Problem Solving | NEC LC1400 specification

5

Problem Solving

nProblem Solving

nStatic Precautions

nTroubleshooting Checklists

nAdditional Troubleshooting Procedures

nSpecific Problems and Corrective Actions

nProblems with the Network

nPNP Installation Tips

nBIOS User’s Information

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NEC LC1400 manual Problem Solving

Contents

Server LC1400 Page Server LC1400 Page Page Page Users Guide Using Your NEC Versa Proprietary Notice and Liability Disclaimer Contents Iv Contents Configuring Your System Problem Solving System Cabling Vi Contents System Status Hardware Support Information Using This Guide Using This Guide Text Conventions Viii Using This Guide System Release Notes Related Documents Safety Notices Safety Notices for Users Outside of the U.S.A. and Canada Care and Handling Xii Using This Guide System Overview System Overview Overview System Overview System Overview System Chassis Left Side View System Chassis System Chassis Right Side View Power Supply Peripheral BaysSAF-TE Board System Board System Board Features System Memory Pentium II Processor Expansion Slots Real-Time Clock/Calendar IDE ControllerNetwork Controller Video Controller Scsi Controller Peripheral Controller External Device ConnectorsSystem Board Management Controller BMC Serial Ports Software Locks via the System Setup Utility System SecuritySecurity with Mechanical Locks and Monitoring Page Setting Up the System Selecting a Site Setting Up the System Unpacking the System Rack-Mount Subsystem Assembly Static PrecautionsBefore You Begin Assembly Assembling the Support Brackets in the Rack Cabinet Installing the Rack-Mount Server Unit into the Rack Cabinet Front Features Getting Familiar with the SystemFront View with Front Door Closed Front View with Front Door Opened Opening the Front Door Setting Up the System Front System Features and Controls Rear View Rear Features and Controls Front System Status Indicator LEDs Status Indicator LED DescriptionsPower Supply Status Indicator LEDs Rear Panel Status Description Response LAN Status Indicator LEDs I/O Panel Front Disk Drive Status Indicator LEDsStatus When On When Blinking When Off Disk Drive Status Conditions Making Connections Setting the Line Voltage Setting the Line Voltage Connecting the Power Cords Powering On Your System Configuring Your System Configuring Your System Configuring Your System Bios Setup Utility Using the Bios Setup UtilityMenu Use Key Function in Setup Menu Bios Setup Configuration Settings Main Menu Auto Primary/Secondary IDE Master and Slave Submenu Keyboard Submenu Advanced MenuOff 30/sec PCI Configuration Submenu PCI Configuration SubmenusPCI Device, Slot 1 Slot 7 Submenus PCI Device, Slot 1 Slot 7 Submenu 3F8 Integrated Peripheral Configuration Submenu2F8 378 Advanced Chipset Control Security MenuSecurity Menu 64Mb Normal User Server Menu System Management Submenu …Z, 0Direct Connect Console Redirection Submenu Server Management Information SubmenuServer Management Information Submenu None Boot Device Priority Submenu Boot MenuBoot Device Priority Submenu Boot Priority Device Description Your Setting Removable Devices Hard Drive SubmenuHard Drive Submenu Removable Devices Submenu Exit Menu Exit MenuChoices Description Running the Symbios Configuration Utility Symbios Configuration UtilitySymbios Configuration Utility Main Menu Number Found Current Next Boot Adapter Setup Screen Changing the Adapter and Device ConfigurationsYour Configuration Description Recommended Setting or SYM53C875 Display Only SYM53C875 Adapter 1 Scsi Hard Disk Drives SYM53C875 Adapter 2 Scsi Removable Media Devices RAID Configurations Factory Installed ControllersNumber RAID Level Hard Drives Description Configured Array Optional RAID Controllers Add-on Controller Daccf Configuration Utility System Board Jumpers Configuring System Board Jumpers 10, Protect System Board Jumper Summary Moving System Board Jumpers Clearing and Changing the Passwords Resetting the Cmos NvramRecovering the Bios Boot Block Write Protect BMC Forced Update Mode Upgrading Your System Static Precautions General InformationUpgrading Your System Preparing Your System for Upgrade Equipment LogOpening the Front Door Removing a Side Panel Removing a System Side Panel Installing a Side Panel Modifying the System Board Replacing the Real-time Clock Battery Replacing the Real-Time Clock Battery Replacing the Pentium II Processor Processor Heat Sink Assembly Upgrading Your System Replacing the Secc VersionRemoving a Processor Upgrading Your System Replacing the Sepp Version Upgrading Your System Replacing the SECC2 Version Upgrading Your System Dimm Locations Upgrading Your System DIMMs System Memory Configurations Memory Dimm Configurations Inserting Memory DIMMs Installing DIMMs Removing DIMMs Installation Considerations Option BoardsPCI