases the amount of background shading. See the device software Help for more information.

●Change the media to a lighter basis weight. See Device media specifications for more information.

●Check the device environment. Very dry (low humidity) conditions can increase the amount of background shading.

●Install a new HP print cartridge. See the start guide for instructions.

Toner smear

●The fuser temperature might be too low. For Windows printer drivers, check Type is: on the Paper tab or the Paper/Quality tab, and make sure that it is set to the appropriate media. See Optimizing print quality for media types for instructions.

For Macintosh printer drivers, check Type is: on the Paper/Quality tab or the Paper tab (the Paper Type/Quality tab for some Macintosh drivers), and make sure that it is set to the appropriate media. See Optimizing print quality for media types for instructions.

●If toner smears appear on the leading edge of the media, the media guides might be dirty. Wipe the media guides with a dry, lint-free cloth. See Cleaning the media path for more information.

●Check the media type and quality.

●Try installing a new HP print cartridge. See the start guide for instructions.

104 Chapter 8 Troubleshooting

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HP 3020 manual Gray background, Toner smear

Contents

Use Page User Guide Copyright Information Table of contents Copying Faxing Cleaning and maintenance 101 Appendix a Specifications Vii Appendix D HP parts and accessories Viii Getting to know your device Package contents of the hp LaserJet 3020 all-in-one Package contents of the hp LaserJet 3030 all-in-one Speed Identifying the hardware components HP LaserJet 3020 all-in-one hardware componentsHP LaserJet 3030 all-in-one hardware components Enww Enww Identifying the software components Supported operating systems Print-media specifications Supported paper weights and sizesMedia input tray paper sizes Priority input slot paper sizes Automatic document feeder ADF paper sizes Setting or feature HP toolbox Device control Panel Using the hp toolbox Windows Supported browsersTo view the hp toolbox Status tab Hp toolbox sectionsOther links Fax tab Troubleshooting tab Scan to... tabDocumentation tab Restoring the factory-set defaults Using the device control panelPrinting a configuration Printing a device control panel menu map Changing the default media size Using the device volume controlsChanging the device control panel display language To change the alarm volume To change the device control panel key-press volume Enww Printing Printing by using manual feed To print by using manual feed Stopping or canceling a print job To change default settings across all programs Macintosh Changing print settingsTo change default settings across all programs Windows Printer drivers To change settings for a print job Windows To change settings for a print job Macintosh To change print-quality settings for all future jobs Understanding print-quality settingsTo temporarily change print-quality settings 600 dpi 300 dpi To use EconoMode to save toner To gain access to the optimizing feature Optimizing print quality for media types Device media specifications Paper Guidelines for using mediaCommon media problems table Labels Transparencies EnvelopesEnvelope construction Envelopes with adhesive strips or flaps Card stock and heavy mediaEnvelopes with double-side seams Envelope storage Card stock guidelines Automatic document feeder ADF specifications Selecting media for the automatic document feeder ADF Printing on envelopes To print on one envelope To print on multiple envelopes Enww Printing on transparencies and labels To print on transparencies or labels Media type from the Type is drop-down list Printing on letterhead and preprinted forms To print on letterhead and preprinted forms Printing on custom-sized media or card stock To print on custom-sized media or card stock Printing on both sides of the media manual duplexing To manually duplexOn the Finishing tab, select Print on Both Sides Printing on both sides of the media manual duplexing Printing multiple pages on a single sheet of media To print multiple pages on a single sheet WindowsTo print multiple pages on a single sheet Macintosh Printing booklets To print bookletsPrint on Both Sides Enww To use the watermark feature Printing watermarks Enww Copying Loading originals to copy To load originals onto the flatbed scanner Loading originals to copy Canceling a copy job Starting a copy job Adjusting the copy quality To adjust the copy quality for the current jobTo adjust the default copy quality Adjusting the lighter/darker contrast setting To adjust the lighter/darker setting for the current jobTo adjust the default lighter/darker setting Reducing or enlarging copies To change the default copy size To reduce or enlarge copies for the current job Enww Changing the copy-collation setting To change the copy-collation setting for the current jobTo change the default copy-collation setting To change the default number of copies Changing the number of copiesTo change the number of copies for the current job Copying photos, two-sided originals, or books To copy a photoTo copy a multiple-page stack of two-sided originals To copy a book Enww Scanning Loading originals to scan Loading originals onto the flatbed scanner