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USRobotics 9631, 9630 manual Troubleshooting, Basic Procedure, Specific Problems

Models: 9631 9630

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Cordless Skype Dual Phone

User Guide

Troubleshooting

Basic Procedure

This procedure addresses a number of symptoms that you might experience with your handset:

1.Verify that the batteries are properly installed. The inside of the battery case has a picture showing the proper positions for the batteries.

2.Check the battery indicator to be sure that the batteries have been charged. If you are charging the batteries for the first time, charge them for 14 hours.

3.Verify that the USB and phone cables are connected properly.

4.Ensure that the power outlet to which the base station is connected is a live outlet.

5.Verify that your handset is registered with the base station. If the phone is not registered, the handset dis- plays UNREGISTERED. To register the handset with the base station, follow the instructions in Register the Handset.

6.Ensure that the handset is within the base station’s cordless range by moving closer to the base station.

7.Ensure that the handset is turned on.

Note:This phone does not work during a power failure.

Specific Problems

If following the basic procedure above does not help get your phone working, find the procedure below whose description best matches the symptom that you are observing.

The battery icon remains empty although the handset has been on the charger for 14 hours.

1.Verify that the battery icon is scrolling while the handset is on the charger. If the icon is not scrolling, reseat the handset in the charger.

2.Contact your dealer to replace the rechargeable batteries.

The handset does not beep when placed on the charger.

If the handset is turned off, it will not beep when you place it on the charger. If the handset is turned on and it does not beep:

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USRobotics 9631 Troubleshooting, Basic Procedure, Specific Problems, Handset does not beep when placed on the charger

Contents

R46.1396.00 rev 2 01/07 Cordless Skype Dual Phone User GuidePage Contents Robotics Corporation Two 2 Year Limited Warranty Cordless Skype Dual Phone User Guide USA Cordless Skype Dual Phone User Guide Important Safety Instructions Environment and Safety Cordless Skype Dual Phone User Guide Cordless Skype Dual Phone User Guide Cordless Skype Dual Phone User Guide Physical Features Package ContentsIntroduction LCD Display Icons Handset and Charger System Requirements Cordless Skype Dual Phone User Guide Initial Installation InstallationStep One Installing the Phone Understanding the System Tray Icon Step Two Select Your Country Charge the Batteries Additional HandsetStopping the Phone Program Starting the Phone Program Select Your Country Register the Handset Navigating the Menus Basic Operations Pabx Menu Options Basic Call Functions Entering TextMaking a Skype-to-Skype Call Below shows the meaning of each icon Making a Skype-to-Landline Call Dialling through Your Phonebook Making a Call through Your LandlineInitiating Skype Calls through Your Computer Direct Dialling Answering a Call Adjusting Call VolumeEnding a Call Muting Your Voice Cordless Skype Dual Phone User Guide Assigning a Speed-Dial Number Skype FeaturesUsing Skype Speed-Dial Emergency Calling Changing Your Skype Presence Making a Skype Conference CallVoicemail Retrieving Voicemail SkypeOut CreditsDeleting Voicemail Cordless Skype Dual Phone User Guide Phonebook Store by Using the Phonebook MenuStoring a Name and Number Store from a Recent Call Using MenusUsing the Phonebook Key Dialling from the Phonebook Deleting Phonebook Entries Editing Phonebook EntriesDelete a Single Entry Viewing Storage Availability Copying Phonebook EntriesDelete All Entries Changing a Quick Dial Key Using Quick DialAssigning a Quick Dial Key Quick Dialling Deleting a Quick Dial Key Recall Call Waiting Advanced OperationsAdvanced Call Functions Redialling Make a Second Outgoing Call While on a Landline Call Make a Second Outgoing Call While on a Skype CallReceive a Second Incoming Call Making a Hands-free Call Chain DiallingHeadset Setting the Alarm Clock Phone SettingsTime Settings Setting the Time of Day Display Personal Settings Adjust the Contrast Sounds Advanced SettingsRecall or Flash Pause Dial Mode Baby Call Area Code Keypad Lock Additional Handset FeaturesMessage Waiting Indicator Voicemail Waiting Indicator Finding Out Who Called You Call List Call RecordsCaller ID First Ring Suppression Finding a Handset Finding Out Whom You Have Called Dialled List Delete All Dial Records Multi-Handset FunctionsSave a Dial Record to Your Phonebook Delete a Dial Record Call Another Handset While You Are Talking on the Phone Call Someone in the House Registering a Handset Base Station FunctionsTransfer a Call to Another Handset Make a 3-Way Conference Call Deleting a Handset Selecting a Base StationChanging the PIN Selecting Country Resetting to Default Values Cordless Skype Dual Phone User Guide Handset does not beep when placed on the charger TroubleshootingBasic Procedure Specific Problems Windows Speaker volume is too soft or too loudHandset has poor audio quality such as crackling or echo Windows XP Cannot make a SkypeOut call Phone does not ring when a call comesCannot place a Skype call using the phone’s contact list My system sounds are playing through the wrong device Cannot switch between two calls Reboot Procedure Country Support Information Cordless Skype Dual Phone User Guide Declaration of Conformity Regulatory InformationFCC Equipment Approval Information Radio and Television Interference Information Privacy NoiseFCC Radiation Exposure Statement Hearing Aid Compatibility HAC Do not attempt to repair or modify this equipment Declaration of Conformity CE ComplianceEU Health Protection Cordless Skype Dual Phone User Guide General Terms Robotics Corporation Two 2 Year Limited Warranty Obtaining Warranty Service Limitations Disclaimer