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1.Press and release the back cover release.

2.Slide your thumbnail or a credit card between the back cover and the phone, starting at the bottom and moving halfway up one side until you hear the clasp release.

260	Section 4A: Troubleshooting

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Contents

Palm Pre Phone User Guide Intellectual Property Notices Table of Contents 2D. Your Media and Entertainment Center 2C. Phone 3C. Your Connections to the Web and Wireless Devices 2F. Your Documents and Other Productivity Files 5A. Regulatory and Safety Information Your Resources Index Page Welcome Your Palm Pre Phone About This User Guide If You Need More Information Where Can I Learn More?While Using Your Phone Manage Your Account SprintOnline sprint.com From your Palm Pre phone Sprint Operator Services Page Your Setup Page Set Up Service Set Up Service Activate YourPhone Set Up Your PhoneComplete Setup What Is a Palm Profile? Transfer DataFrom YourComputer to Your New Phone Turn the Phone On/Off DidYouKnow? Turn the Screen On/Off Turn Wireless Services Off Airplane Mode Turn Wireless Services On Turn Everythingthe Screenand Wireless ServicesOn/Off Make Your First Call Set Up Your Voicemail Adjust Call Volume Create Sprint Account Passwords Account PasswordVoicemail Password Data Services Password Your Palm PreTM Phone Page Basics Basics What’s in the Box? Hardware Slide Out theKeyboard Get to Know Your PhonePrint Material Earpiece VolumeFrontView Charger/microUSB connector Microphone Back View Camera flash Camera lens Speaker Top View Bottom View5mm headset jack Back cover release Touchscreen Charge the Battery Tip Maximizing Battery Life Basics Move Around on Your Phone Move Around on Your Phone Use Gestures Tap, Swipe, Drag, Flick, Pinch Basic Gestures Move Around on Your Phone You also make the drag gesture as part of a drag and drop Move Around on Your Phone Scroll Gestures Stop scrolling Tap or drag the screen while scrolling Zoom Gestures Text Selection Gestures Drag and Drop Deletea List Item Tip Open Applications Openan Application in Quick Launch Openan Application in theLauncher Press Center , and tap Go Up One Level in an App Back Gesture Openan Application Using SearchWork With Applications Display All OpenApplicationsCard View Move Among Open Applications Reorder OpenApplication Cards Close anApplication Change the Applications That Appear in Quick Launch Reorder Quick LaunchIcons Tap Delete Reorder LauncherIconsDelete an Application Enter Uppercase Letters Enter InformationUsethe Keyboard Enter Passwords Enter Characters From the Symbols TableEnter Alternate Keyboard Characters Turn off Caps Lock Press Shift Symbols and Accented Characters Press Sym Press… To select… Ä â ã å æOr D † ‡ Ë ê Ö ô œ õ ø ~ \ ÷ « » Ø μ Enter Information in a FieldPress Sym Press… To select… Or P Or R Or S Or T Ü û Select Items in a List Cut, Copy, and Paste Information Use the Menus Save Information Openthe Application Menu Open theConnection Menu Search to Find Info and Make Calls Use Universal SearchPage Respond to a Notification View and Respond to NotificationsSearch Within an Application View All YourNotifications Reorder Notifications and Other Dashboard Items Update the Software on Your Phone Respond toa System Software Notification Respond to an Application Update Notification ManuallyCheck for Updates Open Updates Tap Download Now Use App Catalogto Shop for NewApplications Open App Catalog Move Around on Your Phone Copy Files Between Your Phone and Your Computer Tip Phone Phone Open Phone Dial Using the OnscreenDial PadMake Calls Dial by Contact Name Using Universal Search Dial Using the KeyboardDial Using a SpeedDial Dial by Contact Name in the Phone Application DialFromaWebPageorMessage RedialtheLastNumberDialedDialYourNationalEmergencyNumber Receive Calls Answer a Call Silence the Ringeronan Incoming Call Ignore a Call Use Voicemail What Can I Do During a Call? Adjust call volume Press Volume Manage a Call End a Call Use Another ApplicationWhileona Call Make aSecond Call Answer a Second Call Call WaitingSwap Between Two Calls Make aConference Call Look Up or Send a Message toa Contact What’s My Number? View Your Call History DidYouKnow? Icon Description Save a Phone Number to ContactsWhat Are All Those Icons? Phone Use a WiredHeadset Use a Phone Headset Set Up and Use a Bluetooth Hands-FreeDevice Open BluetoothUse your phone without the headset Disconnect the headset 100 Phone Customize Phone Settings Show ContactMatchesUse Dialing Tones Show Contact Matches, tap On or Off Use Dialing Shortcuts SetRoaming PreferencesUnder Dialing Shortcuts, tap Add new number 102 Phone Phone 103 