Troubleshooting
Problem | Suggestion |
|
| |
I get noise, static, | • | Other cordless phones and 802.11 wireless routers that are used for home computer networks |
| |
or weak signal even |
| both use internal radios to communicate. The radios may interfere with one another. You can |
| |
when I’m near the |
| improve the performance of your cordless phones and your router by: |
|
|
telephone base. |
| a. positioning your new phone as far away as possible from any other existing cordless |
|
|
|
| telephone system that is already installed in your home to avoid the two systems interfering |
| |
|
| with each other. |
|
|
|
| b. positioning your telephone base as far as possible from your router, computer or any other |
| |
|
| computer devices. |
|
|
|
| c. selecting channels four through 10 for your router (refer to your router’s user manual for |
| |
|
| more information). |
|
|
| • | Other electronic products can cause interference with your cordless phone. Try installing |
| |
|
| your phone as far away from these types of electronic devices as possible: wireless routers, |
| |
|
| radios, radio towers, pager towers, cell phones, intercoms, room monitors, televisions, personal |
| |
|
| computers, kitchen appliances and other cordless phones. |
|
|
| • | Microwaves operate on the same frequency as your phone. It is normal to experience static |
| |
|
| on your phone while the microwave is running. Do not install this phone in the same outlet or |
| |
|
| near the microwave. |
|
|
| • If your phone is plugged in with a modem or surge protector, plug the phone (or modem/surge |
| ||
|
| protector) into a different location. If this solves the problem, |
| |
|
| farther apart from one another, or use a different surge protector. |
|
|
| • Relocate your phone to a higher location. The phone will likely get better reception not installed |
| ||
|
| in a low area. |
|
|
| • | If the other phones in your home are having the issue, the problem is in your wiring or local |
| |
|
| service. Contact your local telephone company (charges may apply.) |
|
|
|
| www.vtechphones.com | 49 | |
Additional information
