Interactive pen display
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TROUBLESHOOTING
Most of the time your interactive pen display will work flawlessly. But if you are having trouble, Wacom recommends you do the following:
1.If the Wacom driver failed to load properly, first perform the recommended action in any error message that may appear on your screen. If that does not solve the problem, review the troubleshooting procedures in this chapter.
2.If the pen display does not function properly, refer to the troubleshooting sections on the following pages. See also display troubleshooting, or look in the pen tablet troubleshooting. Your problem may be described there and you can try the solution offered.
3.Open the Wacom pen display Read Me file for any information updates. You can also check the product FAQs (Frequently Asked Questions) on the Wacom web site for your region.
4.If you are having a compatibility conflict between the pen display and a new hardware or software product, consider downloading an updated software driver. Wacom periodically updates the software driver to maintain compatibility with new products. See obtaining driver downloads.
5.If you have tried the suggestions in this guide and still cannot resolve the problem, then contact Wacom for Technical Support. See the technical support options and the Read Me file for information on where to obtain support for your region.
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