GCA70–248

Troubleshooting Your Telephone

11 Troubleshooting

Your Telephone

Should your Impact telephone fail to operate properly, or if you do not understand why it is operating in a certain manner, review the following list of symptoms and causes for help.

SYMPTOM

POSSIBLE CAUSE

INTERCOM light is

Your messaging is set. Dial

flashing.

INTERCOM, then # 0 2 and hang up.

 

 

HOLD or MESSAGE light

Another telephone has activated your

is flashing.

message waiting light. (See section 8.1.)

 

Press INTERCOM and then press

 

HOLD or MESSAGE to retrieve

 

message. This action will call the party

 

who activated light. Once you have

 

received message, party who activated

 

light (while still talking to you) must

 

press INTERCOM to turn off the light.

 

 

MUTE light is on.

MUTE is activated.

 

To cancel, press MUTE.

 

 

SPEAKER light on steady.

Background music feature activated even

 

though you may not have background

 

music provided. Dial INTERCOM then

 

#1 and hang up to cancel.

 

 

Error Tone

May occur when incorrect buttons are

(three steady tones)

pressed during autodial or speed dial

 

programming. For example, if a button

 

has a line assigned to it, it is not available

 

as a programmable button and an error

 

tone sounds if it is pressed during

 

programming.

 

 

You can not receive a voice

Voice announce block has been activated.

announce call.

To cancel (if desired), dial INTERCOM

 

then # 2.

 

 

Non-LCD Station User's Guide 11 – 1

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Vertical Communications R DSU manual Troubleshooting Your Telephone, Symptom Possible Cause

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