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HP 3020 manual Part of the image did not scan

Models: 3020

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	Was the original loaded correctly?
	Make sure that you loaded the original correctly. See Loading originals to scan for
	instructions.
	Does the original have a colored background?
	Colored backgrounds can cause images in the foreground to blend into the background. Try
	adjusting the settings before you scan the original or enhancing the image after you scan the
	original. See Scanner resolution and color for more information.
	Is the original longer than 381 mm (15 inches)?
	The maximum scannable length is 381 mm (15 inches) when you use the automatic
	document feeder (ADF) input tray. If the page exceeds the maximum length, the scanner
	stops. (Copies can be longer.)
	Do not try to pull the original from the ADF; you might damage the scanner or your original.
CAUTION
	See Media jams occur in the automatic document feeder (ADF) for instructions.
	Is the original too small?
	The minimum size that the flatbed scanner supports is 25 by 25 mm (1 by 1 inches). The
	minimum size that the automatic document feeder (ADF) input tray supports is 127 by 127 mm
	(5 by 5 inches). The original might be jammed. See Media jams occur in the automatic
	document feeder (ADF) for instructions.
	Are you using HP Director? (Macintosh only)
	Your default property settings for HP Director might be set to automatically perform a specific
	task other than the one that you are attempting. See the device software Help for instructions
	about changing the properties in HP Director.
	Is the media size correct?
	In Scan settings, make sure that the input media size is large enough for the document that
	you are scanning. See Scanner resolution and color for more information.

