TROUBLESHOOTING
If your TV does not operate normally or cannot be turned on, please check the following troubleshooting questions. Remember also to check any other connected electronic device, such as DVD or
The TV does not operate properly
The TV does not respond | The TV may freeze up during use. Disconnect the power | |
when pressing any | cord from the power socket for a few minutes. Reconnect the | |
buttons | power cord and try to operate it again as usual. | |
| Check that the TV is connected to the power supply. | |
TV cannot be switched on | Make sure all connected AV devices are switched off before | |
| switching on your TV. | |
| Check to see if there are any objects between the TV and the | |
| remote control causing an obstruction. Ensure that you are | |
The remote control does | pointing the remote control directly at the TV. | |
not work | Ensure that the batteries are installed with the correct polarity | |
| Install new batteries. | |
| Check the power of the TV. The power supply maybe | |
Power is suddenly turned | interrupted. | |
off | Check if the sleep timer is set. | |
| Check whether the Auto Standby is activated. | |
The video function does | not work | |
| Check whether the TV is switched on. | |
No picture & No Sound | Try another channel. The problem may be caused by the | |
| broadcaster. | |
Picture appears slowly | This is normal; the image is muted during the TV startup | |
process. Please contact your service centre if the picture has | ||
after switching on | ||
| ||
|
| |
| Adjust the settings in the PICTURE menu. | |
No or poor color or poor | Try another channel. The problem may be caused by the | |
picture | broadcaster. | |
| Check if video cables are connected properly. | |
Horizontal/Vertical bar or | Check for local interference such as an electrical appliance | |
picture shaking | or power tool. | |
| The station or cable channel may be experiencing problems; | |
Poor reception on some | tune to another station. | |
Station signal may be weak, reposition the antenna for better | ||
channels | ||
reception. | ||
| ||
| Check for sources of possible interference. | |
Lines or streaks in |
| |
pictures |
| |
No pictures when | Check if the input source is HDMI1/HDMI2/HDMI3. | |
connecting HDMI | ||
| ||
Pictures appear in wrong | Adjust the Aspect Ratio settings in the SETUP menu or press | |
ratio | the ASPECT button on the remote control. |
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