TROUBLESHOOTING

CONTENTS

INDEX

40

 

 

 

 

Macintosh-specific problems

At startup, a dialog box

The tablet was not detected at startup. Make sure the USB interface

appears telling you that either

cable is securely connected and that the status LED on the tablet is

the driver failed to load or the

blue. If your tablet is plugged into a USB hub, make sure the hub is

tablet preferences have not yet

connected and active.

been created.

From the GO menu, select APPLICATIONS and open the UTILITIES folder.

 

 

Launch the SYSTEM PROFILER and select the DEVICES AND VOLUMES tab.

 

A USB tablet should be displayed by the profiler. If a USB tablet was not

 

found, check the USB tablet cable connection or try plugging the tablet

 

into a different USB port.

 

If you are still having problems, open the OS X Disk Utility application

 

and run REPAIR DISK PERMISSIONS from the FIRST AID tab. If this does

 

not help, contact Wacom for Technical Support. See technical support

 

options.

 

 

Inkwell does not work correctly

There may be a problem with the Inkwell preferences. Remove the

with the tablet.

damaged preference files as follows. They will be recreated when you

 

enable handwriting recognition.

 

1. From the Apple menu, choose SYSTEM PREFERENCES, SHOW ALL,

 

and INK. Then turn off handwriting recognition.

 

2. From the GO menu, choose your HOME. Open the LIBRARY and

 

PREFERENCES folders. Then remove the following preferences:

 

com.apple.ink.framework.plist

 

com.apple.ink.inkpad.plist

 

com.apple.ink.inkpad.sketch

3. Go back to SYSTEM PREFERENCES and INK, and then enable handwriting recognition.

4. Test the Inkwell function using your Wacom tablet and pen.

5. If this procedure does not resolve your problem with Inkwell, contact Apple Support for further assistance. Wacom is not the software manufacturer for Inkwell and we are limited in our abilities to support a third party software application.