Loading originals to scan Understanding scanning methods Scanning to e-mail Scanning from the device control panel WindowsProgramming the device Scan to button Scanning to a folder Programming the device Scan to button Canceling a scan job Scanning by using hp LaserJet Scan software Windows Click Settings Scanning to a file Scanning to another software program Scanning to the Readiris OCR software Scanning from the device and hp Director Macintosh Using page-by-page scanning Scanning to a software program Scanning from a WIA-enabled program Windows XP only Using TWAIN-compliant and WIA-compliant softwareScanning from a TWAIN-enabled program To scan from a TWAIN-enabled program Scanning a photo or a book Scanning a photoScanning a book Scanning a photo or a book Scanning by using OCR Readiris Scanner resolution and color Resolution and color guidelines Setting Recommended use Color Faxing Faxing Cleaning and maintenance Cleaning the outside of the device To clean the exteriorTo clean the glass To clean the lid backing Cleaning the media path To clean the media path Enww Enww See Service and support Enww Troubleshooting Is power reaching the device? Device does not turn on Was the device exposed to an electric or magnetic field? Is the sealing tape still in the print cartridge? Does the configuration page print?Pages print but are totally blank Does the document contain blank pages? Is media being pulled into the device correctly? Pages did not printDoes a message appear on your computer screen? Are media jams present? Is the print quality poor? Pages printed, but a problem existsAre the device settings appropriate for the print media? Is the printed page different from what appears onscreen? Onscreen error messages appear Printer not responding/error writing to LPT1Cannot access port in use by another application Print is skewed crooked Paper-handling problems existMedia curls when fed through device More than one sheet feeds at one time Printed page is different from what appears onscreen Is the text garbled, incorrect, or incomplete?Are graphics or text missing? Are there blank pages? Is the quality of graphics poor? Media jams occur in the printer To clear a media jam Enww To clear other media jams Tips to avoid media jams Print quality is unacceptable Light print or fadeToner specks Vertical lines Dropouts Gray background Toner smear Loose toner Vertical repetitive defects Misformed characters Skew Curl or wave Wrinkles or creases Toner scatter outline Critical error messages Device control panel error messages appearResolving common error messages Door open or no print cartridge Alert messages Enww No copy came out Is media loaded in the input tray? Is the print cartridge low on toner? Copies are blank, or images are missing or fadedHas the sealing tape been removed from the print cartridge? Is the original of poor quality? Preventing problems Copy quality is unacceptable Media jams occur in the automatic document feeder ADF Typical automatic document feeder ADF jam locationsTo clear a media jam from the automatic document feeder ADF Enww Enww Blank pages Copy defects are apparentVertical white or faded stripes Wrong original was copied Unclear text Unwanted linesBlack dots or streaks Reduced size Is the original a second-generation photo or picture? Is the image quality better when the document is printed?Scanned image is of poor quality Is the image skewed crooked? Part of the image did not scan Is your software set to scan in color? Is your resolution or color level set too high?Scan takes too long Is your computer set for bidirectional communication? Error messages appear Common scanning error messages Scan quality is unacceptable Scan quality is unacceptable Enww Environmental specifications SpecificationsPhysical specifications Electrical specifications1 Acoustic emissions1 HP LaserJet 3020/3030 all-in-one series specifications HP LaserJet 3020/3030 all-in-one series specifications Automatic document feeder ADF input tray specifications HP LaserJet 3030 all-in-one fax specifications HP LaserJet 3020/3030 all-in-one series battery Regulatory Information 133 FCC regulations FCC regulations IC CS-03 requirements hp LaserJet 3030 all-in-one only 137 Safety statements Laser safety statementCanada DOC regulations Laser statement for Finland Korean EMI statement Australia Declaration of Conformity Product Options Environmental product stewardship program HP LaserJet printing supplies Returns Non-U.S. returns PaperMaterial restrictions Nederlands For more informationVoorschriften Material safety data sheets Enww HP limited warranty statement HP Product Duration of Limited Warranty Appendix C HP limited warranty statement HP parts and accessories 149 Accessories Ordering hp parts and accessoriesHP parts and accessories charts Printing supplies Replacement parts Supplementary documentation HP policy on non-hp print cartridges To install a print cartridgeHP LaserJet print cartridges Storing print cartridges Recycling print cartridges Saving tonerReturns Enww Service and support 155 Returning the unit Obtaining hardware serviceTo obtain hardware service Repackaging guidelines To remove the media input tray Extended warranty Service information form What needs to be done? Enww Glossary 1284-B ECP Twain Enww Symbols/Numerics Index Energy Star Jams Enww ADF Twain Page Q2665-90902