Troubleshooting network problems | HP 3300mfp instruction

16 Troubleshooting network problems

You can use the information in this chapter to troubleshoot general network problems. See the following sections for more information:

●Troubleshooting overview

●Configuration page does not print

●Error messages

●Resetting the 310x print server to factory defaults (cold reset)

●Interpreting the configuration page

●Browse hp.com

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HP 3300mfp manual Troubleshooting network problems

Contents

Use Page User guide Copyright Information Contents Printing Scanning Page Networking Cleaning and maintenance Troubleshooting printing problems Troubleshooting scanning problems Troubleshooting network problems Appendix B Warranties and licensing Getting to know your product HP LaserJet 3300mfp Identifying your product HP LaserJet 3300se mfp HP LaserJet 3310mfp HP LaserJet 3320mfp HP LaserJet 3320n mfp HP LaserJet 3330mfp HP LaserJet 3300 series hardware components Identifying your product’s hardware components Fax controls Identifying your product’s control panel components Alphanumeric buttons Menu and cancel controls Copy, scan, and start controls Identifying HP Jetdirect 310x print server components Identifying your product’s software components Getting started Finding a location for your product Connecting a printer cable to your product Sealing tape at the end of the cartridge Installing a print cartridge Installing and loading the media input trays Connecting the power cord Installing the ADF input tray To load originals onto the flatbed scanner Loading originals to copy or scan To load originals into the ADF input tray To self-test the printer To self-test the copier using the ADF input trayVerifying your work To print a control panel menu map To self-test the copier using the flatbed scanner Changing your product’s general default settings Printing a control panel menu map HP LaserJet 3300 series product settingsPrinting a configuration Restoring the factory default settings Changing the display panel language Changing the default paper sizeUsing the product’s volume controls To change the control panel key press volume Changing settings from your computerTo change the volume for the fax product To change the ring volume of the fax product To change default settings across all applications Macintosh To change default settings across all applications Windows 40 3 Changing your product’s general default settings Printing Printing with manual feed Stopping or canceling a print jobUnderstanding print quality settings To print using manual feed Choose Device Configuration To temporarily change print quality settingsTo change print quality settings for all future jobs To enable EconoMode save toner Optimizing print quality for media types To access the optimizing feature To print one envelope Printing envelopes To print multiple envelopes To print transparencies or labels Printing transparencies and labels To print letterhead or preprinted forms Printing letterhead or preprinted forms To print custom-sized media or card stock Printing custom-sized media or card stockPrinting on both sides of the media manual duplexing To duplex manually on lightweight media Page To print multiple pages on a single sheet Macintosh Printing multiple pages on a single sheet of mediaTo print multiple pages on a single sheet Windows To print booklets Printing booklets Printing watermarks To access the watermark feature Copying Starting a copy job Canceling a copy jobAdjusting copy quality for the current job To adjust the copy quality for the current job To adjust the lighter/darker setting for the current job Adjusting the default copy qualityAdjusting the default lighter/darker contrast setting To adjust the copy quality Original 100% Legal to Letter 78% Legal to A4 83% Adjusting the default copy sizeReducing or enlarging copies for the current job To reduce or enlarge copies for the current job To change the default copy collation setting Changing the copy collation settingTo change the default copy size To change the copy collation setting for the current job Changing the number of copies Using HP LaserJet Copier softwareTo change the default number of copies To access HP LaserJet Copier Windows or Macintosh Click Copy and select, I want to copy to another printer Using HP LaserJet Copy Plus softwareTo access HP LaserJet Copy Plus Windows To access HP LaserJet Copy Plus Macintosh To copy a multiple page stack of 2-sided originals Copying photos, two-sided originals, or booksTo copy or scan a photo To copy a book 64 5 Copying Scanning Scanning from the product’s control panel Understanding scanning methods Press start scan or menu/enter To use the scan to button via USB or parallel connectionTo use the scan to button via network connection To reprogram the scan to button destinations To reprogram the start scan button Canceling a scan jobTo scan using HP LaserJet Director Windows Scanning with the product software To use page-by-page scanning Windows To scan using HP LaserJet Director Macintosh To use flatbed scanner preview scan Scanning with TWAIN-compliant softwareTo use page-by-page scanning Macintosh To archive a scanned image To use the archive feature MacintoshArchiving scanned text or images To change the OCR word processing application To use HP LaserJet Director’s OCR featureScanning with OCR To edit scanned text Windows and MacintoshPage Adding annotations to HP documents To access image enhancement features Windows To scan to e-mail Windows To change the annotation