Interactive pen display
| 53 |
The pen side switch does not | Be sure you are using the pen that originally came with your pen |
work. | display. Other pens may not function properly on the pen display. |
| Be sure to press the side switch when the pen tip is within 5 mm |
| (0.2 inch) of the pen display active area. Do this without pressing down |
| on the pen tip. |
| In the Wacom Tablet control panel, verify that the side switch is set to |
| the proper function you are expecting to occur for the application and |
| tool you are using. |
| Check also the SIDE SWITCH MODE. If CLICK & TAP is selected, you will |
| need to first press the side switch then touch the pen tip to the pen |
| display screen surface in order to perform a click function. |
| Make sure the status LED lights blue when you press the side switch. |
| If not, verify that the USB cable is plugged into an active USB port on |
| your computer or on a USB hub; the LED will not light if the USB cable |
| is not plugged into an active port. |
| If the LED does not light, you may have defective hardware (see |
| |
|
|
The screen cursor moves but | Make sure the Wacom driver has loaded properly by opening the |
it does not jump to the pen tip | Wacom Tablet control panel. If the driver did not load you will see an |
location when the pen is | error message. If an error message appears, reboot your computer. |
placed on the display screen, | If the problem persists, refer to the installation instructions and reinstall |
and it does not follow the pen | the Wacom driver software. (For Macintosh, you must restart your |
tip when the pen is moved | computer after installing the Wacom driver for proper operation.) |
across the display. | If you have customized the side switch on your pen to toggle between |
| |
| pen mode and mouse mode, make sure that your pen display is |
| operating in pen mode. |
When using the pen display on a multiple monitor system, you cannot use the pen to control the other monitor(s).
Set a pen button to DISPLAY TOGGLE, and then press that button to cycle between pen control for the pen display and your other displays.
You can also use your pen to control the other monitors in mouse mode. To use mouse mode, first set a pen side switch function to MODE TOGGLE.... Then use the switch to toggle between pen mode and
mouse mode.
The line you are sketching does not line up with the location of the screen cursor.
To function properly, some applications require that the pen is set to pen mode. Make sure the pen has not been toggled to mouse mode.
If the pen is set to pen mode and the problem still exists, then you may have a corrupted preferences file. Follow the instructions in the Windows or Macintosh troubleshooting sections to create a new preferences file.
53