PROCEDURE FOR OBTAINING REPLACEMENT
COMPRESSORS IN WARRANTY
Changes in engineering standards cause variations in compressor specifications. These changes are brought about by our upgrading programs and our suppliers engineering product changes. It is impractical for the customer to go to the manufacturer for the replacement compressor. Suppliers have set up wholesaler organizations to handle replacements on a local basis.
The standard O.E.M. (original equipment manufacturers) warranties are for an unconditional 20 months from date of manufacture at their factory. This allows several months for Victory to install a compressor and get the cabinet into the field.
A defective compressor must be taken to a local wholesaler and exchanged for a new one. If the first three digits of the defective compressor serial number shows that it is less than 20 months old, the wholesaler is obligated to give an even exchange.
The additional four year warranty is available from Victory Refrigeration, 110 Woodcrest Road, Cherry Hill, NJ 08003.
If the defective compressor is past 20 months of age, it must be exchanged with the local wholesaler and the service company, dealer, or the customer must temporarily pay for a new compressor, *less any salvage value of the original. A copy of the original wholesale invoice and salvage credit memo, must then be sent to Victory, with the model and serial number of our cabinet. Victory will reimburse them for the net exchange price, less any labor, freight, tax, or handling charges. Reimbursements are not prorated over the five year warranty.
(*Note: Salvage credit applies to Copelamatic units only)
If any difficulties arise beyond those mentioned, please call us directly at
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