Is the answer ring pattern feature turned on?
If the answer ring pattern is turned on but you do not have the service, or you do have the service and the feature is not set correctly, this will interfere with receiving faxes. Check the answer ring pattern feature to make sure it is set properly. See Changing answer ring patterns.
Is the phone cord connected properly?
See “Connecting the product to a phone line” in the fax guide that came with the product to check the installation. Make sure you are using the phone cord that came with the product.
Is there a voice message being played by an answering machine?
An answering machine voice message can interfere with the product’s ability to receive faxes.
Are there too many devices connected to the phone line?
Try removing the last device connected and determine whether the product works. If not, continue removing devices one at a time and retry after removing each one.
Is the phone line working?
Do one of the following:
●Turn up the volume on the product and press fax/send on the control panel. If you hear a dial tone, the phone line is working.
●Disconnect the product from the phone jack and connect a phone. Try to make a phone call to make sure the phone line is working.
Is a voice messaging service interfering with the product answering calls?
Do one of the following:
●Discontinue the messaging service.
●Get a phone line dedicated to fax calls.
●Set the product to answer in manual mode. In manual mode, you must start the fax receive process yourself.
●Leave the product set to automatic mode and lower the
Is the product out of paper?
If the product is out of paper and its memory is full it will not be able to receive faxes. Refill the media input tray. The product will print all of the faxes it has saved in memory and will then resume answering fax calls.
186 15 Troubleshooting faxing problems | EN |