EnableTTY/TDDNetwork to Automatic Reset the Voicemail Count Update Network SettingsUpdatethe Preferred Roaming List Your Media and Entertainment Center Your Media and Entertainment Center 105 Camera Take aPictureOpen Camera 106 Photos Review Pictures you Have TakenLookatPictures Your Media and Entertainment Center 107 108 Organize Your Pictures Into AlbumsOpen Photos Your Media and Entertainment Center 109 Add a Pictureto aContact Save aPicture as WallpaperTap and tap Assign to contact Tap Set To Contact Share aPicture Uploada Pictureto the WebTap Set Wallpaper Tap and tap Share via email or Share via MMS Set Upan Online Pictures Account onYour Phone Videos Delete a PictureWatch a Video Your Media and Entertainment Center 113 UseVideoPlaybackControls Open Videos Delete a Video Your Media and Entertainment Center 115 YouTube Open YouTube Use Video Playback Controls Find Related Videos Music Share aVideoListen toMusic Tap Email or Text Message Open Music Use MusicPlayback Controls 120 Switch the Now Playing Display Search for Related Songs or ContentChange the Order ofItemsintheNow Playing List Remove a SongFrom theNow Playing List 122 Amazon MP3Delete a Song Open Amazon MP3 SetUp Your Amazon AccountSearch for aSpecific Song,Album, or Artist Bio Browse Songs,Albums,Artists, or GenresView Artist Information View Album Information andBuyan Album Your Media and Entertainment Center 125 126 Preview and Buy a SongView andWork WithDownloaded Items Your Media and Entertainment Center 127 128 Nascar Sprint Cup MobileSMOpen Nascar Your Personal Information Organizer Your Personal Information Organizer 129 Contacts HowDo I Enter Names and OtherInfo in Contacts? Linked Contacts Your Personal Information Organizer 131 132 UseContacts for the FirstTimeOpen Contacts Create a Contact Your Personal Information Organizer 133 Find a Contact 134 View or Edit Contact Information Your Personal Information Organizer 135 Add a Photo to a Contact Tap Attach Photo 136 Your Personal Information Organizer 137 Add a Ringtone toa ContactAssign aSpeed Dial to a Contact Assign aReminder Messageto aContact 138 Link aContact Your Personal Information Organizer 139 Unlink a Contact Add a ContactEntryto the LauncherTap Unlink This Profile Tap Add To Launcher 140 Get in TouchWitha Contact Your Personal Information Organizer 141 Deletea Contact 142 Customize Contacts Your Personal Information Organizer 143 Calendar ManuallySynchronize Contacts WithYour Online AccountsStopSynchronization of Contacts With anOnline Account HowDoI Enter Events in Calendar? DidYouKnow? Open Calendar Layered CalendarsUseCalendar for the FirstTime Createan Event Your Personal Information Organizer 147 148 Enter the Event LocationSchedule a Repeating Event Add anAlarm to an Event Add a Note toan EventCreate an All-day UntimedEvent Your Personal Information Organizer 149 Change the Calendar Display 150 Move Around in Calendar Quickly Glimpse Your ScheduleDelete an Event Your Personal Information Organizer 151 Respond to an Event Reminder 152 Dismiss View Meeting ParticipantsCustomize Calendar Day Start and End 154 ManuallySynchronize Calendar With YourOnline Accounts Stop Synchronization of Calendar With anOnline AccountTap Remove Account and tap Remove Calendar Account Your Personal Information Organizer 155 Tasks Createa Task ListCreate a Task Open Tasks SetTaskPriority, Due Date, and Other Details Your Personal Information Organizer 157 Check Off a Task 158 View Tasks That AreDue Today Rename aTaskFilter a Task List Your Personal Information Organizer 159 160 Organize Your TasksSet Due Dates forAllTasks in a List Mark All Tasks in a ListCompleted/Incomplete Delete All Completed Tasks in a ListDeletea Task or aTask List Open the application menu and tap Set due date for all Memos CreateaMemoFindaMemo Open Memos Edit a Memo Change the Color ofa MemoDeletea Memo Your Personal Information Organizer 163 Calculator Perform CalculationsUse the Calculator Memory Open Calculator Your Documents and Other Productivity Files Your Documents and Other Productivity Files 165 166 Doc ViewOpena File Change the Display Size Find Text in a FileFind the next instance Tap Find the preceding instance Tap Your Documents and Other Productivity Files 167 Save aFileWith aNew Name Share a FileView File Properties 168 Your Documents and Other Productivity Files 169 Select a Cell, Row, or Column in anExcel SpreadsheetResizeRows or Columns in aSpreadsheet Sort Your Data in a Spreadsheet Switch Among SheetsShow or HideRows or Columns in aSpreadsheet Switch Among Views in a PowerPoint Presentation Upgrade to DocumentsTo Go fromDataVizView Comments in a Spreadsheet MoveAround in aPresentation 172 Your Documents and Other Productivity