Troubleshooting Checklists
The following subsections provide troubleshooting checklists for problems that occur at initial system startup, when you run new application software, and after the system hardware and software have been running correctly.
Initial System Startup
Incorrect installation or configuration usually causes problems that occur at initial system startup. Hardware failure is a less frequent cause. If you have problems during initial system startup, check the following:
nAre the system power cords properly connected to the system and plugged into a NEMA
nIs AC power available at the wall outlet?
nIs the power on/off
nAre all cables correctly connected and secured?
nAre all the PCI/ISA option boards fully seated in their connector slots on the system board?
nAre all jumpers and switch settings on option boards and peripheral devices correct? To check these settings, see the respective appendices. If applicable, ensure that there are no conflicts; for example, two option boards sharing the same interrupt.
nIs the processor fully seated in its slot on the system board? Refer to the “Upgrades and Options” chapter for installation instructions?
nAre all DIMMs fully seated and installed correctly? Refer to the “Upgrades and Options” chapter for installation instructions?
nAre all option boards and disk drives installed correctly? Refer to the “Upgrades and Options” chapter.
nIs the system hard disk drive properly formatted or defined?
nIs the operating system properly loaded? Refer to the operating system documentation.
nAre all drivers properly installed? For information about installing drivers, refer to your Network Operating System Configuration Guide.
nAre the configuration settings in BIOS Setup and the System Setup Utility (SSU) correct? For information about running these utilities, refer to the “Configuring Your System” chapter.
If the above items are all correct, but the problem reoccurs, refer to “Additional Troubleshooting Procedures” in this chapter.
