Vizio M550NV, M470NV manual Telephone & Technical Support, Media Viewer Troubleshooting Issue

VIZIO M470NV/M550NV User Manual

Media Viewer Troubleshooting

Issue

USB device is not recognized.

Image or sound is interrupted or distorted.

Slideshow doesn’t start.

Solution

∙Make sure the device is correctly inserted.

∙Make sure the device is FAT or FAT32

∙Make sure it contains the supported files.

∙Make sure the device is correctly inserted.

∙Make sure that the file complies with the supported format, bit rate and/or profile. Also check the file for damage.

∙Some files that comply with the supported format may not play back or display properly.

∙Make sure the viewer isn’t in pause, rotation, or zoom mode.

Telephone & Technical Support

Products are often returned due to a technical problem rather than a defective product that may result in unnecessary shipping charges billed to you. Our trained support personnel can often resolve the problem over the phone. For more information on warranty service or repair, after the warranty period, contact our Support Department at the number below.

Customer support and quality service are integral parts of VIZIO’s commitment to service excellence. For technical assistance contact our VIZIO Technical Support Department via email or phone.

Email: techsupport@VIZIO.com

(877)698-4946 Fax: (949) 585-9563 Hours of operation: Monday - Friday: 6 am to 9 pm

Saturday – Sunday: 8 am to 4 pm

Have your VIZIO model number, serial number, and date of purchase available before you call.

VIZIO

Address:

39Tesla

Irvine, CA 92618, USA

Telephone: (888) 849-4623 (949) 428-2525 Fax: (949) 585-9514

Web: www.VIZIO.com

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www.VIZIO.com