Files 173 Move Around in a FileGo to the next or preceding page Tap or 174 View Bookmarks Your Documents and Other Productivity Files 175 176 Preferences Preferences 177 Open Backup BackupBackUp Your Information Preferences 179 Update Your Palm ProfileBack up your information manually Tap Back up now 180 Preferences 181 Date & TimeOpen Date & Time Erase Data and Reset Your Phone Device InfoView SystemInformation Rename YourPhone Open Device Info Tap Phone Reset Options Preferences 183 Run QuickTests Run InteractiveTestsUseCertificate Manager Open Device Info Tap More Info Preferences 185 Add a CertificateView Certificate Details Language Screen & LockDelete a Certificate Change ScreenBrightness Set the Interval for Turning the Screen Off Automatically Change YourWallpaperTurn Advanced GesturesOn/Off Open Screen & Lock Tap Change Wallpaper 188 Open Screen & Lock Switch Applications, tap On or OffSet Options for Unlocking the Screen Preferences 189 Sounds & RingtonesSelect System Sounds and Notifications Open Sounds & Ringtones 190 Preferences 191 Select the Ringtonefor Incoming CallsSelect a Song as aRingtone 192 Web and Data Services and Other Wireless Connections 194 Using Web and Data Services Using Web and Data Services 195 Get Started With Data Services Access Data ServicesEnable Data Services Data Services User Name Data Services Symbols on Your Screen Data Services Billing InformationUsing Web and Data Services 197 Use Sprint TV Tap an item to play it 198 Your Email and Other Messages Your Email and Other Messages 199 200 HowDoI Send and Receive EmailonMy Phone?Merged Inboxes in Email Your Email and Other Messages 201 Set UpEmailSet Up Email Common Providers Open Email 202 Set Up Email Microsoft Exchange ActiveSync EAS 204 Set UpEmailOther ProvidersTap Sign Tap Sign Your Email and Other Messages 205 Enter Advanced Account Settings 206 Edit an Email Account Deletean EmailAccount Createand Send anEmail Message 208 Add Attachments toa Message Save aMessage as aDraftReceive Email Messages Your Email and Other Messages 209 Open Attachments 210 Save Attachments Your Email and Other Messages 211 Add a ContactFroman Email Message View a ContactFrom anEmail MessageReply to a Message Forwarda Message Movea Message to Another Folder Mark aMessage as Read or UnreadFlagor Unflag a Message Show or Hide Message HeaderDetails Add a Signatureto Outgoing Messages View Mail FoldersAn open message Tap View all folders for an account Tap Add a Folder as aFavorite SetEmail Preferences Reorder Accounts 216 Messaging Reply to Meeting InvitationsSend Email Messages From Within Another Application What Kinds of Messages Can ISend and Receive? Work WithConversations Open MessagingContinue an existing conversation Tap the conversation 218 Your Email and Other Messages 219 SwitchBetweenMessaging Accounts ina ConversationSwitch Between Conversations View and Buddy List View Create and Send a Text or Multimedia Message 220 Receive and View Textand Multimedia Messages Your Email and Other Messages 221 Add a ContactFroma Message View a Contact’sInformation From aMessageDial a NumberFroma Message Delete a Conversation Set upan Instant Messaging IM Account Tap Sign Your Email and Other Messages 223 Sign In to an IM Account Sign Out ofan IM AccountOpen Messaging Tap Buddies 224 Change YourCustom Message Send and Receive IM MessagesChange Your OnlineStatus Change Your IM Account Username orPassword Deletean IM AccountTurn Messaging Notifications On or Off Tap Remove Account Email & Messaging 228 Your Connections to the Web and Wireless Devices Your Connections to the Web and Wireless Devices 229 Wi-Fi What Is aWi-Fi Connection?Why Use a Wi-Fi Connection? Are ThereDifferent Kinds of Wi-Fi Networks? Turn Wi-FiOn andOff Your Connections to the Web and Wireless Devices 231 Open Wi-Fi Connect to a New Open Network Connectto aNew Secure Network Disconnect From a Network Username and/or Password. Certificate Tap SignConnect to a Previously Used Network Customize Connection Settings Automatic IP settings, tap On or OffYour Connections to the Web and Wireless Devices 235 Subnet Address Gateway Location Services Open Location ServicesTap Agree or Don’t Agree 236 Go to aWebsite Your Connections to the Web and Wireless Devices 237Web Go to aWebsite Using Search Open WebEnter 238 Navigate a Web Your Connections to the Web and Wireless Devices 239OpenAnother Browser Add a Web Pageto theLauncher 240 Tap Add To Launcher Your Connections to the Web and Wireless Devices 241Create a Bookmark 242 Opena BookmarkedTap Add Bookmark Your Connections to the Web and Wireless Devices 243 Edit, Reorder, or Delete a Bookmark Returnto Previously Viewed WebPages Use Links on a Web Customize Web Browser