Troubleshooting
Burner Flame Is Too High
Incorrect gas supply, pressure, or burner orifice used: Make sure the gas pressure coming into the fireplace falls between the minimum and maximum pressures allowed with this gas set (refer to tables on Page 4). Make sure you installed the correct orifice into the set.
Blocked ports (low flame only): Free the main burner orifice and burner bar ports of any burrs, paint, or other blockage.
Pilot Will Not Light
Upon initial installation, the pilot may be difficult to light, due to air in the gas line, valve, and pilot tubing. If the pilot does not light for several minutes, try using a match to ignite it for the first few times. Initialing lighting the pilot may take up to five minutes of bleeding the line.
Piezo Igniter Out of Position: First make sure that, when the igniter button is pushed in, the igniter electrode at the Pilot Assembly is sparking. If it is, make sure the Igniter Electrode’s tip sits directly over the pilot’s hood. If it doesn’t, adjust it carefully into position.
Piezo Igniter Not Sparking: If the electrode is not sparking, first make sure the wire which connects the electrode to the Piezo Push Button is not loose on either side. If the Piezo wire is not loose, call our customer service line.
Incorrect Pilot Orifice: Make sure the correct Pilot Orifice is installed: green for Natural Gas, red for propane.
Incorrect gas supply pressure: Make sure your gas pressure meets the specifications outlined on Page 4.
Flames at the Air Mixer
Correct Orifice used: Check the chart on Page 15 to see if you used the correct Orifice. Also, be sure you only used the Orifices that came with this pilot kit. Do not use the Orifice that came with your gas log set!
Incorrect gas supply pressure: Make sure your gas line meets the specifications outlined on Page 4.
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