40 | ||
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Macintosh-specific problems
At startup, a dialog box | The tablet was not detected at startup. Make sure the USB interface | |
appears telling you that either | cable is securely connected and that the status LED on the tablet is | |
the driver failed to load or the | blue. If your tablet is plugged into a USB hub, make sure the hub is | |
tablet preferences have not yet | connected and active. | |
been created. | From the GO menu, select APPLICATIONS and open the UTILITIES folder. | |
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| Launch the SYSTEM PROFILER and select the DEVICES AND VOLUMES tab. | |
| A USB tablet should be displayed by the profiler. If a USB tablet was not | |
| found, check the USB tablet cable connection or try plugging the tablet | |
| into a different USB port. | |
| If you are still having problems, open the OS X Disk Utility application | |
| and run REPAIR DISK PERMISSIONS from the FIRST AID tab. If this does | |
| not help, contact Wacom for Technical Support. See technical support | |
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Inkwell does not work correctly | There may be a problem with the Inkwell preferences. Remove the | |
with the tablet. | damaged preference files as follows. They will be recreated when you | |
| enable handwriting recognition. | |
| 1. From the Apple menu, choose SYSTEM PREFERENCES, SHOW ALL, | |
| and INK. Then turn off handwriting recognition. | |
| 2. From the GO menu, choose your HOME. Open the LIBRARY and | |
| PREFERENCES folders. Then remove the following preferences: | |
| • | com.apple.ink.framework.plist |
| • | com.apple.ink.inkpad.plist |
| • | com.apple.ink.inkpad.sketch |
3. Go back to SYSTEM PREFERENCES and INK, and then enable handwriting recognition.
4. Test the Inkwell function using your Wacom tablet and pen.
5. If this procedure does not resolve your problem with Inkwell, contact Apple Support for further assistance. Wacom is not the software manufacturer for Inkwell and we are limited in our abilities to support a third party software application.