VTech MI6866, MI6896, mi6895, mi6870 manual Unable to Call, TRY Again displays

Troubleshooting

Problem	Suggestion
UNABLE TO CALL	• Move the handset closer to the telephone base. You might have moved out of range.
TRY AGAIN displays	• If the handset is in its telephone base and the charging light does not light, refer to the charge
on my handset.		light is off in this troubleshooting guide.
	• Reset the telephone base. Unplug the unit’s electrical power. Wait for 15 seconds then plug it
		back in. Allow up to one minute for the handset and telephone base to reset.
	•	Other electronic products can cause interference with your cordless phone. Try installing
		your phone as far away from these types of electronic devices as possible: wireless routers,
		radios, radio towers, pager towers, cell phones, intercoms, room monitors, televisions, personal
		computers, kitchen appliances and other cordless phones.
The battery does not	•	Charge the battery in the handset for 16 hours. For optimum daily performance, return the
hold a charge.		handset to its telephone base when not in use.
	•	You may need to purchase a new battery, please refer to the battery sections in this user’s
		manual.
	• Your phone might be malfunctioning. Please refer to the Warranty section of this user’s manual
		for further instruction.
If you subscribe to DSL	If you hear noise during conversations and/or your caller ID features aren’t functioning properly,
service	install a noise filter to the telephone line between the telephone base and the telephone line jack.
	Contact your DSL provider to obtain a noise filter.
I hear other calls while	• Disconnect your telephone base from the telephone jack, and plug in a regular telephone. If
using my phone.		you still hear other calls, the problem is probably in your wiring or local service. Call your local
		telephone company.

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