TROUBLESHOOTING

CONTENTS

INDEX

39

 

 

 

 

Windows-specific problems

Windows 98 or Me.

Your Graphire4 tools do not function inside a full screen DOS window.

You must use a traditional mouse when working in a full screen DOS window.

After pressing CTRL+ALT+DEL,

When the CLOSE PROGRAM dialog box (Windows 98 or Me) is active, the

the screen cursor cannot be

tablet will not work. Use your traditional mouse or keyboard to continue.

controlled with your Graphire4

When this dialog box is closed, you can again use your Graphire4 tool to

tool.

control the screen cursor.

 

 

After changing right- and left-

This will reverse the right and left button settings on your Wacom tools.

handed settings in the

Restart Windows for your Wacom tool settings to be correctly

system’s Mouse control panel,

recognized.

the pen tip no longer functions

 

properly and the cordless

 

mouse button functions are

 

reversed.

 

Windows XP. After installing the tablet on a system with multiple users, the tablet only works on the primary user desktop.

Reboot the system after installing the tablet on a system with multiple users.

Windows 98. The tablet does not install properly.

Save your work and close all open applications before installing your tablet.

Plug the USB tablet cable into an active USB port or USB hub.

The tablet will automatically register as a USB device and the LED will light.

The ADD NEW HARDWARE WIZARD will display. Follow the prompts, selecting the default options. If prompted to install drivers for the USB Human Interface Device, insert the Windows 98 CD, click OK, and enter the location of the Windows CAB files (e.g., D:\WIN98).

Note: The files may be located on your hard disk in the

C:\WINDOWS\OPTIONS\CABS folder.

After the ADD NEW HARDWARE WIZARD has finished, eject the Windows 98 CD, insert the Wacom Pen Tablet Driver CD, and select CONTINUE.