Settings Your Connections to the Web and Wireless Devices 245 Google Maps Open Google MapsHelp & Terms Get help 246 Get Directions Sprint NavigationSignIn to Sprint Navigation Tap Search 248 Search for aServiceOpen Sprint Navigation Tap Search Bluetooth Wireless Technology What Is Bluetooth Wireless Technology?Turn the BluetoothFeature On/Off Get Your Locationand Local TrafficInformation Make aPairing Request to AnotherDevice Accept a Pairing Request From Another Device ConnectWith a Paired Device 252 Your Connections to the Web and Wireless Devices 253 Disconnect From a DeviceDeletea Device Rename aDevice 254 Your Resources 256 Troubleshooting Troubleshooting 257 258 For Current Palm Smartphone UsersWant to transfer my data from my computer Battery Can’t charge the batteryNeed to replace the battery Troubleshooting 259 260 Troubleshooting 261 262 Troubleshooting 263 Can’t get the back cover off 264 Troubleshooting 265 Can’t get theback cover back on 266 Troubleshooting 267 Screen and PerformanceScreenappears blank An applicationis not responding to taps 268 Applications arerunning slowerthan usualMy gestures in the gesture area aren’t working HaveScreen Lock turned on,and I’ve forgotten my password Troubleshooting 269 Signal strengthis weak PhoneMy phonewon’t connectto the mobile network 270 Troubleshooting 271 Other personhears anechoHear my ownvoice echo My voiceis too quiet on the other end My phonehangs up when I holdit tomyear Hands-free DevicesMy phone seems toturn offby itself 272 Hear static or interferencewhen using myhands-freedevice What is synchronization?Troubleshooting 273 Synchronization How do I set up synchronization with an online account? Tap Remove Account, then tap Remove app name Account Troubleshooting 275 Notificationtells methat theserver could not be reached 276 Troubleshooting 277 Have problems using my accountHave problems sending and receiving email 278 Haveproblemssending email Imap and POP accountsCan’t tell ifdata services are available Troubleshooting 279 Can’t send or receive text or multimedia messages 280 My phonewon’t connect to the Internet Can’t access aTroubleshooting 281 An image or map is too small on my screen Securesiterefuses topermit a transactionIt takes a long time for a page to load 282 Troubleshooting 283 Calendar and Contacts 284 Troubleshooting 285 Transferring Information From Your Computer Backing Up and Restoring Data 286 Updates Troubleshooting 287 Third-party Applications 288 Getting more help Troubleshooting 289Making Room on Your Phone 290 Glossary Glossary 291 292 Glossary 293 294 Glossary 295 296 Your Safety and Specifications 298 Regulatory and Safety Information Regulatory and Safety Information 299 300 Regulatory and Safety Information FCC Statements Industry Canada Regulatory and Safety Information 301Antenna Care/Unauthorized Modifications Maximum scaled SAR values W/kg FCC Radio Frequency RF Safety Exposure302 Regulatory and Safety Information Regulatory and Safety Information 303 Hearing Aid Compatibility HAC Using Your Phone With aHearing Device304 Regulatory and Safety Information Protecting Your Battery Regulatory and Safety Information 305 Battery Handling 306 Regulatory and Safety Information Regulatory and Safety Information 307 Power SpecificationsAC Power Adapter Source Palm Recycling and Disposal Battery Source Palm308 Regulatory and Safety Information User Safety Regulatory and Safety Information 309Operational Warnings Persons with pacemakers should 310 Regulatory and Safety Information Regulatory and Safety Information 311 American Academy of Audiology National Institute for Occupational Safety and Health312 Regulatory and Safety Information Product Handling & Safety Regulatory and Safety Information 313 Driving Safety Driving Safety Tips Overview Driving Safety Tip Details Regulatory and Safety Information 315 316 Regulatory and Safety Information Hands-Free Capability Regulatory and Safety Information 317General Operation ESD Safety Precautions Against ESD318 Regulatory and Safety Information Description of ESD Regulatory and Safety Information 319 Conditions That Enhance ESD OccurrencesOwner’s Record Product Palm PreTM Model Serial No 320 Regulatory and Safety Information Specifications 321 Specifications 322 Specifications 323 324 Index Numerics All Calendars view 148 all-day events Index Index 327Page Index 329 245 Dialing prefixes Index 331 Excel files 166, 169-171 Exchange ActiveSync accounts Index 333 Labels Language application 334 Index Index 335 Page Index 337 338 Index Index 339 Pictures 111, 220, 221, 280 text messages 220, 221 videos See also information Index 341Page Index 343

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Models: p100eww