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Image 131

HP 3020 manual Part of the image did not scan

Contents

Use Page User Guide Copyright Information Table of contents Copying Faxing Cleaning and maintenance 101 Vii Appendix a Specifications Viii Appendix D HP parts and accessories Getting to know your device Package contents of the hp LaserJet 3020 all-in-one Package contents of the hp LaserJet 3030 all-in-one Speed HP LaserJet 3030 all-in-one hardware components Identifying the hardware componentsHP LaserJet 3020 all-in-one hardware components Enww Enww Supported operating systems Identifying the software components Media input tray paper sizes Print-media specificationsSupported paper weights and sizes Automatic document feeder ADF paper sizes Priority input slot paper sizes Setting or feature HP toolbox Device control Panel To view the hp toolbox Using the hp toolbox WindowsSupported browsers Fax tab Hp toolbox sectionsOther links Status tab Documentation tab Troubleshooting tabScan to... tab Printing a device control panel menu map Using the device control panelPrinting a configuration Restoring the factory-set defaults Changing the device control panel display language Changing the default media sizeUsing the device volume controls To change the device control panel key-press volume To change the alarm volume Enww Printing To print by using manual feed Printing by using manual feed Stopping or canceling a print job Printer drivers Changing print settingsTo change default settings across all programs Windows To change default settings across all programs Macintosh To change settings for a print job Macintosh To change settings for a print job Windows 600 dpi 300 dpi Understanding print-quality settingsTo temporarily change print-quality settings To change print-quality settings for all future jobs To use EconoMode to save toner Optimizing print quality for media types To gain access to the optimizing feature Device media specifications Labels Guidelines for using mediaCommon media problems table Paper Envelope construction TransparenciesEnvelopes Envelope storage Card stock and heavy mediaEnvelopes with double-side seams Envelopes with adhesive strips or flaps Card stock guidelines Selecting media for the automatic document feeder ADF Automatic document feeder ADF specifications To print on one envelope Printing on envelopes To print on multiple envelopes Enww To print on transparencies or labels Printing on transparencies and labels Media type from the Type is drop-down list To print on letterhead and preprinted forms Printing on letterhead and preprinted forms To print on custom-sized media or card stock Printing on custom-sized media or card stock On the Finishing tab, select Print on Both Sides Printing on both sides of the media manual duplexingTo manually duplex Printing on both sides of the media manual duplexing To print multiple pages on a single sheet Macintosh Printing multiple pages on a single sheet of mediaTo print multiple pages on a single sheet Windows Print on Both Sides Printing bookletsTo print booklets Enww Printing watermarks To use the watermark feature Enww Copying To load originals onto the flatbed scanner Loading originals to copy Loading originals to copy Starting a copy job Canceling a copy job To adjust the default copy quality Adjusting the copy qualityTo adjust the copy quality for the current job To adjust the default lighter/darker setting Adjusting the lighter/darker contrast settingTo adjust the lighter/darker setting for the current job Reducing or enlarging copies To reduce or enlarge copies for the current job To change the default copy size Enww To change the default copy-collation setting Changing the copy-collation settingTo change the copy-collation setting for the current job To change the number of copies for the current job To change the default number of copiesChanging the number of copies To copy a multiple-page stack of two-sided originals Copying photos, two-sided originals, or booksTo copy a photo To copy a book Enww Scanning Loading originals onto the flatbed scanner Loading originals to scan Loading originals to scan Understanding scanning methods Scanning to a folder Scanning from the device control panel WindowsProgramming the device Scan to button Scanning to e-mail Programming the device Scan to button Canceling a scan job Click Settings Scanning by using hp LaserJet Scan software Windows Scanning to another software program Scanning to a file Scanning to the Readiris OCR software Scanning from the device and hp Director Macintosh Scanning to a software program Using page-by-page scanning To scan from a TWAIN-enabled program Using TWAIN-compliant and WIA-compliant softwareScanning from a TWAIN-enabled program Scanning from a WIA-enabled program Windows XP only Scanning a book Scanning a photo or a bookScanning a photo Scanning a photo or a book Readiris Scanning by using OCR Resolution and color guidelines Scanner resolution and color Color Setting Recommended use Faxing Faxing Cleaning and maintenance To clean the glass Cleaning the outside of the deviceTo clean the exterior To clean the lid backing To clean the media path Cleaning the media path Enww Enww See Service and support Enww Troubleshooting Device does not turn on Is power reaching the device? Was the device exposed to an electric or magnetic field? Does the document contain blank pages? Does the configuration page print?Pages print but are totally blank Is the sealing tape still in the print cartridge? Are media jams present? Pages did not printDoes a message appear on your computer screen? Is media being pulled into the device correctly? Is the printed page different from what appears onscreen? Pages printed, but a problem existsAre the device settings appropriate for the print media? Is the print quality poor? Cannot access port in use by another application Onscreen error messages appearPrinter not responding/error writing to LPT1 More than one sheet feeds at one time Paper-handling problems existMedia curls when fed through device Print is skewed crooked Are graphics or text missing? Are there blank pages? Printed page is different from what appears onscreenIs the text garbled, incorrect, or incomplete? Is the quality of graphics poor? To clear a media jam Media jams occur in the printer Enww Tips to avoid media jams To clear other media jams Toner specks Print quality is unacceptableLight print or fade Dropouts Vertical lines Toner smear Gray background Vertical repetitive defects Loose toner Skew Misformed characters Wrinkles or creases Curl or wave Toner scatter outline Door open or no print cartridge Device control panel error messages appearResolving common error messages Critical error messages Alert messages Enww Is media loaded in the input tray? No copy came out Is the original of poor quality? Copies are blank, or images are missing or fadedHas the sealing tape been removed from the print cartridge? Is the print cartridge low on toner? Copy quality is unacceptable Preventing problems To clear a media jam from the automatic document feeder ADF Media jams occur in the automatic document feeder ADFTypical automatic document feeder ADF jam locations Enww Enww Wrong original was copied Copy defects are apparentVertical white or faded stripes Blank pages Reduced size Unwanted linesBlack dots or streaks Unclear text Is the image skewed crooked? Is the image quality better when the document is printed?Scanned image is of poor quality Is the original a second-generation photo or picture? Part of the image did not scan Is your computer set for bidirectional communication? Is your resolution or color level set too high?Scan takes too long Is your software set to scan in color? Common scanning error messages Error messages appear Scan quality is unacceptable Scan quality is unacceptable Enww Electrical specifications1 SpecificationsPhysical specifications Environmental specifications Acoustic emissions1 HP LaserJet 3020/3030 all-in-one series specifications HP LaserJet 3020/3030 all-in-one series specifications Automatic document feeder ADF input tray specifications HP LaserJet 3030 all-in-one fax specifications HP LaserJet 3020/3030 all-in-one series battery 133 Regulatory Information FCC regulations FCC regulations IC CS-03 requirements hp LaserJet 3030 all-in-one only 137 Canada DOC regulations Safety statementsLaser safety statement Korean EMI statement Laser statement for Finland Australia Product Options Declaration of Conformity Environmental product stewardship program Material restrictions HP LaserJet printing suppliesReturns Non-U.S. returns Paper Voorschriften NederlandsFor more information Material safety data sheets Enww HP Product Duration of Limited Warranty HP limited warranty statement Appendix C HP limited warranty statement 149 HP parts and accessories Printing supplies Ordering hp parts and accessoriesHP parts and accessories charts Accessories Supplementary documentation Replacement parts Storing print cartridges To install a print cartridgeHP LaserJet print cartridges HP policy on non-hp print cartridges Returns Recycling print cartridgesSaving toner Enww 155 Service and support Repackaging guidelines Obtaining hardware serviceTo obtain hardware service Returning the unit To remove the media input tray Extended warranty What needs to be done? Service information form Enww 1284-B Glossary ECP Twain Enww Index Symbols/Numerics Energy Star Jams Enww ADF Twain Page Q2665-90902