Vita-Mix XTG012 owner manual Troubleshooting, Problem, Solution #1, Solution #2, Solution #3

Troubleshooting

Top nine problems you can fix on your own:

1. Problem:	Solution #1:
• Display Panel reads	Turn the machine off and on again to reset
THERMAL SENSOR FAILURE	the programming.
	Solution #2:
	Call Vita-Mix Customer Service.
2. Problem:	Solution #1:
• Loud noise from blender container	Broken or worn drive socket. Replace (Item
blade area	# 891). Instructions are included with part.
• Container blades do not spin	Solution #2:
• Increased vibration	Check blade assembly for loose, damaged
• Leaking from bottom of container	or knicked components and replace.
	Solution #3:
	Tighten retainer nut on the bottom of
	the container.
3. Problem:	Solution #1:
• Loud grinding noise from the blender	Due to some faulty motor bearings, your
motor	machine may need to be repaired. Call
	Vita-Mix Customer Service.
4. Problem:	Solution #1:
• Machine will not run	Double-check to make sure power cord is

•Display screen does not say “READY” firmly in power outlet.

Solution #2:

Check to make sure the ON/OFF switch is in the ON position.

Solution #3:

Turn the ON/OFF switch to OFF, then ON, to reboot the electronics.

	5. Problem:	Solution #1:
	• Machine starts then shuts off	Check to make sure there is power to the
		machine.
		Solution #2:
		Call Vita-Mix Customer Service.
	6. Problem:	Solution #1:
	• Display Panel reads	Let the machine cool down for an hour, then
	MOTOR LOCKED PROGRAM	restart.
		Solution #2:
	TERMINATED
		Call Vita-Mix Customer Service if the
24		machine does not work after sitting at room
		temperature for 24 hours.