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Troubleshooting tables
If you encounter problems with your Graphire4 tools or tablet, refer to the following tables. Your problem may be described here, and you can try the solution offered. Be sure you refer to the Read Me file for the latest information updates.
For additional information, visit Wacom’s web site at http://www.wacom.com/productsupport and follow the links to the FAQs.
General problems
The computer does not have | Check if there is an available USB port on a USB hub device. If none |
an available USB port. | are available you will need to add a USB hub. |
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The tablet status LED is off. | Verify that your tablet’s USB cable is properly connected to an active |
| USB port. If you are connecting to a USB hub device, make sure the |
| hub is connected to an active USB port and that the hub is active. |
The pen works only in MOUSE MODE, and does not draw with
The tablet driver software was not installed or did not load properly. Make sure the tablet driver software is installed and functioning. Insert the Wacom Pen Tablet Driver CD into your computer and install the driver software for the tablet.
The pen does not draw with
Some applications require that you turn on the pressure capabilities within the application or the selected tool before the pen will respond as a
Clicking is difficult. | Try using a lighter Tip Feel (see adjusting tip feel, eraser feel, and |
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| Select the CLICK SOUND option (the check box should be checked) so |
| that you can hear when the pen registers a mouse click. Your computer |
| speakers must be turned on and the volume audible before you can |
| hear CLICK SOUND. |