VIKING COMPONENTS 56K USB MODEM USER’S GUIDE
General (Continued)Chapter 6
15
Problem
Modem does not dial or it dials
incorrectly.
Modem does not fax
No Dial Tone message
The modem is not connecting at is
intended speed
Solution
•
Are you cable and phone line connections secure?
•
Is there another phone extension on the same line in
use?
•
Are you using a standard analog phone line? Digital
phone line will not work with this modem.
•
Is the telephone number correct?
•
Did you enter a “1”before the area code when dialing
long distance?
•
Are you required to enter a prefix,such as a “9” in your
settings.
•
Is the other line busy or not answering? Make sure it is
available before calling.
•
Did you select the correct fax class? Check your soft-
ware,select another fax class and try again.
•
Do you have another communications program open? If
so,close it.
•
Did you select the correct printer in your application?
For example,fax/modem.
•
Are all of the cable connections secure?
•
Is the phone line in use by someone else?
•
Are you using a standard analog phone line?
•
Test the line by connecting a standard phone and listen-
ing for a dial tone.
•
Is the modem selected in your system’s “Modem”control
panel reflect your maximum speed of your ISP? Please
refer to page 7 in this guide for more information on the
“Modem”control panel.