settingsAdding annotations to scanned image files Sending scanned items as e-mail attachments To scan to e-mail Macintosh Scanner resolution and colorTo e-mail scanned files in an alternative mode Resolution and color guidelines Color Setting Recommended use Where to set the color value Faxing To set the fax header Setting the information in the fax headerSetting the answer mode To set the answer mode To send a fax to one recipient Loading originals to faxSending faxes To load fax documents into the ADF input tray To send a fax to an ad hoc group To send a fax using a group-dial codeTo send a fax to multiple recipients To cancel a fax job using fax job status Canceling a fax jobUsing manual dial To cancel the current fax job To delete faxes from memory Deleting faxes from memoryRedialing manually Sending a fax at a future time To reprint a fax To receive faxes when you hear fax tonesReceiving faxes To send a fax at a future time To block or unblock fax numbers Receiving faxes to your computer To program speed-dial codes and one-touch keys To turn the receive to PC setting off from the control panel To quickly program speed-dial codes or one-touch keys To delete speed-dial codes and one-touch keys To program group-dial codes Managing group-dial codesTo program a one-touch key for alternate long distance To delete an individual from a group-dial code To delete group-dial codes Dialing character table Using dialing charactersDeleting all phone book entries To delete all phone book entries To set the dial prefix Inserting a dial prefixTo insert a pause or wait Enabling an extension phone Using fax forwardingUsing fax polling Sending a fax by dialing from a telephone Changing the HP LaserJet 3330 product’s volume settingsTo change the fax sounds line monitor volume To change the ring volume Changing the detect dial tone setting Changing the default resolutionChanging the default contrast Changing rings-to-answer To set the answer mode to automatic or manualChanging how the product answers incoming faxes Changing answer ring patterns Changing the silence-detect mode Enabling stamp received faxes Changing autoreduction settings for incoming faxesTo change the silence detect mode To enable stamp received faxes To change the error correction setting Setting the fax error correctionSelecting tone- or pulse-dialing mode Changing redial settings Changing the V.34 setting Using billing codes To print the fax activity log Managing fax logs and reportsPrinting the fax activity log To set the fax activity log to print automatically Setting the fax activity log to print automaticallySetting fax call report print times Printing a fax call report To set fax call report print times Including the first page of each fax on the fax call reportPrinting a phone book report Printing the billing codes report Printing the block fax list Printing a T.30 protocol trace report To print all fax reports Printing all fax reports 106 7 Faxing Networking Printing protocols Understanding the print server’s features and benefitsUsing network protocols Software installation Network connection requirements Model Product Connectors Firmware Supported protocol Version 110 8 Networking To connect the product to a network Installing the 310x print serverPage Compatible web browsers Installing the network softwareUsing the embedded web server Prerequisites To start the embedded web server Using HP Web JetAdminUsing Bootp Windows 2000 or NT servers Setting up the Bootp serverBootptab file entries NetWare Bootp servers Tag RFC Description Option Server sends syslog messages Windows NT 4.0 servers Using DhcpWindows NT Procedure Unix servers Windows 2000 servers Windows 2000 Procedure Returning to factory defaults Configuring the print server for Dhcp configurationChanging the BOOTP/DHCP configuration method For more information Printing a print server configurationTo print a Jetdirect configuration Moving to another network Cleaning and maintenance To clean the lid backing Cleaning the outside of the productTo clean the exterior To clean the glass To clean the print cartridge area Cleaning the print cartridge area To clean the pickup roller Cleaning the printer media pathCleaning the pickup roller To clean the printer media path To change the pickup roller Changing the pickup rollerPage To change the printer separation pad Changing the printer separation padPage To install a new or replacement ADF Installing a new ADFPage Changing an ADF pickup roller assembly Page Removing and replacing the control panel bezel 136 9 Cleaning and maintenance Media Paper Product media specificationsGuidelines for using media Supported media sizes printer Transparencies Common media problems tableSymptom Problem with paper Solution Labels Card stock and heavy media Envelopes Card stock guidelines ADF specificationsSelecting media for the ADF Card stock construction 142 10 Media HP parts and accessories Description or use Ordering HP parts and accessoriesHP parts and accessories chart Countries/Regions Part number Input rating Output rating Power modules network model onlyDescription or use Part number Country/Regions Part number Input rating Output rating HP LaserJet print cartridgesHP policy on non-HP print cartridges Storing print cartridges To install a print cartridge Recycling print cartridges To test a Dimm installation or removalDIMMs memory or font Print cartridge life expectancy To install a Dimm Page To remove a Dimm 152 11 HP parts and accessories Troubleshooting printing problems Pages print but are totally blank Product will not turn on or print Pages did not