and ISA Slot Locations Installing an Option Board Removing the Expansion Slot Cover Installing an Option Board Removing an Option Board Installing a RAID Controller Board Scsi Disk Drive Bay Locations Hard Disk DrivesHard Disk Scsi Address Assignments Bay Device Scsi ID Address Installing or Swapping a Hard Disk Drive in a Hot-swap Bay Installing or Swapping a Hard Disk Drive Removing the Disk Carriers Front PanelAssembling the Disk Carrier Securing the Drive in the Carrier Upgrading Your System Installing a Disk Carrier into the Bay Removable Media Devices Installing a 5.25-Inch Media Device Removing an EMI Metal Shield Upgrading Your System Removing the Front System Bezel Removing a Filler Panel Attaching the Device Side Rails Installing a Removable Media Device Upgrading Your System Installing the Front System Bezel Upgrading Your System Removing the Front System Bezel Upgrading Your System Removing a 5.25-Inch Device Removing a Removable Media Device Problem Solving Problem Solving Problem Solving Initial System Startup Troubleshooting Checklists Running New Application Software After System Has Been Running Correctly Preparing the System for Diagnostic Testing Additional Troubleshooting Procedures Monitoring Post Post Keys and Errors Verifying Proper Operation of Key System IndicatorsConfirming Loading of the Operating System Action/Message Description Power LED Does Not Light Specific Problems and Corrective Actions No Characters Appear on Screen Incorrect or No Beep Code Characters are Distorted or Incorrect System Cooling Fans Do Not RotateDiskette Drive Activity LED Does Not Light Problems with Application Software Press F2 Key to Enter Setup Prompt Does Not DisplayCD-ROM Drive Activity Light Does Not Light Enable F2 Prompt by Using SSU Enable F2 Prompt by Changing a Jumper and Using SSU Bootable CD-ROM Is Not Detected Problems with the Network PNP Installation Tips Bios User’s InformationError and Status Messages Message Description Bios Messages Message Description Setup Video Bios is successfully copied to shadow RAM Post Error Codes and Messages Post Error Codes and Messages Code Error Message Problem Solving System Cabling System Cabling Before You BeginSystem Cabling System Cabling A-3 Standard Configuration Standard System Cable Configuration System Cabling A-5 RAID Configuration System Cabling A-7 RAID System Cable Routing System Setup Utility System Setup Utility System Setup Utility SSU Creating SSU Diskettes System Setup Utility B-3 Running the SSU System Setup Utility Main Menu Window Customizing the SSU System Setup Utility B-5 Launching a Task System Setup Utility B-7 Resource Configuration Add-in RCA Window RCA Window Defining an ISA Card To add an ISA card Adding and Removing ISA Cards Modifying Resources Configuration Window System Setup Utility System Setup Utility B-11 Recommended Resource Settings System Resource Usage System Resource Usage Window System Setup Utility Multiboot Add-in MBA Window Password Administration PWA WindowSystem Setup Utility B-13 Screen Choice Description System Event Log SEL Window Exiting the SSU System Setup Utility B-15 System Setup Utility Emergency Management Port Emergency Management Port Console Emergency Management PortManaged Server Modem Connection Emergency Management Port Console C-3 How the EMP Works Mode Server is powered off During Post After OS boots EMP Access Modes Server Configured for Console Redirect EMP Requirements and Configurations EMP Access Modes Server not Configured for Console RedirectEmergency Management Port Console C-5 System Management Submenu Setting Up the Server for the EMP Console Redirection Submenu Main EMP WindowToolbar Emergency Management Port Console C-7 EMP Main Menu Status Bar Server Control Operations ConnectEmergency Management Port Console C-9 Power On/Off Emergency Management Port Console C-11 Reset Phonebook Management Plug-ins SEL ViewerEmergency Management Port Console C-13 Connect View SEL Viewer Menu Options Sensor Type Codes Using the Sensor Type Code TableSensor Type Codes Emergency Management Port Console C-15 Refer to Problem Solving Post SDR Viewer System Event Logging Format TableEmergency Management Port Console C-17 SDR Viewer Menu Options FRU Viewer Emergency Management Port Console C-19 FRU Viewer Menu Options Emergency Management Port Console System Status Hardware Support Information Software Monitoring Components/Hardware System Status Items System Status Hardware Support InformationMonitor Matrix System Status Hardware Support Information Glossary Glossary Process of loading the operating system into memory Central Processing Unit See microprocessor See EMS Bytes. See also byte 048,576 bytes. See also byte Nvram Power-On-Self-Test Type of storage device using magnetic tape Glossary Equipment Log Equipment Log Equipment Log Index-1 Index Index-2 SCUPage 102177