If You Need Assistance Or
service
This section is designed to help you save the cost of a service call. Part 1 outlines possible problems, their causes, and actions you can take to solve each problem. Parts 2 and 3 tell you what to do if you still need assistance or service. When calling our Consumer Assistance Center for help or calling for service, please provide a detailed description of the problem, your appliance’s complete model and serial numbers and the purchase or installation date. (See page 2.) This information will help us respond properly to your request.
1. Before calling for assistance . ..
Performance problems often result from little things you can find and fix without tools of any kind. Please check the chart below for problems you can fix. lt could save you the cost of a service call.
PROBLEM
Air conditioner will not run
Unit blowe household f uoaa or trlpr circuit bretaker
Unit turn8 on and off, or does not cooUheM room
ke forms on coils behind air intake panel
POSSIBLE CAUSE
Unit is not plugged into a live circuit with proper voltage.
The Fan Control is set to OFF.
The Thenostat Control is not set correctly.
A household fuse has blown or a circuit breaker has tripped.
The local power has failed.
A
An extension cord is being used.
The unit was just turned off and on again.
The filter is dirty.
The coils (evaporator [inside] and condenser [outside]) are dirty.
There is excessive moisture or heat in the room.
The fan speed setting is too low.
The Thermostat Control is not set correctly.
Outdoor temperature is below 7O’F.
SOLUTION
Plug unit into a live circuit with proper voltage.
Set the Fan Control to a setting other than OFF.
Set the Thermostat Control to a setting cooler than the room temperature.
Replace fuse or reset circuit breaker.
Wait for power to be restored.
Replace fuse with a
Do not use an extension cord to run your air conditioner.
Wait three minutes after turning unit off before trying to restart it.
Clean the filter. (See page 21.) Clean the coils. (See pages
It will take longer for the unit to cool or heat a room when there is excess moisture or heat (open cooking vessel, shower, etc.).
Set Fan Control to a higher setting.
Set the Thermostat Control to a cooler setting.
Defrost coils. (See “Coolingat low outside temperatures” on page 16.)
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