print Pages printed, but there was a problemOnscreen error messages Printed page is different from what appeared onscreen Paper handling problems Is graphics quality poor? Are graphics or text missing? Are there blank pages?Is the page format different than on another printer? To clear a media jam Clearing media jams Tips to avoid media jams To clear other media jams Toner specks Improving print qualityLight print or fade Gray background Vertical lines Vertical repetitive defects Toner smearLoose toner Skew Misformed characters Wrinkles or creases Curl or wave Door Open or No Print Cartridge Control panel error messagesCritical error messages Toner scatter outline Alert messages Troubleshooting copy problems Improving copy quality Preventing problemsNo copy came out Copies are blank, or images are missing or faded Typical ADF jam locations Clearing ADF media jamsTo clear a media jam from the ADF Removing a jammed ADF Vertical white or faded stripes Identifying and correcting copy defects Black dots or streaks Blank pagesToo light or dark Unwanted lines Reduced size 174 13 Troubleshooting copy problems Troubleshooting scanning problems Part of the image did not scan or text is missing Scanned image is of poor quality Text cannot be edited Scan takes too long Error messages appear on the screen Improving scan quality Scanner did nothing Identifying and correcting scan defects Troubleshooting faxing problems Is the phone wall jack working properly? Fax phone problemsAre you using the phone cord supplied with the product? What type of phone line are you using? Is the document too large or too small for the ADF? Document stops feeding during faxing Faxes you send are not arriving Product is receiving faxes but not sending themOutgoing fax calls keep dialing Incoming fax calls are not being answered All of the numbers in a long fax number cannot be dialedUnable to start receiving faxes from an extension phone Is the product out of paper? Is the answer ring pattern feature turned on?Are there too many devices connected to the phone line? Is the phone line working? Received faxes are too light or are printing only on half Faxes are transmitting or being received very slowlyFaxes are not printing or are printing incorrectly Faxes are printing on two pages instead of one Do the volume settings need to be adjusted? Volume is too high or lowAre the activity log and call report settings correct? Troubleshooting network problems USB OK? USB light on solid green? Troubleshooting overviewOn and Ready Is your printer on and READY? Is the USB light now on solid green? What is the state of the USB light?Is the USB light on solid green? USB light OFF USB light blinking amber Power/Status OK? Power/Status light on solid green?Is the Power/Status light on solid green? 10/100 link OK? 10 light or 100 light on solid green? Check the print server’s I/O status Error messages Configuration page does not print LAN Error no Linkbeat LAN Error External LoopbackLAN Error Infinite Deferral LAN Error Retry Faults Interpreting the configuration Message Description General information MessageDescription USB port informationNetwork statistics TCP/IP protocol information Total number of frames packets transmitted without error Value 202 16 Troubleshooting network problems Associated with each network number IPX/SPX protocol information Novell/NetWare protocol information DLC/LLC protocol information AppleTalk protocol information Error Code and Message Description Error messages Beat 208 16 Troubleshooting network problems Added to the list of queue servers 210 16 Troubleshooting network problems On the spooling server 212 16 Troubleshooting network problems Was not the BOOTP/DHCP server port 67/udp Browse hp.com Term Definition Glossary Glossary 217 File format 219 PPD 221 Glossary Appendix a Specifications and regulatory information HP LaserJet 3300 series product HP LaserJet 3300 series product specificationsEnvironmental specifications Electrical specifications Copier capacities and ratings Physical specificationsPrinter capacities and ratings Scanner capacities and ratings Laser safety statementADF specifications Memory specifications FCC regulations According to ISO/IEC Guide 22 and EN Declaration of Conformity Laser statement for Finland Canada DOC regulations Korean EMI statement Japan Vcci Class B regulations HP LaserJet 3330 product fax specificationsHP LaserJet 3330 fax Telephone consumer protection act US FCC Part 68 Requirements US HP Jetdirect 310x print server Supported networks HP Jetdirect 310x print server specifications Electromagnetic emissions SafetyElectromagnetic immunity FCC compliance According to ISO/IEC Guide 22 and EN45014 Japan Vcci Class 1 regulations Korean EMI statement AustraliaCanada Chinese safety statement Environmental product stewardship program Material restrictions Material safety data sheetsUS returns Non-US returns Paper For more information HP LaserJet 3300 series product batteryExtended warranty Spare parts and consumables availability Appendix a Specifications and regulatory information HP software license agreement Appendix B Warranties and licensing HP limited warranty statement HP limited warranty statement Appendix B Warranties and licensing Returning the unit Appendix C Service and supportObtaining hardware service To obtain hardware service Service information form Extended warrantyService information form Service information form Appendix C Service and support ADF Index Index See also media Index Loose 162 smear 162 specks 160 transparencies printing Page Copyright Hewlett-Packard Company