D I S P L A Y T R O U B L E S H O O T I N G
If you encounter problems with the Cintiq display, refer to the following table. Your problem may be described here, and you can try the solution offered. For additional information about color issues, refer to the documentation that came with your operating system or applications.
General Problems | Solutions |
No display. The power LED is off.
No display. The power LED is lit green.
The LED is lit orange, or the following message appears briefly on your display screen:
The following message appears briefly on your display screen:
■Verify that the AC power cable is connected, and that the Cintiq power switch is turned on.
■Verify that the Digital/Analog (DVI/VGA) switch is properly set. Restart your computer after changing the position of the switch.
■Check the contrast, brightness, and backlight controls. Adjust as necessary, or open the OSD menu, go to the Reset menu and select the Recall option.
■Your computer may be in a power management mode. Touch the pen tip to the display screen, move the mouse, or depress any key on your keyboard.
■Verify that the video card is properly installed.
■Check the video cable for bent or broken connector pins. Then properly connect the video cable.
■Check that your computer is turned on.
■Check that the Cintiq video cable is fully connected.
■Check the video connector and any video adaptors for bent or broken connector pins. Then properly connect the video cable and necessary adaptors.
The following message appears briefly on your display screen:
■The input signal frequency is incorrectly set or not compatible with Cintiq. Connect a different display and set the refresh rate (vertical frequency) to some value between 50 and 75 Hz. If your video card driver supports adjustment of the horizontal frequency, make sure it is set to some value between 30 and 80 kHz.
■The resolution is set too high (1280 x 1024, maximum).
■The refresh rate is set too high (75 Hz, maximum).
■Set the display properties to detect plug and play monitors.
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