Troubleshooting

Problem	Check	Cure

Burners burn with a yellow or orange flame, in conjunction with the smell of gas.

Inspect Spider/Insect Screens for	Clean Spider/Insect Screens.
possible obstructions. (Blockage of	(See Maintenance Section.)
holes.)

Burner does not light, or flame is low in HIGH position.

Is fuel hose bent or kinked?	Straighten fuel hose.

Does the Left burner light with a	If you can light the Left burner
match?	with a match, then check the
	Crossover Ignition System.
	(See Maintenance Section.)

Experiencing flare-ups:	Are you preheating barbecue in the
	prescribed manner?

All burners on high for 10 to 15 minutes for preheating.

Are the cooking grates and	Clean thoroughly. (See
Flavorizer Bars heavily coated with	Cleaning Section.)
burned-on grease?

Is the bottom tray "dirty" and not	Clean bottom tray.
allowing grease to flow into catch pan?

Burner flame pattern is erratic. Flame is low	Are burners clean?	Clean burners. (See
when burner is on HIGH. Flames do not run		Maintenance Section.)
the whole length of the burner tube.

Inside of lid appears to be “peeling.” (Resembles paint peeling.)

The lid is porcelain-on-steel, not	Clean thoroughly. (See
paint. It cannot “peel.” What you are	Cleaning Section.)
seeing is baked on grease that has
turned to carbon and is flaking off.
THIS IS NOT A DEFECT.

If the problem cannot be corrected using these methods, please contact your Weber-Stephen Customer Service.