TROUBLESHOOTING
If you have a problem with the cooktop, check the table below. You may be able to solve the problem and this will save you from paying for a service call. You will have to pay for a service call even in the warranty period if the problem is one listed below.
FAULT | possible causes | REMEDY |
Burner will not light | • Knob not held down long enough | • Repeat lighting procedure and hold knob |
even though the sparker | in ‘High’ position for flame safeguard | down for 5 seconds in ‘High’ position (refer |
is working.. | (where fitted) to engage | page 4) |
| • Gas supply valve turned off | • Turn on gas supply to appliance |
| • Wrong knob turned | • Ensure the knob you are turning corresponds |
|
| to the burner you want to light |
| • Port blockage in ignition area | • Ensure that ports in ignition area are clean |
|
| and dry |
| • Ignition spark plugs wet or dirty | • Dry or clean ignition spark plugs |
No spark is obtained | • Electricity supply is disconnected or | • Switch on electricity or check fuses |
when control knob | switched off |
|
is activated | • Ignition spark plugs wet or dirty | • Dry or clean ignition spark plugs |
Flames uneven or | • Flame ports blocked or wet | • Clean or dry flame ports |
tending to lift | • Burner incorrectly fitted | • Ensure this component is fitted correctly |
Flames not staying on | • Knob not held down long enough in | • Repeat lighting procedure and hold knob |
when knob released | ‘High’ position for flame safeguard | down for 5 seconds in ‘High’ position (refer |
| (where fitted) to engage | page 4) |
| • Knob not set between ‘High’ and | • Knob MUST be set between these positions. |
| ‘Low’ |
|
| • Dirt or spillage on flame safeguard | • Clean flame safe guard sensor tip |
| sensor (where fitted) |
|
Low heat, slow cooking | • Incorrect cooking pot or pan being used | • Refer to Figure 3 (page 5) |
Benchtop or knobs | • Incorrect cooking pot or pan used | • Check Figure 3 for correct pot or pan to be used |
overheating | • Pot or pan not located on burner | • Ensure pot or pan is centrally located |
| properly | on burner |
If the above points have been checked and there is still a problem with the cooktop, please call the Service Centre.
