TROUBLESHOOTING GUIDE
| PROBLEM |
| POSSIBLE CAUSE | CORRECTION |
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| Ice cubes are too small |
| Low ice consumption | Ice is slowly melting in the ice bin and will |
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| (less than 1/2” thick) |
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| affect the size of the ice cube. This is normal |
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| operation. When the ice bin needs to be |
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| replenished, cubes will return to regular size. |
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| Not enough water in reservoir. | Make sure that the reservoir drain plug is installed |
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| properly. Check the water line to the unit to make |
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| sure there are no restrictions or kinks in the line. |
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| Check all filters to make sure they are not restricted |
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| or plugged. |
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| Distributor tube is restricted. | See “Cleaning the Ice Machine System” section for |
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| cleaning the unit for proper operation. |
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| See “Cleaning the Ice Machine System” |
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| plate. | section for cleaning the unit for proper operation. |
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| Leaking drain valve | See “Cleaning the Ice Machine System” section for |
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| cleaning the unit. Cleaning the unit will also |
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| dissolve and flush out foreign material in the drain |
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| valve. |
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| Inadequate drain system. | Restriction in drain lines will cause ice in the bin to |
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| melt to a thinner cube. If using a gravity drain, |
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| make certain there are no kinks or restrictions in the |
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| drain lines. If using a drain pump, check the inlet |
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| screen, discharge line, and vent line for any |
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| or restrictions. |
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| Room temperature is too warm. | Move to an area where temperature is below 90oF. |
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| Ice cubes are too big | Ice slab not releasing. | See “Cleaning the Ice Machine System” |
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| (greater than 3/4” thick) |
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| section for cleaning the unit for proper operation. |
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| Condenser fan air flow is restricted. | Make certain the grill in the front of the unit is free |
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| and open for proper air circulation. Check and |
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| clean the condenser coil by removing the grill in the |
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| front of the unit. Clean the condenser with a |
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| vacuum and brush attachment. |
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| Room temperature is too warm. | Move to area where temperature is below 90oF. |
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| Hollow ice slab |
| Distributor tube is restricted. | See “Cleaning the Ice Machine System” section for |
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| cleaning the unit for proper operation. |
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| See “Cleaning the Ice Machine System” |
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| plate. | section for cleaning the unit for proper operation |
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| and cube size. |
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| Low water level in reservoir. | Make sure that the reservoir drain plug is installed |
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| properly. Check the water line to the unit to make |
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| sure there are no restrictions or kinks in the line. |
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| Check all filters to make sure they are not restricted |
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| or plugged. |
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| Unit continues to run |
| Ice bin is not full. | The unit will automatically shut down when |
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| and produce ice. |
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| ice reaches the sensing tube. |
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| Ice bin is full. | The unit will automatically shut down when ice |
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| reaches the sensing tube and has completed the |
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| harvest of the ice slab. |
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| Room temperature is too warm. | Move to an area where room temperature is below |
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| 90oF. |
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| Ice machine is not level. | Use a level to check the unit from side to side and |
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| front to rear. |
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| Ice cubes are sticking |
| Ice consumption is low. | Use the ice in the bin frequently. Ice will stick |
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| together. |
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| together if left in insulated bin over long periods of |
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| time. |
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| Room temperature is too warm | Move the unit to an area where temperature is |
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| below 90oF. |
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