Vidikron VP-6500VHD, VP-5000VHDA, VP-103VHD Troubleshooting Tips, Symptom Possible Causes Solution

Maintenance and Troubleshooting

5.2

Troubleshooting Tips

Table 5-1provides some general guidelines for troubleshooting problems you may encounter with the PlasmaView VHD. If the suggested solutions fail to resolve the problem or if you encounter an issue not described here, please contact your Vidikron dealer or Vidikron Technical Support.

Table 5-1. Troubleshooting Chart

Symptom		Possible Cause(s)		Solution
The display does not turn on	•	The PlasmaView VHD is not	• Ensure that the PlasmaView
after initial installation.		plugged in or the AC outlet		VHD is plugged in and that
		is not active.		the AC outlet is active.
	• The VHD Controller is not		• Ensure that the VHD
		plugged in or the AC outlet		Controller is plugged in and
		is not active.		that the AC outlet is active.
	•	The remote control	•	Replace the batteries.
		batteries have run out.
	• The serial connection from		• Ensure that the RS-232
		the VHD Controller to the		output from the VHD
		PlasmaView VHD is		Controller is properly
		incorrect.		connected to the RS-232C
				input on the PlasmaView
				VHD (see Figure 3-5).
The PlasmaView VHD and VHD	•	Faulty or incorrect video	• Ensure that the HDMI
Controller are both on, but		connection between the		output from the VHD
there is no picture and		VHD Controller and the		Controller is properly
on-screen menus do not		PlasmaView VHD.		connected to the SLOT 2
appear.				input on the PlasmaView
				VHD (see Figure 3-4).
The display is on and menus	•	Incorrect source selection.	• Select the correct source.
appear, but there is no picture.	•	Source component is not	• Turn on the source
		turned on.		component.
	•	Source component is	•	Check connections from
		connected incorrectly or		source component to VHD
		not at all.		Controller.
Image is too bright and/or	•	Contrast is set too high.	• Lower the contrast setting.
lacks definition in the bright
areas of the image.

Image appears “washed out” and/or dark areas appear too bright.

• Brightness is set too high.	• Lower the brightness
	setting.

Colors in the image are swapped; for example, reds appear blue or vice versa.

•The Red/Pr, Green/Y or Blue/Pb outputs from the source are connected to the wrong inputs on the VHD Controller.

•The Red, Green or Blue (analog) outputs from the VHD Controller are connected to the wrong inputs on the PlasmaView VHD.

•Ensure that the source outputs are connected to the correct VHD Controller input.

•Ensure that the VHD Controller outputs are connected to the correct inputs on the PlasmaView VHD.

52 Vidikron PlasmaView VHD Installation/Operation Manual