www.vtechphones.com 59
Appendix
Troubleshooting
Problem Suggestion
The answering system
does not respond to
remote commands.
Make sure your remote access cod e is correct (page 37).
Make sure you are calling from a touch-tone telep hone. When dialing a number, there should
be tones. If there are clicks, then it is not a touch-to ne telephone and cannot activate th e
answering system.
The answering system m ay not detect the remote ac cess code when your announcement is
playing. Wait until the announcem ent is over before entering the code.
There may be interference on the telephon e line you are using. Press the dial pad keys rmly
when dialing.
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Common cure for
electronic equipment .
If the telephone is not respo nding normally, try putting the c ordless handset in the telephon e
base or the charger. If it does not resp ond, try the following (in the order l isted):
Disconnect the power to the te lephone base.
Disconnect the batter y on the cordless handset.
Wait a few minutes before connectin g power to the telephone base.
Re-install the batter y and place the cordless hands et in the telephone base or charger.
Wait for the cordless handset to synchronize its connection with the telepho ne base. Allow up
to one minute for this to take place.
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