Troubleshooting
If you have difficulty operating your phone, the suggestions below should solve the problem. If you still have difficulty after trying these suggestions, call VTech Communications at
Problem | Suggestion | |
My phone doesn’t | • | Make sure the power cord is plugged in. |
work at all. | • | Make sure the telephone line cord is plugged firmly into the telephone base and the telephone |
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| wall jack. |
| • Disconnect the AC adapter for a few minutes, and then reconnect it. | |
| • | Charge the battery in the handset for 16 hours. For optimum daily performance, return the |
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| handset to its telephone base when not in use. |
| • Reset the telephone base. Unplug the unit’s electrical power. Wait for 15 seconds then plug it | |
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| back in. Allow up to one minute for the handset and telephone base to reset. |
| • | You may need to purchase a new battery, please refer to the battery sections in this user’s |
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| manual. |
I cannot get a dial | • | Try all the suggestions above. |
tone. | • | Move the handset closer to the telephone base. You might have moved out of range. |
| • Your line cord might be malfunctioning. Try installing a new line cord. | |
| • If the previous suggestions don’t work, disconnect the telephone base from the telephone jack | |
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| and connect a different phone. If there is no dial tone on that phone either, the problem is in |
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| your wiring or local service. Contact your local telephone company. |
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46 | www.vtechphones.com |
